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Discover COS System’s OSS Solution

Visual Representation of OSS Solutions' Operational Support System Features - Network Monitoring, Maintenance, Service Provisioning, and Fault Management

What is an OSS Platform?

An Operations Support System (OSS) manages the actual telecommunications infrastructure. This includes, for example.

  • Network monitoring 

Network monitoring is a critical IT process in which all networking components, such as routers, switches, firewalls, servers, and VMs, are monitored for fault and performance and evaluated continuously to maintain and optimize their availability.

NMS can be used to configure and manage devices on the network. Most NMSs include a dashboard that allows network administrators to see a high-level overview of the network. This dashboard typically provides information on network traffic, performance and any errors or issues that must be addressed immediately.

Helps you prepare and equip a network to allow it to provide new services to its users

An OSS solution ensures that the business’s technical side runs smoothly. As in our COS Product Suite, BSS (Business Solution Platform) and OSS (Operational Support System) should work smoothly in Telecommunications.

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Discover COS System’s OSS and BSS solutions!

What is the Difference between OSS and BSS in telecom?

Introduction: Why OSS and BSS Matter

If you’re running or planning a fiber network, you’ve probably heard people throwing around the terms OSS and BSS. But what do they actually mean? And why do they matter so much when building and scaling telecom and FTTH networks?

The short answer: OSS (Operations Support Systems) keeps your network running. BSS (Business Support Systems) keeps your business and customers happy. Together, they form the backbone of any successful telecom operation.

What is BSS in Telecom?

Think of BSS as the business brain of your telecom network. It’s everything customer-facing, from the first product idea to the monthly bill.

      • Product Management – Plan, launch, and manage new services with real data. For FTTH operators, this means quicker rollouts and less guesswork.
      • Order Management – Capture and process orders from multiple sales channels. Reduce errors, speed up activations, and cut time-to-market.
      • Customer management – Centralized view of your customers. Simplify subscriptions, billing, and notifications in one place.
      • Billing & Revenue Management (BRM) – Automate billing, track revenue accurately, and eliminate manual headaches with a cloud-based billing engine.

In short, BSS makes sure your customers are happy and your business is profitable.

What is OSS in Telecom?

While BSS focuses on business, OSS runs the actual network. It’s the behind-the-scenes tech stack that ensures your fiber stays online.

      • Network Monitoring – Keep an eye on routers, switches, servers, and more. Spot problems early, maintain uptime, and optimize performance.
      • Element Management System (EMS) – Manage individual network elements. Configure, monitor, and troubleshoot specific devices or groups of devices.
      • Network maintenance System (NMS) – Look at the bigger picture. Manage the entire network and see how devices interact with each other.
      • Service provisioning – Get the network ready to deliver new services to end users. Think: fast and seamless service launches.
      • Fault management– Detect, isolate, and fix problems before customers even notice.

In short, OSS keeps your network alive and kicking.

OSS vs BSS: What’s the Difference?

      • BSS = Business side (customer, billing, revenue, orders).
      • OSS = Technical side (network, monitoring, provisioning, faults).

Both are essential. Without BSS, you don’t get paid. Without OSS, your network doesn’t work.

Why OSS and BSS Must Work Together

Here’s the thing: OSS and BSS are only powerful if they’re connected. If your billing system can’t talk to your network system, you’ll hit roadblocks:

      • Delayed activations
      • Billing errors
      • Frustrated customers

The magic happens when OSS and BSS work seamlessly in one ecosystem—like with COS Systems.

How COS Systems Powers FTTH Networks with OSS/BSS

At COS Systems, we’ve built the COS Business Engine, an end-to-end platform that integrates both OSS and BSS. It’s designed for fiber networks of all types—vertically integrated ISPs, wholesalers, or Open Access models.

      • You shorten time-to-market
      • You cut operational costs
      • You boost revenue streams

We’ve seen it firsthand: more than 200 fiber networks worldwide run on our solutions. From rural communities to large city builds, OSS and BSS are the secret sauce to making FTTH projects succeed.

Key Takeaways

      • BSS = Business support (billing, orders, customers).
      • OSS = Operations support (network, provisioning, faults).
      • Both are mission-critical.
      • Together, they drive efficiency, revenue, and customer satisfaction.

If you’re serious about growing your FTTH network, an integrated OSS/BSS solution is not optional—it’s essential.

Ready to explore how COS can help your network succeed? Let’s talk.

 

Learn more and book your demo today!
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COS Systems and netElastic Join Forces to Deliver Next-Generation RADIUS Solutions to Open Access Broadband Service Providers

COS Systems and netElastic RADIUS Solutions Collaboration Logo with Village Background

Santa Clara, California, and Umeå, Sweden, August 22, 2023 – netElastic, an innovative software company providing high-performance routing solutions, and COS Systems, a leading provider of network management and billing solutions for Service Providers and Open Access Networks are excited to announce a strategic partnership. This collaboration brings together two industry leaders to revolutionize the delivery of RADIUS (Remote Authentication Dial-In User Service) solutions for service providers worldwide.

This partnership between COS Systems and netElastic addresses the growing demand for BSS solutions for Open Access networks. By combining COS System’s unique open-access billing solution with netElastic’s pioneering vBNG routers, the companies will provide service providers with a powerful, future-ready RADIUS platform.

COS Systems Business Engine, a proven network management solution (BSS/OSS) supporting Service Providers and Open Access Networks with an automated end-to-end solution to streamline fiber network management will integrate seamlessly with netElastic’s virtual BNG, a software-based solution that enables service providers to deliver high-performance broadband services. This integration will empower open access service providers to efficiently manage subscriber access and authentication through a centralized RADIUS solution, allowing them to choose virtually any RADIUS-capable BNG solution to manage subscribers.

“We are thrilled to collaborate with netElastic Systems whose disaggregated approach to BNG makes it an attractive solution, creating a wider overlap with fiber operators using COS. This collaboration brings key L3 functionality to enable automation in forward-thinking, unique business models.” said Mikael Philipsson, CEO of COS Systems. 

“While programming an OLT directly is good enough for many ISPs, open-access networkers need fine-grained subscriber control to provide services that allow them to differentiate in the market.” said Tom Mitchell, VP of Strategy and Business Development at netElastic Systems. “RADIUS is the open standard that enables this and netElastic’s virtual Broadband Network Gateway (vBNG) is the ideal router to bring it all home.”

COS Systems and netElastic are committed to helping service providers around the world deliver exceptional broadband services with unmatched reliability and performance. The partnership will focus on providing best-in-class RADIUS solutions to meet the evolving needs of service providers and their subscribers.

About COS Systems:

COS Systems is a leading provider of cloud-hosted network management and billing solutions for service providers. COS Business Engine is a proven network management solution (BSS/OSS) supporting Service Providers and Open Access Networks. The end-to-end platform provides subscribers self-service and digital sales and marketing through an online marketplace. Service orders will be automatically activated within a minute and billing follows with no operator interaction. It offers a great user experience, increasing take rates and revenue. COS Systems has a global customer base and serves a wide range of service providers, including municipalities, utilities, network operators, and fiber ISPs. Learn more about COS Systems at www.cossystems.com.

About netElastic:

netElastic is an innovative software company providing high-performance routing solutions for broadband providers. netElastic developed one of the first software-based broadband network gateways (BNGs) and has been a leader ever since. netElastic vBNG brings greater scalability, flexibility, and lower costs to BNGs. netElastic’s software-based CGNAT solution provides the most important CGNAT features at a fraction of the cost of traditional proprietary CGNAT solutions. For more information, please visit www.netelastic.com

Reach out to learn more
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COS Product Improvement – Areas

 Demand Aggregation made easy! 

Our latest update in COS Business Engine makes it easier to track the progress in your network. How large is the demand for buildout in a specific area? Compare different areas in our new area page, both as a sortable list and in a map where areas can be shown color coded depending on their current phase or with a gradient indicating their take rate. Show the distribution of individual surveys or signups within an area. Is demand heavier in the northern part than in the southern? Just split the area in half and start connecting the northern part while you continue to gather interest in the southern part. 

Areas can be added as a layer in all maps, your imagination the only limit.

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COS Product Improvement – Save Queries to Build Your Own Report

 We constantly strive for improvement! 

In COS Business Engine there are tons of filtering options and you can build your own queries to filter out exactly the data that is of most interest to you.

The updated function makes the daily work on our platform easier and allows you to effortlessly

  • Save your favorite queries (e.g. a list of company services, orders in a certain group, or a certain type of object, etc.)
  • Export a query result as an Excel or CSV report
  • Create advanced queries
  • Send your query view to someone else

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Welcome our new customer Cityside Fiber!

We’re pleased to announce Cityside Fiber as our new customer and are very excited to help them bring fast, reliable fiber to businesses and homes in Orange County!

COS and Cityside: Standing Together for Fiber Internet

Experience the future of fiber connectivity with Cityside Fiber and COS Systems. Join us in transforming Orange County into a hub of technological innovation and limitless possibilities.

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COS Feature Updates: Marketplace improvments

Many of our customers are already using the integrated online marketplace, enabling their subscribers to choose what they want when they want and no matter where they are – 24/7! Our updated and improved version of the platform allows for even more customization and makes it easier for you to

  • Customize the portal to your brand guidelines and needs
  • Modify existing templates and create your own look and feel
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VETRO Integrates with COS Systems, Accelerating Operators’ Ability to Deploy Rapidly and Reduce Time to Revenue

COS and VETRO logos - Partners in Streamlined Fiber Network Management

COS and VETRO logos - Partners in Streamlined Fiber Network Management

Integration Eliminates Swivel-Chair Operations and Duplicate Data Entry by Providing Real-Time Visibility for Service Locations, Installation Status, and Service Type

 

Portland, ME, May 2, 2023 – In a surging fiber broadband market, network owners and operators remain competitive by planning and deploying fiber networks rapidly and cost effectively. A new technical integration announced today between VETRO, a leading global provider of open, cloud-native fiber management systems of record, and COS Systems, a premier maker of cloud-hosted software used to manage broadband networks around the world, will do just that — providing network operators and internet service providers (ISPs) an automated end-to-end solution to streamline fiber network management. The integrative approach between the two companies will lead to greater efficiencies in areas ranging from planning to operations, reducing critical time to market.

“With soaring demand for true high-speed connectivity, the broadband industry needs to deliver network infrastructure that keeps pace. We’re delighted to partner with the forward-thinking, innovative team at COS Systems to help our shared customers seamlessly leverage VETRO’s best-in-class fiber management system,” said Will Mitchell, VETRO CEO. “Our open API, cloud-native platform enables seamless integration between VETRO’s system of record and OSS/BSS tools offered by COS to help network operators save significant time and money with the service provisioning and billing associated with their fiber networks.”

Optimizing Network Design and Serviceability

Leveraging VETRO’s network mapping data along with the COS Business Engine, joint VETRO and COS customers can now plan and design networks based on confirmed demand, optimizing fiber build outs. Field crews installing equipment have direct access to fiber circuit paths and network design; as drops are completed and Optical Network Terminals (ONTs) are installed, status changes are updated in real time, driving serviceability.

Network operators can easily identify and troubleshoot issues and respond to outages and service requests quickly. Various departments — engineering and billing for example — are working from the same set of data in real time, eliminating repetitive “swivel chair” operations and ensuring data integrity.

“With our integration, we’re marrying two industry-leading platforms to provide network operators with a holistic view of their network,” says Mikael Philipsson, CEO, COS Systems. “Today’s dynamic broadband environment requires thoughtful, collaborative approaches and we are proud to work with VETRO to deliver a solution that compresses deployment time, drives down errors, and provides real-time visibility and monitoring. The powerful combination of the COS Business Engine and VETRO’s always-accurate system of record offers a smart, automated end-to-end solution, with thousands of validations and cross-referencing to ensure data integrity.”

To learn more about the integration or to request a demo, please visit cossystems.com/book-a-demo/

About COS

COS Systems delivers cloud-hosted software to plan, build, and manage broadband networks globally. COS Business Engine is a proven network management solution (BSS/OSS) supporting Service Providers and Open Access networks. The end-to-end platform provides subscriber self-service and digital sales and marketing through an online marketplace. Service orders will be automatically activated within a minute and billing follows with no operator interaction.  It offers a great user experience, increasing take rates and revenue. Learn more about COS Systems.

About VETRO

VETRO builds software that makes it radically simpler and faster for broadband providers to plan, design, deploy, and operate their fiber optic networks. Our map-based SaaS platform is easier to use and more powerful than traditional tools, and enables network owners, operators and sponsors to benefit from a modern, integrated, and connected digital hub for their physical network assets. Learn more about VETRO at vetrofibermap.com.

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Calix Partnership Upgrade

We are thrilled to announce that we are now one of Calix elite partners! As Calix’ leading BSS/OSS partner with open access/wholesale functionality, we are really excited about the upgraded partnership and are looking forward to future projects and continuous collaboration.

Calix Partners deliver services and solutions that simplify the management of fiber and broadband networks through custom design and operations, excite the customer subscribers, and help grow their business.

Elite Partners hold the highest tier in the Calix Partner Program. They are rapidly growing industry disrupters, changing the way our businesses and customers operate and evolve. Elite partners are the most aligned and highly integrated early adopters of Calix technologies, hold the strongest relationships, and share a large number of joint customers. They also support Calix initiatives and in return receive dedicated relationship management and a seat at the table for strategic innovation from Calix.

 

A symbolic bridge representing the strengthened Calix Investor Relations, fostering collaborative growth and innovation with COS Systems as a strategic partner in the telecommunications industry.

Read more about Calix here

 

 

 

 

 

 

 

 

 

 

 

 

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The City of Rexburg prepares to launch Open Access Network with WideOpen Networks

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Watch how our software comes into use here!

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