Subscriber Marketplace

Self-Service Around the Clock – Automated and Digitized

The online marketplace integrated within COS Business Engine is a powerful, user-friendly platform that enables network operators to offer a variety of service plans to customers through a fully automated, self-service portal. It allows subscribers to browse, compare, and purchase services like internet, TV, and telephony from multiple providers, all within a single interface.

Here are key features of the marketplace:

  1. Customizable Branding: The marketplace is fully customizable to align with your brand, giving it a consistent look and feel that enhances your customer experience.
  2. 24/7 Self-Service: Subscribers can access the marketplace at any time to manage their services, review available options, and complete purchases without the need for direct support. This automation streamlines operations and reduces customer service workloads.
  3. Service Plans from Multiple Providers: In an Open Access network, multiple service providers can offer their plans in the marketplace, allowing customers to choose from a wide range of options, including internet speeds, service levels, and prices.
  4. Customer Portal: Customers have personal dashboards (Customer Portal) where they can manage their subscriptions, view billing details, monitor service status, and submit trouble tickets, making it easier for them to handle everything in one place.
  5. Automated Provisioning and Billing: Once a service plan is selected, the system automatically provisions the service and handles billing, ensuring a seamless experience for both the operator and the customer.

Flexible Multi-Marketplace Functionality for Open Access Networks

In a wholesale Open Access environment, the subscriber marketplace in COS Business Engine can function as multiple marketplaces, each tailored to different service areas, business models, or provider partnerships. Network operators can create separate marketplaces for residential, business, and municipal services, ensuring that end-users see only the relevant offerings based on their location or customer segment. Additionally, service providers can operate within designated marketplaces while maintaining full control over pricing, service plans, and promotions. This flexibility allows wholesale operators to attract a diverse range of ISPs, encourage competition, and maximize network utilization—all while maintaining a seamless and intuitive experience for subscribers.

The COS Business Engine Marketplace enhances customer satisfaction by offering flexibility and choice while simplifying network operations through automation.