#3 Is our new text messaging function. Aside from sending emails to your customers, you can now use text messages to communicate with them. Customers receive messages of your choice as text messages if they have consented to receive that type of communication and if you have defined a template. For example, you can quickly inform them about upcoming disruptions or a successful installation.
#1 is a really cool feature update! We have significantly extended the Area functionality in Business Engine. When expanding your network, you can use the demand aggregation features to allow potential subscribers to take surveys or pre-signup, making sure you build where you have committed subscribers. The Areas’s, often called “Fiberhoods” or “Service Zones”, status determines what the potential subscriber will be presented with when they search for their address in the Marketplace, and you can now define these yourself! Perhaps your fiberhoods go through the statuses show interest, signup, installation, connected? This update makes it even easier to tailor service offerings and promotions to these unique areas, even after build-out. As a bonus, we have made it possible for you to choose your own colors to indicate the status of the areas on the admin maps, and creating them is even easier with improved import and editing functionality.
Enterprise services are integral to any fiber operator’s business to utilize the network and support customer segments that require more advanced and customized services. Typical customer segments include large Enterprises, property owners, other operators/ISPs, mobile operators, cloud providers, etc. Services to these customer segments include
COS Business Engine helps your sales department keep track of every enterprise deal and where it is delivered in the network so that you always have the correct information for support, maintenance, and invoicing.
Optimize the ticketing process by using one process where you can manage all your customers and differentiate depending on customer type and SLA.
Our latest update in COS Business Engine makes it easier to track the progress in your network. How large is the demand for buildout in a specific area? Compare different areas in our new area page, both as a sortable list and in a map where areas can be shown color coded depending on their current phase or with a gradient indicating their take rate. Show the distribution of individual surveys or signups within an area. Is demand heavier in the northern part than in the southern? Just split the area in half and start connecting the northern part while you continue to gather interest in the southern part.
Areas can be added as a layer in all maps, your imagination the only limit.
In COS Business Engine there are tons of filtering options and you can build your own queries to filter out exactly the data that is of most interest to you.
The updated function makes the daily work on our platform easier and allows you to effortlessly
Many of our customers are already using the integrated online marketplace, enabling their subscribers to choose what they want when they want and no matter where they are – 24/7! Our updated and improved version of the platform allows for even more customization and makes it easier for you to
COS Systems delivers a cloud-based platform built for broadband operators, automating operations from demand generation through provisioning, billing, and field service. Operators run COS Business Engine for retail ISP operations or COS Wholesale Engine for multi-provider Open Access networks, with COS FSM and COS Prospector extending the platform for field service management and door-to-door sales.
