If you are using Calix hardware in your network, together with Calix Cloud solutions, COS Business Engine can automatically update subscribers and order information in Calix Cloud. We are currently delivering our automated solution for Calix Cloud to one of our customers. With this integration, the ISP does not need to enter any subscriber information in Calix Cloud manually. Subscriber records, mapping of hardware to service locations, and which services are ordered are automatically updated from the Business Engine. This saves time and effort and ensures accurate and up-to-date information, enhancing operational efficiency and subscriber experience.
Calix Cloud offers a powerful tool for visibility of the subscriber experience, support, upsell, and marketing. For example, if a subscriber contacts their ISP due to a problem with their network, the ISP has full access to all Calix cloud-stored data. As an Elite Partner to Calix, we can help you harness this power to deliver more value to your business and provide an even better subscriber experience!
Read more about Calix Cloud here.
We are thrilled to present Super Search, our newly revamped search feature designed to make finding anything in the system easier than ever!
Here’s what makes Super Search exceptional:
Enhanced Precision: Quickly locate Service Locations, Orders, Customers, or Tickets with unparalleled accuracy.
Typo Tolerance: No more retyping due to pesky typos—Super Search understands and adjusts!
Intuitive Associations: Search for a customer’s name and easily access that customer’s orders and more.
Say goodbye to tedious searches and hello to Super Search, your new go-to tool for a streamlined, efficient workflow!
We’re simplifying access to the marketplace by introducing passwordless authentication. When activated, your customers can create an account or log in to an existing account by simply entering their email address and following the link they received in an email from Business Engine. The link takes them back to the marketplace where they left off, and they are automatically logged in. Eliminating the need for passwords not only improves the user experience but also enhances the security associated with traditional passwords.
Your customer’s journey usually starts with an address search on your marketplace to see which services are available at their location. Until now, every spelling mistake could lead to incorrect or no results at all! Our recently added Fuzzy Search functionality helps correct spelling mistakes, and even if only fragments of an address are entered into the search field, the correct address will be located and displayed. Fuzzy Search automatically corrects minor inaccuracies, which leads to more successful searches and a seamless ordering process for your subscribers. This small but significant update means smoother transactions for your customers and fewer support requests for you.
Network operators need to get a comprehensive overview of their network quickly. Our new tree view displays the statuses of different network elements in the system. It helps network operators visualize, locate, and troubleshoot any issues in their network quicker and more efficiently.
Our Provisioning Dashboard shows you the total count of ONTs (Optical Network Terminal) in your network and whether they are online or offline. From there, you can easily access the tree view that opens when you click on the network element widget:
The tree’s nodes are Technical Area, OLT, and port. The number of ONTs on each level is visible.
You also see if these ONTs are online or offline- information we gather from our many hardware vendor integrations, and that is displayed and easily available in the tree view.
You can click on the different nodes in the tree to get to the corresponding entity. By using this feature, a network operator can easily see if there is a problem on a specific OLT or port.
We provide FTTH operators and network owners with software for automating and digitizing every aspect of their FTTH venture. From survey and demand aggregation, to sign up, deployment and billing – to help bridge the digital divide.