COS Business Engine
Managing offerings together with your providers
In an Open Access scenario you will work hand in hand with your providers to win as many customers and sell as many services as possible. You do this by creating Service Types that the providers will build their offerings on and publish on the marketplace. The service types can be of any category, for example Internet services, and dictates the base parameters, such as speed and SLA, and the wholesale fee the provider would pay when selling it to an end customer. You can read more about Open Access here. The service provider will build their retail service offering on that foundation and publish it to the end customer on the network Marketplace with their terms and conditions, price, etc. Within Business Engine, the same way as with COS Service Zones, the network can be separated into subnetworks in many different ways, enabling the Service Types and whole sales fees, as well as the retail offerings to be differentiated even down to an address level. This is useful for example if there are a subset of the market where the prices for service should be subsidized, in high competition areas, areas with higher construction costs, or within specific MDU complexes based on agreement with property owners.
Of course, all this differentiation is also possible if you operate your own single provider network
An easy way in for your service providers
COS Business Engine contains great functionality that helps service providers market themselves and then sign on their new customers via the Network Marketplace. By working in their User interface they can manage their offerings, their customers, troubleshoot their services’ performance and much more. Still, larger providers, or in the case of an entirely wholesale based network where there is no common network Marketplace, the providers might want to rather work with their own systems and websites. This can be achieved with the service provider API. By building integrations to it, the service providers can manage their customers on your Open Access network as if it was their own. For example they can link the address data base and service offerings between COS Business Engine, their CRM and billing platform and sell services on their website that are instantly and automatically provisioned on the network, of course only for eligeble addresses.
Keeping track of all the moving parts
COS Business Engine is intended to be a fundamental operating application for multi provider networks – automating all processes relating to the services provided. Not automating these functionalities brings you a lot of headache as even minor miscues easily could snowball into major issues. But COS Business Engine helps you keep track of every service and every single subscriber, and every single transaction.
