What is COS Prospector?

COS Prospector is a fiber-specific sales management platform. It covers field sales workflows from door-to-door campaigns and phone sales through order capture and direct handoff to BSS/OSS provisioning. It integrates natively with COS Business Engine and COS Wholesale Engine.

Does COS Prospector include demand aggregation or pre-signup capabilities?

Demand aggregation — including prospect creation, address-level pre-signups, and customer surveys — is a feature of COS Business Engine, not of COS Prospector standalone. When Prospector is deployed alongside COS Business Engine, operators can extend BE's pre-build demand data into structured field sales workflows. Prospector gives field teams the tools to work that address pool, log outcomes, and close orders as the network moves toward activation.

How does COS Prospector differ from a standard field sales CRM?

Standard field sales CRMs are not built for fiber. They don't carry address-level fiber deployment status, don't integrate with BSS/OSS platforms, and don't support FTTH sales workflows. COS Prospector shows whether fiber is installed at a given address, what service is active, and whether an order has been placed — in real time, during the sales visit. Orders flow directly to provisioning without re-entry.

Can COS Prospector be used independently from COS Business Engine?

Yes. COS Prospector has well-documented APIs and can integrate with third-party BSS/OSS platforms. It is most powerful when used as part of the COS ecosystem but is not dependent on COS Business Engine to function.

What fiber sales workflows does COS Prospector support?

COS Prospector supports door-knocking campaigns, inbound and outbound phone sales, event-based sales, construction-phase sales, and post-activation upsell and retention. All workflows run on the same map-based platform with the same address data.

How does COS Prospector support take-rate improvement on new fiber builds?

During and after build, field sales teams work color-coded address maps showing build status, existing orders, and upsell targets. Orders close on the spot and provision automatically via COS Business Engine. Pre-build demand validation is handled through COS Business Engine's demand aggregation capabilities. The two products work together: BE validates the market, Prospector works it.

COS Prospector

Field Sales Management Software for Broadband Operators

20–40% of signed customers never install. That’s a tool problem, not a network problem.

Last updated: April 2026 | By Maren Buchmüller, Head of Marketing, COS Systems

COS Prospector gives field sales teams territory maps, in-field order creation, and prospect tracking — integrated with your BSS/OSS to sync orders, serviceability data, and build decisions in real time.

Book a Demo

Fiber sales representative speaking with a homeowner at their front door

The Problem

Disconnected sales tools create a leaky pipeline.

Generic field sales apps like Sales Rabbit were built for industries where a signed order is the finish line. Fiber is different. A signed customer is still weeks away from being a paying subscriber. When the sales workflow has no visibility into network readiness, installation scheduling, or order status, customers fall through the cracks.

Reps work from a static address list

No live data. No visibility into fiber availability or existing service at the address. Reps are selling blind.

Hand-off breaks the chain

Signed orders are exported and handed to the network builder. A third party calls the customer to book installation. At this point, commitment drops and no-shows rise.

20–40% pre-install churn

Customers who haven’t scheduled, paid, or confirmed their install are easy to lose. A delayed, impersonal follow-up process makes it worse.

Young sales representative showing his ID card to a potential fiber customer at their door

How COS Prospector Works

Sales reps with live BSS/OSS data close more. Lose less.

COS Prospector connects directly to COS Business Engine and COS FSM, giving reps real-time network intelligence at the door and a direct path from signed order to booked installation.

Real-time network visibility

At the door, the rep sees whether fiber reaches the property, what services are available, and whether the address is already a customer. Every conversation is informed.

Book the install at the door

Direct integration with COS FSM means the rep can schedule the installation appointment and collect payment information before leaving the property. No delayed follow-up. No lost momentum.

Committed customers, not just signed ones

Customers receive instant confirmation and can view or reschedule their appointment through the customer portal. They’re engaged from the first interaction, not chased down weeks later.

Built into your demand aggregation workflow

Demand aggregation starts in COS Business Engine — collecting addresses and interest. COS Prospector takes over when field sales begins. Everything is connected. No data leaves the system.

Built for Broadband Operators

Not a generic sales app adapted for fiber. Built from scratch for it.

COS Prospector is the only field sales platform with fiber network topology, deliverability states, and BSS/OSS order logic built into its core. Every capability was designed around how broadband operators actually go to market.

Interactive territory map

Draw territory polygons, assign reps to areas, and view every service location pin filtered by deliverability state, interest status, or visit history. Street and satellite views included.

Territory management

Define sales areas with polygon boundaries, filter service locations by delivery state, and track performance KPIs per territory so managers know exactly where to focus.

Order wizard with live serviceability

Multi-step order creation checks serviceability in real time, surfaces available service plans and promotions, handles add-ons, and locks in an activation date before the rep moves on.

PCI-compliant payment capture

Payment information is tokenized at the door. No card data touches your systems. The customer is set up for billing before the install even happens.

1 — Serviceability

2 — Service & plan

3 — Broadband Facts

4 — Activation date

Analytics dashboards

Territory performance KPIs, order conversion rates, and service location data across multiple reporting panels. Sales managers have the visibility to act, not just observe.

Role-based access

SuperAdmin, Sales Manager, and Sales Representative roles with territory-scoped data. Reps see their area. Managers see their team. No configuration bleed between levels.

Full order management

View, filter, and manage all orders across territories. Every order is linked to a service location, a rep, and a scheduled work order in COS FSM — no orphaned records.

English, Swedish, Finnish

Full localization for North American and Nordic operators. One platform, multiple markets, no translation patchwork.

The Full Sales-to-Install Flow

One connected workflow. Zero hand-off risk.

COS Prospector bridges address-level demand aggregation and field service delivery in a single unbroken workflow.

Demand aggregation

COS Business Engine collects addresses and registers interest via the customer portal or campaign signup.

Field sales with COS Prospector

Reps canvass with live network data, tailor the pitch to what’s available at each address, and close on the spot.

Install booked via COS FSM

The appointment is scheduled and confirmed before the rep leaves. Work order flows directly into COS FSM.

Customer activates on time

The customer manages their appointment through the customer portal. Pre-install churn drops sharply.

Sell faster — scale better — automate everything!

See how COS Prospector, COS FSM, and COS Business Engine work together as a connected sales-to-activation system.