COS Business Engine
Fully automated BSS/OSS streamlining FTTH operations
Our solution
Business Engine: End-to-End BSS/OSS for Fiber Networks
One cloud-hosted platform that ties together customer portal, marketplace, provisioning, billing, and reporting, so you can automate the full FTTH journey from first demand signal to activated service and ongoing operations.
Built for ISP, wholesale, and open access business models — with an API-first architecture for easy integration.
Eliminate system sprawl. Run your fiber business from one automation core.
Fiber operators are under pressure to connect more homes faster, reduce operational cost, and protect revenue —
while handling multiple stakeholders, network technologies, and evolving business models.
Business Engine standardizes your data, automates workflows, and gives every stakeholder the right self-service tools —
without relying on spreadsheets and disconnected systems.
- One source of truth for addresses, services, and lifecycle status
- Automated order-to-activation workflows connected to provisioning
- Billing and reporting aligned with actual service delivery
- Self-service for subscribers and service providers through the customer portal and admin portals
From interest to active service — one automated flow
Business Engine connects your commercial workflow to your operational workflow so every step is predictable,
trackable, and scalable.
Capture demand
Collect surveys and signups to guide rollout decisions and improve take-rates.
Sell through a marketplace
Publish services with rules by group/area/customer segment and allow subscribers to self-order.
Provision automatically
Orders trigger provisioning and activate services with minimal manual handling.
Bill and report with confidence
Billing aligns with activation status and lifecycle events — reducing leakage and disputes.
End-to-end automation is what lets you scale the network without scaling headcount.
Key capabilities
Customer portal + marketplace
- Self-service ordering and account management
- Status visibility for orders, services, and disruptions
- Localized experiences for different brands/areas
Order orchestration
- Workflow-driven order lifecycle from “sold” to “active”
- Validations to protect data quality and automation reliability
- Supports moves, upgrades, and provider switching
Provisioning + network visibility
- Connect commercial actions to network actions
- Multi-vendor and multi-technology support via APIs/integrations
- Service status drives downstream workflows
Billing + revenue assurance
- Billing aligned with activation/deactivation dates
- Wholesale settlement-ready reporting
- Reduce disputes and eliminate revenue leakage
Wholesale & open access operations
- Multi-ISP marketplaces and partner onboarding
- Governance, transparency, and separation of roles
- Partner access to the same service/order data
Field work handoffs (with COS FSM)
- Work orders, scheduling, and technician workflows
- Appointment coordination connected to activation outcomes
- Use COS FSM standalone or integrated
API-first integrations
- Integrate with network systems, GIS, CRM, construction tools, and partner platforms
- Standardized APIs and configurable workflows reduce “rip and replace”
- Secure patterns for multi-party environments
Why operators choose an integrated BSS/OSS for FTTH
Most operators don’t fail because they lack funding or network plans — they struggle because operations don’t scale.
Business Engine standardizes the “business of fiber” so growth doesn’t require proportional headcount growth.
Faster time-to-revenue
Automate order capture, provisioning handoffs, and billing to get customers live sooner.
Lower operating cost
Replace manual coordination with workflows, validations, and stakeholder self-service.
Cleaner data, fewer disputes
One source of truth creates trust across subscribers, providers, and operators.
Designed for ISP, wholesale, and open access models
Business Engine supports multiple operational models — including traditional ISP operations, wholesale,
and open access networks with multiple service providers on shared infrastructure.
Traditional ISP
- Customer portal + digital ordering
- Provisioning and service lifecycle control
- Subscriber billing and reporting
Wholesale & Open Access
- Multi-ISP operations and partner access
- Marketplace-based service catalogs
- Wholesale billing specs and settlement-ready reporting
Looking for a wholesale-first orchestrator?
See COS Wholesale Engine →
Frequently asked questions
What is a BSS/OSS for fiber networks?
A BSS/OSS platform combines the commercial and operational systems needed to run a broadband network —
including customer portal, service catalog, order management, provisioning workflows, billing, and reporting.
For FTTH operators, an integrated BSS/OSS reduces manual work and improves time-to-revenue.
Can Business Engine support open access and wholesale?
Yes. Business Engine is designed to support wholesale and open access operations, including multi-provider
marketplaces, partner access, and settlement-ready billing specifications.
Do I need COS FSM to use Business Engine?
No. COS FSM can be used standalone or integrated. Business Engine orchestrates the subscriber lifecycle, while
COS FSM focuses on advanced scheduling, dispatch, and technician workflows.
See COS Business Engine in Action
Let us show you how Business Engine works for your network: open access, wholesale, or ISP.
We provide FTTH operators and network owners with software for automating and digitizing every aspect of their FTTH venture. From survey and demand aggregation, to sign up, deployment and billing – to help bridge the digital divide.