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Telecom Billing: COS Business Engine’s Automated Solutions for Fiber Broadband Networks

Person paying bills online using a computer and bank card, emphasizing Telecom Billing efficiency.

Automated Telecom Billing Solutions

telecom billing

Billing is a very central part of telecommunications and of any fiber broadband network. Automated billing is key; cuts costs, ensures revenue, and saves time. COS Business Engine supports all possible business models no matter if you are an Internet Provider billing your subscribers directly or if you are an Open Access Network Operator who charges wholesale fees on a monthly basis.

In the latter case, COS Business Engine aggregates a billing report for every ISP on your network on a monthly basis, available on the COS Business Engine admin interface.

There are variations where the Operator is also billing the end customer, or where the Operator is billing the customer for all services on behalf of the ISPs. COS Business Engine facilitates and automates all these billing models, as well as the single-provider business model.

Automated billing is desirable because it

  • helps monitor your customer’s payments and to detect “bad payers”.
  • eliminates typical risks associated with manual billing, such as data entry errors 
  • creates a great customer experience
  • cuts costs
  • ensures revenue
  • saves time and manpower

Let’s Connect 

Are you ready to transform your fiber project? If you’re looking for a partner committed to automation, efficiency, and excellence, COS Systems is here to help.

Contact us today and discuss how our fiber network solutions can empower your business, bridging the digital divide and providing our communities with comprehensive FTTH coverage.

I highly recommend reading our whitepaper if you want to dive deeper into the topic.

Book a free consultation
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Fiber Marketing with COS Systems

Fiber Marketing Solutions: Computer and Shopping Cart for Enhanced ISP Business

Fiber to the home is a take-rate game!  The main goal is to make your network as attractive as possible for subscribers and to increase take rates.

Are you a traditional Internet Service Provider (ISP), an Open Access Operator, an ISP on an open access network or a wholesale network operator? Either way, your main goal is to make the network as attractive as possible and to have as many subscribers as possible to increase revenues.

As an ISP, you want to promote your company and all your services. As a network operator, you want to promote every service available on your network – whether it is an internet service, telehealth (telemedicine), or something else.

Fiber Marketing

What you need is an online marketplace that allows you to present all services to the end customer: A subscriber marketplace that allows self-service and a great customer experience 24/7.

This gives your subscribers to order what they want – when they want and to easily switch or add services, and it allows you to operate your business more efficiently, with less staff and more profitable.

Let’s Connect and Transform Your Fiber Project

Are you ready to take the next step in transforming your fiber project? If you’re looking for a partner committed to automation, efficiency, and excellence, COS Systems is here to help.

Contact Us today and discuss how our fiber network solutions can empower your business bridging the digital divide and providing our communities with comprehensive FTTH coverage.

If you want to dive deeper into the topic, I highly recommend reading our whitepaper.

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Discover COS System’s BSS Platform

Detailed Visualization of BSS Platform Model - Incorporating Business, Support, and System Components for Telecom Operations

BSS Platform/Billing Platform/Billing Solution

Your typical Business Support System, (often also referred to as Billing System or Billing Platform) handles the business side of telecommunications and your customer needs. This includes, for example.

To help you plan, visualize and share the progress of your project and make data driven decisions.

Or order orchestration that allows you to capture, validate and track orders from different channels, simplify order management processes and reduces “time to market” significantly. 

To streamline a number of customer-related services, from billing and order processing to subscriptions and notifications.

Uses intelligent cloud-based billing software to automate billing and ensure revenue tracking and management.

Essentially, a BSS platform ensures that the business operates smoothly and that customers are happy. 

A BSS platform essentially ensures that the business operates smoothly and that customers are happy. In Telecommunications, BSS and OSS (Operational Support System) should work smoothly together, as in our COS Product Suite. 

Learn more and book your demo today!
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Discover COS System’s OSS Solution

Visual Representation of OSS Solutions' Operational Support System Features - Network Monitoring, Maintenance, Service Provisioning, and Fault Management

What is an OSS Platform?

An Operations Support System (OSS) manages the actual telecommunications infrastructure. This includes, for example.

  • Network monitoring 

Network monitoring is a critical IT process in which all networking components, such as routers, switches, firewalls, servers, and VMs, are monitored for fault and performance and evaluated continuously to maintain and optimize their availability.

NMS can be used to configure and manage devices on the network. Most NMSs include a dashboard that allows network administrators to see a high-level overview of the network. This dashboard typically provides information on network traffic, performance and any errors or issues that must be addressed immediately.

Helps you prepare and equip a network to allow it to provide new services to its users

An OSS solution ensures that the business’s technical side runs smoothly. As in our COS Product Suite, BSS (Business Solution Platform) and OSS (Operational Support System) should work smoothly in Telecommunications.

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Discover COS System’s OSS and BSS solutions!

What is the Difference between OSS and BSS in telecom?

In telecom, both OSS and BSS are widespread terms, but what do they stand for, and what is the difference between them?

Operations support systems (OSS) and business support systems (BSS) are IT systems that are crucial in supporting various telecommunications services. They are a mix of hardware and software tools and form the backbone of the telecommunications industry. Although the functions of an OSS platform and a BSS platform can vary in different areas of telecommunications, they always play a vital role in helping telecom businesses simplify day-to-day processes, improve efficiency, and tackle industry-related challenges.

Read more to learn about the different systems and how our BSS/OSS solution can help your FTTH network succeed and generate more revenue. 

What is a BSS Platform?

Your typical Business Support System (often also referred to as a Billing System or Billing Platform) handles the business side of telecommunications and your customer needs. This includes, for example.

  • Product management: To help you plan, visualize, and share the progress of your project and make data-driven decisions.
  • Order management: Also called order orchestration that allows you to capture, validate, and track orders from different channels, simplify order management processes, and reduce “time to market” significantly. 
  • Customer management: To streamline several customer-related services, from billing and order processing to subscriptions and notifications.

Essentially, a BSS platform ensures that the business operates smoothly and that customers are happy. 

What is an OSS Platform?

In comparison, an Operations Support System (OSS) manages the actual telecommunications infrastructure. This includes, for example.

  • Network monitoring: is a critical IT process where all networking components like routers, switches, firewalls, servers, and VMs are monitored for fault and performance and evaluated continuously to maintain and optimize their availability.
  • An Element Management System (EMS), also called Element Manager, manages specific types of one or more network elements within a telecommunication management network (TMN). That means an EMS can manage a single node/element or a group of similar nodes. For example, it can configure, read alarms, etc., on a particular node or group of nodes. The EMS communicates upward to higher-level systems of network management to manage the traffic between itself and other network elements. The EMS is a critical part of the telecommunications management solution. The EMS is the only exposed network element within the TMN and acts as the mediator of the information. It also controls the network elements within a network management system.
  • Network maintenance System (NMS): Can be used to configure and manage devices on the network. Most NMSs include a dashboard that allows network administrators to see a high-level overview of the network. This dashboard typically provides information on network traffic, performance and any errors or issues that must be addressed immediately.
  • Compared to an EMS, an NMS (Network Management System)  manages a complete network and understands the inter-relationship between individual devices, which an EMS cannot.
  • Service provisioning: Helps you prepare and equip a network to allow it to provide new services to its users
  • Fault management: The network management component detects, isolates, and fixes problems.

In short, BSS platforms are focused on your customer’s needs and business operations and can also be referred to as a billing platform or billing solution, while OSS solutions are focused on technical operations. OSS and BSS should work smoothly together, as in our COS Product Suite, and help you increase revenue, cut costs & shorten time to market.

Learn more and book your demo today!
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