Your customer’s journey usually starts with an address search on your marketplace to see which services are available at their location. Until now, every spelling mistake could lead to incorrect or no results at all! Our recently added Fuzzy Search functionality helps correct spelling mistakes, and even if only fragments of an address are entered into the search field, the correct address will be located and displayed. Fuzzy Search automatically corrects minor inaccuracies, which leads to more successful searches and a seamless ordering process for your subscribers. This small but significant update means smoother transactions for your customers and fewer support requests for you. 

As you have surely noticed, the interest in Open Access Networks is growing by the day, but there is still some confusion about what it really is. Therefore, we have teamed up with our friends at Connected America to arrange a pre-conference day focusing exclusively on Open Access. The program starts at lunch and ends with an Open (Access) Bar close to the venue.

                                     

12 pm – 1 pm | Lunch

1 pm – 1:50 pm |Keynote 

Understanding the Increasing Popularity of Open Access and key business model considerations for success – Insights from Mikael Philipsson, CEO, COS Systems 

The future of fiber is a digital society with Everyone and Everything relying on digital infrastructure. Paired with the current trends of consolidation, more expensive build costs and a race to invest in fiber roll out – all roads lead to shared infrastructure and open access. Mikael Philipsson, former CTO and CEO at one of the largest Open Access networks globally, IP Only (now Global Connect), led this journey on a national scale in Sweden, which has a fiber penetration of 98% today. He shares his insights on why Open Access is the right choice and how to structure the business case to make Open Access a success.

2 pm – 2:50 pm | Panel Discussion I

Three Layers of an Open Access Network: A Thorough Look at Roles and Responsibilities

Moderator: Keith Ponton, ARCADIS, Senior Practice Lead
Panelists:

Gregg Shepperd, Senior Engagement Leader at Fujitsu Network Communications

Beni Blell, Vice President, Head of Sales and Marketing, Hexatronic 

Gabe Gomez, VP Customer Experience, Syringa Networks

Pankaj Gulati, Head of Products and Platforms, Ubiquity 

The key characteristics of an Open Access Network are the separation of the network infrastructure, the neutral operations of the network, and the independent service providers selling their services to subscribers. This panel will explain these different roles and show that you can run an efficient fiber network by working with specialized partners without doing everything yourself.

3 pm – 3:50 pm | Panel Discussion II 

Exploring the Advantages of Open Access Networks for Internet Service Providers and Their Operations Support Requirements 

Moderator: Jon Zannos, Partner at Digital Ubiquity Capital
Panelists: 

Phil Roberts, Chief Executive Officer at Valo Networks

Brian Hollister, CEO and Co-Founder at Bonfire Infrastructure Group

Dan Johnson,   Product Manager at Connect Fast

Aaron Hildreth, Founder, Intellipop Internet Services 

On an Open Access Network, all parties rely on each other for success. Internet Service Providers often have financial or workforce constraints limiting their ability to build fiber at a large scale. On an Open Access network, their Capex investment is minimal, and they can focus on providing high-quality services and support to their subscribers. But to be able to do this, they need a strong operator partner offering tools to efficiently sell, deliver, and troubleshoot on the shared network.  

4 pm- 4:50 pm | Panel Discussion III

Navigating the Choice of Tech Stack for Open-Access Networks: Key Considerations for Success.

Moderator: Isak Finér, CRO, COS Systems 
Panelists: 

Robin Harder, Woven Product Lead at Arcadis

Sean Dundon, Director – Partner and Channel Development at VETRO FiberMap

(Panelist 3)

Despite the digital nature of fiber networks, a lot of legacy systems, technology, and manual processes are still in use. The Open Access model of sharing one infrastructure creates a whole different set of requirements and challenges that legacy technology can not solve. This panel explores the benefits of a “digital first” approach and how important integrations and automated workflows are becoming – especially in Open Access Networks.

5 pm- 6:00 pm | After-Panel Drinks and Socializing

Grab a beer and take the opportunity to grow your network of Open Access experts. Courtesy of the Open Access Day sponsors.

7 pm – 10 pm | Open (Access) Bar 

COS Systems and all other Elite Sponsors are inviting you to continue the fun and discussions at Bar Louie,  360 W Las Colinas Blvd #100, Irving, Texas 75039

Find Out More Join the Conference Register for the Open Access Bar
Investing in FTTH Infrastructure whitepaper

Investing in fiber infrastructure has gained popularity among investors, resulting in many closed deals in recent years. The trend shows that there will be even more investments next year, especially in renewable energy and digital infrastructure areas.

The whitepaper presents three critical considerations for a successful fiber infrastructure investment:

– Securing Demand
– Controlling Costs
– Adapting Advanced Software Solutions

Read our whitepaper and reach out to learn more!

Network Trouble Shooting COS Business Engine

File Attachments to Tickets

 

Getting a comprehensive overview of your network and fast is essential for network operators. Our new tree view displays the statuses of different network elements in the system and helps network operators visualize, locate, and troubleshoot any issues in their network quicker and more efficiently.

Our Provisioning Dashboard shows you the total count of ONTs (Optical Network Terminal) in your network and whether they are online or offline. From there, you can easily access the tree view that opens when you click on the network element widget:

COS Systems Network Monitoring

The nodes displayed in the tree are Technical Area, OLT, and port and you can see the count of how many ONTs there are on each level. 

You also see if these ONTs are online or offline – information we gather from our many hardware vendor integrations.

COS Systems Network Monitoring

You can click on the different nodes in the tree to get to the corresponding entity. By using this feature, a network operator can easily see if there is a problem on a specific OLT or port.

 

Åsa Broman COS Customer Success Director
Åsa Broman, COS  Customer Success Director
Tell us a little bit about yourself – who are you, and what is your background?

Hi, I am Åsa Broman. As you may guess from the strange letter in my name, I am Swedish, but  I currently live with my family in Palo Alto, California. I lived and worked in the Bay Area about 10 years ago as well, and the US feels like a second home, so it feels great to be back! For almost 25 years, I have worked in telcos and other infrastructure-related companies in a wide range of roles. The common denominator for those roles has been to connect people and bridge the gaps where teams or companies have different perspectives or competences. And no matter what my title has been, I have always been close to the customer. 

What caught your interest in COS Systems?

I was part of the big broadband and fiber rollout in Sweden, where the majority of the citizens got fiber access 10-20 years ago. Those investments have been crucial to reaching equal Internet access for everyone, including the possibility to take part in the digital transformation in all aspects of society. COS delivers a unique tool that can make this infrastructure improvement happen a lot faster and providing a better customer experience. With the current explosion of fiber rollouts in the US, I couldn’t resist joining the ride.

What are your goals for the coming months?

Full speed ahead – I am getting to know our customers through a number of implementation projects that we are running, and at the same time, getting familiar with the product and its (many) features. I am also looking forward to meeting my colleagues. We are spread out on three continents to support our customers in the best possible way. 

Why should people contact you and press the “connect with Åsa” button?

Don’t hesitate to connect with me if you are interested in broadband rollout or for any other reason connected to the experience I have from different fields.

Tell us a fun fact about yourself.
I love traveling. Many years ago, before I started a family, I went on several backpacking trips on a shoestring around the world. During those travels, I experienced many odd and memorable situations. On our honeymoon, we were backpacking in India and went on a camel safari in the desert. The starry sky was supposed to be amazing and super romantic. This particular night, it got overcast and ended up pouring for the first time in four years. Traveling is a lot like life in general – unexpected things happen that totally can change the path you anticipated from the beginning. This actually makes both living, and traveling, an exciting adventure. 

screencapture-be-2390-admin-cossystems-se-Dashboard-View

screencapture-be-2390-admin-cossystems-se-Dashboard-View

#25 The last “door” in our Chrismas Calendar is a real treat! We are thrilled to announce the launch of our brand-new Admin Interface, a powerful enhancement designed to elevate your experience in managing and controlling Business Engine. With streamlined navigation, simplified workflows, and a clean design, your experience is now smoother than ever.

This new Admin Interface will empower you to manage Business Engine with greater efficiency, control, and confidence. Your feedback is invaluable to us, so please feel free to share your thoughts and suggestions as you explore the new look.

Thank you for following the COS Christmas Calendar! We hope you enjoyed it!

Follow the COS Christmas Calendar 2023 here to learn about new features, colleagues, win prizes and more!

Tell us a little bit about yourself – who are you, and what is your background?

Hi! I’m Marcus Kitchens. I started my career as a GIS Analyst for a Houston, TX based firm after graduating college and interning @ Esri. After working in Houston for two years, I joined NISC as a MapWise Support Specialist. At NISC, I helped their members solve any mapping questions/concerns that they had. While @ NISC, I focused on the Telecom side of things. I spent three years @ NISC before I had the opportunity to work for Esri as an Account Manager for Local Government out of the St. Louis Regional Office. In this role @ Esri, I helped cities/counties (under 50k in population) in Arkansas, Kansas, Nebraska, Iowa, Missouri, and Kentucky modernize their ArcGIS platform. I worked in this role @ Esri for (almost) 5 years before joining COS Systems as a Senior Sales Executive. I’m ecstatic to be a part of this great team @ COS Systems and can’t wait to see what the future holds.

What caught your interest in COS Systems?

COS’ end-to-end-automation approach is what ‘caught my interest.’ I’m a big fan of automation when it comes to helping people with their work. The GREAT team spirit and the dedication to customers at COS Systems piqued my curiosity, too. I love working with a fun team dedicated to helping their customers. So – COS Systems was a no-brainer. The chance of participating in Fika may have played a role, too 😉 

What are your goals for the coming months?

To learn as much as possible about how our software works and how our software can help deliver services to the community! Also, I look forward to meeting my COS Systems colleagues and getting to know them.

Why should people contact you and press the “connect with Marcus” button?

We want to connect as many people as possible to fast and reliable internet. However, building, running, and operating fiber networks that can offer just that is extremely complex, and we have made it our goal to make it as automated, effective, and viable as possible. As part of the Sales Team, I would love to have a conversation about how COS Systems can make your job easier. No matter if you are a traditional operator who wants to offer your subscribers a better customer experience or if you own an Open Access Wholesale Network and want to increase take-rates and extend the number of services on your network – we can help automate your processes from beginning to end; from broadband survey and demand aggregation to zero-touch provisioning and automated, (wholesale) billing.

Tell us fun facts about yourself.

I can play the piano! I have 2 long-haired dachshunds that are a bundle of cuteness, but both of them keep me busy with their shenanigans. I LOVE riding bikes whether it’s mountain biking, gravel biking, road biking, or even an exercise bike! I love it all when it comes to biking. One of my dreams is to follow the Tour de France in person. I’ve been watching it on TV for 20+ years with my dad. I would love to see it in real life one day.

COS Systems, SNG, and Valo Publish Joint White Paper on Options to Bridge Broadband Gaps 

 

November 9th, 2023, Umeå Sweden — Strategic Networks Group (SNG), Valo, and COS Systems today announced that they have published a white paper exploring the challenges that bridging broadband gaps in unserved and underserved areas entails, as well as presenting possible approaches to address them.

This whitepaper explores the challenges faced by localities (communities, regions, etc.) and presents four potential options to address their broadband gaps: do nothing, subsidize an ISP, become an ISP, or develop a digital infrastructure public-private partnership.

After thorough evaluation, the digital infrastructure public-private partnership (PPP) approach emerges as the most recommended solution because it leverages the strengths of both public and private sectors to ensure affordable broadband access is available to all.

The release of the white paper “Leaving No One Behind in an Increasingly Digital World–Options for Unserved and Underserved Areas to Bridge Broadband Gaps” is the outcome of a long partnership between SNG, COS, and Valo to enable stewardship of localities’ digital future that is sustainable, inclusive, and cost-effective.

Ensuring that no one in your locality is left behind in an increasingly digital world means that everybody can access reliable and affordable high-speed internet. This broadband connectivity has become an essential infrastructure for localities. However, there are still areas where broadband services are non-existent (unserved) or inadequate (underserved).

This joint whitepaper compares the various options available to localities seeking to bridge their broadband gaps and ensure equitable access to digital opportunities. Recognizing that a one-size-fits-all solution does not exist, the paper analyzes the advantages and drawbacks of each proposed option to help decision-makers make better-informed choices about their locality’s digital future.

“We are delighted to jointly announce this white paper highlighting different options to solve broadband gaps,” said Mikael Curri, founder and President of SNG. “We will continue to work with localities and the private sector to build a sustainable broadband and digital inclusion ecosystem.”

About Strategic Networks Group

If you want to learn more about digital infrastructure, public-private partnerships, digital inclusion, and how to get started, reach out to us at www.sngroup.com

About Valo

For more information on what it takes to set up, operate, or commercialize digital infrastructure, don’t hesitate to reach out to us at www.valonetworks.com

About COS Systems

COS Systems delivers cloud-hosted software to plan, build, and manage broadband networks globally. COS Business Engine is a proven network management solution (BSS/OSS) supporting traditional ISPs and Open Access networks.

Object Birth Certificate

When a new service location has been installed, and the ONT is activated for the first time, the installer should test and document the new fiber connection’s quality. With the new Object Birth Certificate functionality in COS Business Engine, this task is automated, thereby saving manual work and eliminating the risk of human error.

The system saves relevant information automatically as part of the installation work order process, and the stored data can later be used for comparison if there is a problem with a service location.

Diagnostic Data from ONT Saved During Installation 

When the ONT is connected to the service location in the COS Business Engine installation workflow, diagnostics information for the installed ONT is automatically retrieved and stored. This is done through the COS Zero Touch Provisioning integration with the hardware vendor EMS (Element Management System). The diagnostics information includes

  • OLT/ONT status
  • light levels
  • active alarms and more

Screenshot showing the COS installer portal and the step where the ONT is documented as installed at that specific address by scanning the ONT QR-code

(Screenshot showing the COS installer portal and the step where the ONT is documented as installed at that specific address by scanning the ONT QR-code?)

Speed Test Step to Verify and Document Upload and Download Speeds

If there is a service order waiting, the service will be automatically activated by COS Business Engine as soon as the ONT has been installed and turned on. Now the installer can run a speed test as a mandatory step in the work order process. It can be run against the ONT or any wifi gateway installed as part of the installation process. Speed test results are also saved within COS Business Engine.

Screenshot showing the COS installer portal and the step where the installer is required to run a speedtest once the installation has been completed and the service has been automatically provisioned by COS Business Engine.

Screenshot showing the COS installer portal and the step where the installer is required to run a speedtest once the installation has been completed and the service has been automatically provisioned by COS Business Engine.

Benefits – Improved Operation and Support Capabilities

The benefit of storing the performance data in the system is likely obvious. If there are problems with the service location, it’s easy for the person troubleshooting to go back and compare current values to the original values from when the ONT was initially installed and the service first activated. 

Moreover, when a support ticket is created, a diagnostics snapshot is automatically retrieved and stored, including a link to the support ticket. This gives the support representative a unique edge in troubleshooting as they can review what the status was at the time the ticket was created and the customer experienced the problems. Perhaps to ONT was down due to a power issue, but is up and running again when the support rep is working on the ticket. 

All stored diagnostics and speed tests for the service location are listed on the Object page.

Screenshot showing the COS Admin Interface, where the saved ONT diagnostic data is stored and time stamped under the “Historical Technical Information” list. The table below lists saved speed test results.

 

It is also possible to manually store diagnostics snapshots at any time from the admin interface and give them a descriptive name. 

Screenshot showing the COS Admin Interface and the “Technical Info” page on a specific Object – service location, where the live data from the ONT is displayed.

 

Summary

Being able to see and compare historical diagnostics and speed tests is a great tool when troubleshooting and finding out if the problem was pre-existing or new or if the issue has already been resolved at the time of troubleshooting. As COS Systems documents this history automatically, you save time and eliminate the risk of human error such as with staff forgetting to document properly. Moreover,  this functionality reduces the need for training of new staff and the time it takes for new staff to be up and running.

 

Book a consultation with one of our experts to learn more