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Ting Chooses COS FSM to Modernize and Scale Fiber Installations Across the U.S.

[West Palm Beach – July 2025]: COS Systems is proud to announce the launch of COS FSM, a powerful, stand-alone Field Service Management (FSM) platform that can be used independently or seamlessly integrated with Business Engine, developed specifically for the fiber industry. As one of the first adopters of the system, Ting, a leading U.S. internet service provider, is now leveraging COS FSM to manage and streamline fiber installations across multiple cities and states, handling over 130 installations per day with precision and efficiency.

With active operations in more than 20 cities across 8 U.S. states, Ting continues to expand its footprint as a premier fiber broadband provider. As part of their commitment to delivering exceptional customer experience and operational excellence, Ting selected COS FSM to modernize and automate their field service operations.

“Field installations are not only a critical part of delivering fiber—they’re often the first physical interaction a subscriber has with our brand. With COS FSM, we ensure that this experience is smooth, timely, and professional,” said CJ Ehrenreich, Senior Vice President, Networks, Construction and Engineering at Ting.

Built for the Field. Backed by Experience.

COS FSM is developed by COS Systems, leveraging years of experience working with those who build and operate fiber networks. Originally embedded in the COS BSS/OSS suite, the functionality has now been expanded into a stand-alone, API-first platform. COS FSM is designed for seamless integration into complex environments involving ISPs, operators, and construction firms alike.

Core Capabilities:

  • Support for All Types of Work Orders
    Design and automate workflows to match your operational processes.
  • Skill-Based Assignments
    Automatically assign the right technician for the job based on expertise.
  • Geographic Allocation
    Align technicians to specific service zones for local efficiency.
  • Customer Self-Scheduling
    Let customers book their own appointments—improving satisfaction and reducing churn.
  • Advanced Scheduling Algorithms
    Optimize technician routes and minimize travel time with intelligent dispatching.

“We built COS FSM to solve the exact challenges fiber providers face in the field,” said Mikael Philipsson, CEO at COS Systems. “With Ting already using it to scale daily operations across multiple markets, we’re proud to deliver a platform that’s reliable, flexible, and purpose-built for the broadband industry.”

About COS Systems
COS Systems provides software solutions that streamline the deployment and operations of fiber networks, enabling service providers and network owners to efficiently build, market, and manage broadband networks worldwide. Our flagship platform, COS Business Engine, is a proven BSS/OSS solution that supports both traditional ISPs and Open Access networks. COS FSM optimizes scheduling, dispatching, and task management for a more efficient and integrated workflow.

With an end-to-end approach, our solutions enable self-service management, digital sales, and marketing through an intuitive online marketplace. Designed for ease of use, COS software enhances both the customer and employee experience, driving higher take rates and maximizing revenue.

About Ting

Ting is a next-generation internet service provider, offering fiber-optic broadband, fixed wireless and mobile services designed to put people first. With a commitment to being open, honest and fair, Ting brings exceptional connectivity to communities across the country. Learn more at ting.com

Get in Touch with us!
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Meet the latest addition to our team – Kurtis Lyne

  1. Tell us a little bit about yourself – who are you, and what is your background?
    I have been working professionally in the information technology field for 10+ years, but started learning IT when I was 13. I convinced my parents to let me purchase an old server off ebay so I could start hosting video game servers for me and my friends. Since then I have not stopped learning and improving my technical skills.
  2. What caught your interest in COS Systems?
    I had been working with a COS customer as a Third Party contractor and during my interaction with COS staff and Business Engine I found the mission of the company very interesting and had expressed my interest in moving on from my previous organization with Pablo Perez who I had worked with in the past.
  3. What are your goals for the coming months?
    Learn everything about COS and be able to provide high quality support to both COS employees and customers.
  4. Why should people contact you and press the “connect with Kurtis” button?
    I am always available and happy to assist with anything anyone needs. If I don’t know the answer I will always try to help research or find the answer.
  5. If you could swap jobs with anyone at COS Systems for a day, who would it be and why?
    I am fairly new to COS so I have not met everyone yet or figured out their roles. But I think switching roles with anyone on the dev team would be interesting. I have some development experience so getting to actually try being a developer for a bit would be interesting.
  6. What’s your go-to productivity hack when things get busy?
    Headphones for listening to music or podcasts to block out distraction and focus on the tasks at hand.
  7. If you could instantly become an expert in one new skill, what would it be?
    Software Development, I have some experience but being able to become an expert in a few languages instantly would be amazing.
  8. What’s your favorite way to unwind after a long workday?
    Video Games or TV
  9. Lastly, what’s one word your friends or colleagues would use to describe you?
    Dependable

CONNECT WITH KURTIS
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COS Systems expands Open Access Services partnership with Fujitsu

Extended partnership enables turn-key Open Access network operations backed by COS Business Engine.

 

Extended partnership enables turn-key Open Access network operations backed by COS Business Engine.

[West Palm Beach – June 2, 2025]: COS Systems continues to strengthen its partnership with Fujitsu, a leading provider of network digital transformation solutions, to advance Open-Access broadband solutions across North America. Integrating COS Business Engine (COS BE) into Fujitsu’s Network Operations Centers (NOCs) in Richardson, Texas, enables a seamless, scalable approach to Open-Access network operations.

Since launching its Open Access services backed by COS Systems, Fujitsu has successfully delivered turnkey broadband solutions that empower digital infrastructure investors, tribal communities, municipalities, cooperatives, and private network owners. The partnership ensures efficient operations, automated service provider onboarding, and an enhanced customer experience.

“The demand for Open Access networks is accelerating, and our partnership with COS Systems enables us to provide network operators with a proven, future-ready solution that accelerates network ROI,” said Gregg Shepperd, Senior Engagement Leader, Managed Network Services at Fujitsu Network Communications, Inc. “COS Business Engine and our Managed Network Services (MNS) provides a complete solution that can help connect communities. It will also enable private investors to build, operate, and scale FTTH networks with operational efficiencies and automation.”

Beyond network operations, Fujitsu also delivers engineering and deployment services leveraging COS BE’s cloud-hosted BSS/OSS platform. Fujitsu streamlines network management, automates provisioning and simplifies customer installations. The solution supports various Open Access business models, from pure wholesale to True Open Access with a customer-driven marketplace, ensuring maximum flexibility for network owners.

“Fujitsu and COS Systems have had a strong relationship for years and share a common goal: making broadband more accessible, efficient, and sustainable,” said Mauricio Martinez, Vice President of Consulting, Managed Network & Support Services and Head of XaaS at Fujitsu Network Communications, Inc. “Together, we provide a comprehensive solution that allows communities to maintain ownership of their infrastructure while benefiting from a best-in-class operations model.”

The COS-Fujitsu partnership has already made a significant impact, supporting communities in their efforts to bridge the digital divide. By combining Fujitsu’s expertise in network deployment and management with COS Systems’ advanced software solutions, the collaboration enables broadband expansion that is both technically and financially sustainable.

“We’re excited to continue building on our successful collaboration with Fujitsu,” added Isak Finer, CRO at COS Systems. “With the right technology and strategic partnerships, we are accelerating the shift toward Open Access networks that create competition, drive economic growth, and improve connectivity for all.”

 

About COS Systems

COS Systems delivers cloud-hosted software for planning, building, and managing broadband networks worldwide. Our flagship platform, COS Business Engine, is a proven BSS/OSS solution that supports both traditional ISPs and Open Access networks. COS FSM optimizes scheduling, dispatching, and task management for a more efficient and integrated workflow.

With an end-to-end approach, our solutions enable self-service management, digital sales, and marketing through an intuitive online marketplace. Designed for ease of use, COS software enhances both the customer and employee experience—driving higher take rates and maximizing revenue.

Get in Touch with us!
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Press Release – COS Systems hosts second Open Access Day

COS Systems and Industry Partners to Host Open Access Day 2025

 

[West Palm Beach – May 2025]: COS Systems is proud to present Open Access Day 2025 — the premier event dedicated to professionals, innovators, and decision-makers shaping the future of Open Access fiber broadband. Taking place on June 1, 2025, from 12:00 to 5:00 PM at the Gaylord Opryland Resort in Nashville, this exclusive pre-conference event is part of Fiber Connect 2025. Pre-registration at www.cossystems.com is required as spots are limited. 

Open Access Day 2025 is a unique forum focused entirely on advancing the open access model — a proven approach for driving broadband competition, broadband adoption, and network scalability. The event will bring together key stakeholders for a full afternoon of insights, discussions, and an evening of networking.

This year’s event is hosted by COS Systems together with elite sponsors: Arcadis, Bonfire Fiber, Ciena, Ocius-X and Fujitsu Network Communications, as well as day sponsors: Alpha Innovations, Calix, Nokia, Hexatronic, Capcon Networks and Intellipop.

Event Highlights Include:

  • 12:00–1:00 PM | Welcome lunch & keynote from an industry thought leader 
  • 1:00–4:00 PM | Three interactive expert panels addressing future trends in open access broadband, as well as practical advice from those doing it. 
  • 4:00–5:00 PM | Networking with peers and industry leaders 
  • 7:00–10:00 PM | Open (Access) Bar @ BODE Nashville – an informal evening to continue discussions and build connections

“Last year’s Open Access Day was a great event, so we are thrilled to bring the open access community together once again for a dedicated event focused on the opportunities and challenges facing our industry. This is where business models are refined, partnerships are forged, and the future of broadband takes shape,” says Isak Finer, Chief Revenue Officer at COS Systems.

 

About COS Systems
COS Systems provides software solutions that streamline the deployment and operations of fiber networks, enabling service providers and network owners to efficiently build, market, and manage broadband networks worldwide. Our flagship platform, COS Business Engine, is a proven BSS/OSS solution that supports both traditional ISPs and Open Access networks. COS FSM optimizes scheduling, dispatching, and task management for a more efficient and integrated workflow.

With an end-to-end approach, our solutions enable self-service management, digital sales, and marketing through an intuitive online marketplace. Designed for ease of use, COS software enhances both the customer and employee experience, driving higher take rates and maximizing revenue.

Get in Touch with us!
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Streamline Your Open Access Network Operations with COS Business Engine

The Market is Maturing – Now It’s All About Efficient Operations

After years of rapid expansion, the Open Access network market has entered a new phase. Most areas are now fiber-connected, and the focus has shifted to optimizing operations, streamlining processes, and ensuring seamless post-deployment connections. The remaining areas to connect are often the most remote and least economically viable. Automation, data quality, and customer experience are now critical to long-term success for network owners and operators.

COS Business Engine is designed to manage the full lifecycle of an Open Access network – from expressions of interest and customer onboarding to ongoing operations. By leveraging the platform’s comprehensive functionality, networks can maximize efficiency, minimize manual work, and deliver a seamless experience to both customers and service providers. Below, we walk through the six key phases we’ve identified for successful network operation – and built our platform to automate as much as possible. Every network has processes in place, but the key is to make them work seamlessly together.

1. Market and Demand Analysis?

To make informed decisions about expansion, it’s essential to understand market conditions and demand.

  • Project Areas: Larger regions are divided into smaller projects where address data is imported when available; otherwise, map tools like Google Maps are used.
  • Interest Registration and Pre-Orders: By collecting expressions of interest, the network can assess demand, gather speed test data, and analyze competitive presence, project by project. As build-out approaches, customers can place pre-orders to aid planning.

2. Planning and Deployment Decisions

A structured planning phase ensures that resources are used effectively and the build-out remains profitable.

  • Status Management and Communication: COS Business Engine keeps each project area’s status updated and automates communication with customers based on the current phase.
  • Build-Out Decisions: Based on collected pre-orders, the network owner can prioritize areas according to demand and optimize installation planning.

3. Construction and Documentation

Once a decision has been made, smooth processes for installation and documentation are key.

  • Work Order Management: When a project area enters the “In Deployment” phase, work orders are automatically created for all orders.
  • Installer Portal: Installers access a portal to view their tasks and document work directly in the system via mobile or tablet.
  • Status Tracking: The system monitors installation status per address and informs customers when services are ready to be activated — including for post-deployment connections in already built areas.
  • “Birth Certificate”: Upon installation completion, light levels and speed test results are saved automatically, providing a reliable reference for the future.

4. Service Activation

Once fiber is installed, the next step is to get the customer online.

  • Automated Provisioning: Thanks to COS Business Engine’s integrations, services are automatically activated once the CPE is installed.
  • Customer Portal for Service Selection: Customers choose and activate services directly through the customer portal, without manual handling from the network or service providers.
  • Self-Service for Providers: Providers manage their offerings through their own accounts, minimizing the need for involvement from the network owner.

5. Day-to-Day Operations and Support

To maintain high service quality, smooth operations and efficient support processes are essential.

  • Operational Data for Providers: Providers can view real-time service status via COS Business Engine’s UI or APIs and, for example, reboot a CPE with a single click.
  • Support and Case Management: Customers can submit support cases through the customer portal. Operators and providers collaborate within the platform to quickly resolve issues. “Birth certificates” and saved snapshots of operational status during case creation support efficient troubleshooting.

6. Full Business Insight

To continuously optimize network operations, full visibility is essential.

  • Automated Billing and Administration: COS Business Engine automates billing and service administration, reducing manual tasks and errors.
  • Flexible Pricing: COS enables grouping of addresses into “markets within the market,” allowing a unique selection of providers, services, end-customer pricing, and wholesale pricing — even down to a single address. This is particularly helpful in deals with property owners.
  • Access to All Data: With extensive dashboards and export tools, networks can analyze data in detail. Integrating with a reporting database also allows the creation of custom dashboards in tools like Power BI for deeper insights.

To operate an Open Access network efficiently, the entire chain must be seamless and automated, from the initial expression of interest to day-to-day operations and billing. Network owners can focus on strategic growth rather than administration by maximizing self-service for customers and allowing providers to manage their offerings and support cases independently.

With COS Business Engine, you get a system that not only supports all these phases, but helps you optimize each one. The result? Efficient operations and happier customers.

Learn more about our solutions here!

Contact us to talk about how COS can support your operationst!
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Säkra upp ditt nätverk och modernisera din provisionering med RADIUS och BNG

 

Nätägare står inför en spännande omvandling – tack vare de senaste årens prissänkningar på BNG-lösningar (Broadband Network Gateway) öppnas nu möjligheter som tidigare bara var reserverade för de större aktörerna. Idag kan även mindre och medelstora nätägare motivera investeringen – inte bara för att effektivisera driften, utan också för att snabbt kunna erbjuda nya tjänster och tekniker.

RADIUS och BNG – en effektiv väg framåt

Traditionell provisionering av Active Ethernet-baserade nät innebär ofta manuell eller ibland automatiserad provisionering av nätverksswitchar. I många fall kombineras olika switchar från flera hårdvaruleverantörer, vilket kräver djup teknisk kunskap för att säkerställa en säker och skalbar drift. Genom att använda BNG-lösningar kan provisioneringen både förenklas, automatiseras och centraliseras. Detta sker genom att access-delen av nätet konfigureras statiskt och därefter utförs alla tjänsteändringar centralt i BNG:n, utan att man behöver genomföra lokal omkonfigurering i switcharna.                                                                                                                                                                                                                                                                                       

För att styra provisioneringen används RADIUS, ett standardiserat och beprövat protokoll för att hantera autentisering, auktorisering och accounting (AAA) centralt. För att automatisera hela processen krävs en integration med ett BSS/OSS-system, exempelvis COS Business Engine.

Dessa är de huvudsakliga fördelarna med RADIUS och BNG-provisionering:

  • Minskad komplexitet – Enklare och kostnadseffektivare access-switchar kan användas
  • Bättre driftsäkerhet och enklare felsökning – Access-delen av nätet är statisk och problem kan identifieras snabbare.
  • Högre säkerhet och bättre policyhantering – RADIUS hanterar autentisering, auktorisering och accounting (AAA) centralt. BNG möjliggör även QoS (Quality of Service) och policybaserad trafikstyrning.
  • Skalbarhet och framtidssäkring – Lösningen fungerar lika bra i små nät som i stora.
  • Flexibel tjänsteleverans och integration – Ändringar kan genomföras utan manuell hantering.
  • Free Seating – Enklare inkoppling av kundutrustning och mindre supportsamtal, då porten som används för kundens utrustning inte behöver vara statisk satt. Ett praktiskt exempel är att kundens IP-telefoni fungerar oavsett vilken av portarna utrustningen kopplas in på.

COS Systems – den smartaste vägen till modernisering

COS Systems har lång erfarenhet av automatiserad provisionering. Vår mjukvara hanterar provisionering av Active Ethernet-nät och vi har partnerskap med alla ledande hårdvaruleverantörer för PON-provisionering. Vi har följt utvecklingen av RADIUS och BNG noga och utvecklat en lösning tillsammans med ledande tillverkare – byggd på branschstandarder och den senaste tekniken.

Vi erbjuder dock betydligt mer än bara provisionering. Med vårt BSS/OSS-system får du en helhetslösning från A till Ö för att hantera och automatisera driften av öppna stadsnät. Vår plattform hanterar allt från intresseanmälningar och kundportal till flexibel administration av tjänsteleverantörer, tjänster och priser i olika delar av nätet eller fastigheter. Dessutom ingår inbyggd ärendehantering, hantering av nyinstallationer av fiber samt automatiserad generering av fakturaunderlag, vilket effektiviserar hela processen.

Med COS Business Engine tillsammans med BNG och RADIUS får du:

  • Kostnadseffektiv lösning – Minskade driftkostnader utan att behöva byta ut hela infrastrukturen
  • Hög driftsäkerhet och skalbarhet – En lösning som växer med ditt nät
  • Standardiserad och framtidssäker teknik – Öppna standarder och stöd för ledande tillverkare.

Mer från COS Systems

I nästa artikel går vi djupare in på hur COS Systems lösning för RADIUS och BNG-provisionering fungerar och hur den kan hjälpa dig att effektivisera driften av ditt nät. 

Läs mer om våra lösningar och hitta alla delar i vår artikel serie här!

Kontakta oss för ett samtal om hur COS kan stödja din verksamhet!
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Effektivare BNG- och RADIUS-provisionering med COS Systems

I vår förra artikel, som du kan läsa här, diskuterade vi hur Active Ethernet-nät kan moderniseras med BNG (Broadband Network Gateway) och RADIUS-provisionering, vilket förenklar driften och ökar skalbarheten. Men alla implementationer av BNG och RADIUS är inte lika – och här sticker COS Systems ut. Vår lösning är byggd för att ge högre driftsäkerhet, enklare hantering och bättre kontroll, samtidigt som den är flexibel nog att passa olika nätverksmodeller.

Vad gör COS Systems lösning unik?

COS Systems har utvecklat en flexibel och automatiserad RADIUS-integration för att styra BNG:er som eliminerar många av de utmaningar som tidigare implementationer haft. Här är några av de viktigaste styrkorna:

  • Enklare konfigurering och hantering – Vår lösning kräver minimalt med manuell konfiguration, vilket gör det snabbt och enkelt att driftsätta och underhålla nätet. 
  • All data på ett ställe – Provisioneringsparametrar och kundinformation hanteras centralt i COS Business Engine istället för att vara utspridda i olika system. Det innebär att du inte behöver logga in direkt i RADIUS-databasen för att se och hantera provisioneringsattribut.
  • Robust backup och återställning – Eftersom all data lagras i COS-plattformen finns det alltid en uppdaterad kopia av nätets provisioneringsinformation. Skulle något hända kan systemet enkelt synkroniseras om och återställas! Eftersom även COS Business Engine backas upp, innebär det flera lager av säkerhet. 
  • Övervakning – Vår lösning övervakar inte bara själva RADIUS utan även underliggande databas, vilket ger både bättre överblick och insyn för operatörens personal.
  • Smidig migrering från äldre lösningar – Om du redan har information om var kunder är anslutna (t.ex. switchportar), kan vi bygga upp en RADIUS-databas för en enklare övergång till BNG-provisionering.

Stöd för olika modeller av BNG-provisionering

Vår lösning är flexibel och stödjer flera etablerade modeller för BNG-provisionering. Dessa inkluderar:

  • Centraliserad BNG – En BNG som hanterar all trafik och provisionering från en central punkt.
  • Distribuerad BNG – Flera BNG-enheter som delar på last och skapar redundans.
  • Virtuell BNG (vBNG) – Programvarubaserad BNG som kan köras virtuellt eller på egen hårdvara. Ett exempel är lösningarna från vår partner netElastic.

Tekniska förbättringar i vår implementation

Vi har även gjort viktiga tekniska förbättringar jämfört med äldre implementationer av BNG och RADIUS:

  • Stöd för provisionering via RADIUS där en kombination av både användare, grupper och användarprofiler kan användas.
  • Färdiga integrationer för MariaDB/MySQL och PostgreSQL.
  • Stöd för både moderna WireGuard- och traditionella IPSec baserade VPN
  • Hantering av RADIUS attribut, operatörer och värden direkt i COS Business Engines webinterface.
  • Stöd för olika VLAN-scheman inklusive de där pseudo-wires används. 
  • Stöd för omsynkronisering av RADIUS data om något katastrofalt händer.
  • Lösningen följer helt FreeRADIUS standardschema, vilket gör uppdateringar av FreeRADIUS både enklare och mindre riskfyllt.

Sammanfattning – En smidig, robust och framtidssäker lösning

Med vår implementation av BNG och RADIUS får du en driftsäker och flexibel lösning som gör det enklare att hantera ditt nät. Vår centrala hantering, automatiserade provisionering och övervakning ger operatörer och nätägare bättre kontroll och minskade driftkostnader. Vi på COS är beredda att kostnadseffektivt hjälpa er med övergången till BNG-provisionering.

Mer från COS Systems

I nästa artikel går vi djupare in på vad man skall tänka på när man designar sin RADIUS-lösning. 

Läs mer om våra lösningar och hitta alla delar i vår artikelserie här!

Kontakta oss för ett samtal om hur COS kan stödja din verksamhet
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