Fiber network operators running IQGeo Network Manager Telecom as their OSP platform can now connect it directly to COS Business Engine. The integration links physical network records to commercial BSS/OSS workflows, with a defined source of truth on each side and no manual data reconciliation between them.

How the Integration Works

The two platforms connect through IQGeo’s Address feature layer, using the IQGeo Address feature ID as the shared key identifier across both systems.

Address import from IQGeo into COS Business Engine

Addresses are pulled from IQGeo and mapped into COS Business Engine. IQGeo is the source of truth. No manual re-entry, no divergence between the GIS record and the BSS address base.

Service location data written back to IQGeo

When a subscriber is activated or a service status changes in COS Business Engine, the relevant attributes are written back to the Address feature layer in IQGeo. Operators get a live commercial view of each address — who is connected, which service is active — directly inside the GIS.

Automatic circuit association

Where a circuit exists in IQGeo linked to an address, its ID and name are automatically mapped to the corresponding Circuit property in COS Business Engine. This removes the manual reconciliation work that typically falls on operations teams managing OSP records and service orders in separate systems.

Bidirectional attribute exchange

Additional properties on the IQGeo Address feature layer can be retrieved by COS Business Engine. Operators surface relevant OSP data within commercial workflows without duplicating records across systems.

Why This Matters

The disconnect between GIS/OSP data and BSS order management is a persistent source of operational error in fiber network operations. When the address record, the circuit record, and the service record live in separate systems with no automated linkage, mistakes compound: provisioning on incorrect addresses, stale service status in field tools, and manual reconciliation during audits.

This integration resolves the structural cause. IQGeo holds the network: physical plant, circuit topology, and address geography. COS Business Engine holds the commercial lifecycle: subscriber sign-up, provisioning, billing, and service management. Both systems stay coherent without either being replaced or subordinated.

For open access and wholesale operators, address accuracy is foundational. Multi-ISP operations depend on clean, unambiguous address records to route orders, provisioning commands, and billing correctly across service providers. A GIS-authoritative address layer connected directly to the BSS eliminates that risk at the source.

Frequently Asked Questions

What is the COS Business Engine and IQGeo integration? It is a native bidirectional integration between COS Business Engine and IQGeo Network Manager Telecom. It links the IQGeo Address feature layer to the COS Business Engine address base, keeping OSP and BSS records coherent without manual data entry.

Which IQGeo product does this integrate with? The integration is built specifically for IQGeo Network Manager Telecom. It uses IQGeo’s Address feature layer as the shared data layer between the two platforms.

Does this require replacing either system? No. COS Business Engine and IQGeo each retain their authoritative role. IQGeo holds the network and physical plant records. COS Business Engine holds the commercial subscriber lifecycle. The integration keeps both in sync.

How are circuits handled? Where a circuit in IQGeo is linked to an address, its ID and name are automatically mapped to the corresponding Circuit property in COS Business Engine. Manual reconciliation between OSP records and service orders is not required.

Is this integration relevant for open access operators? Yes. Multi-ISP environments require clean, unambiguous address records to route orders, provisioning, and billing correctly across service providers. A GIS-authoritative address source connected directly to the BSS reduces that risk at the source.

Where can I learn more about COS Business Engine integrations? See the full integrations overview or contact us to discuss your OSP stack.

If you are using Calix hardware in your network, together with Calix Cloud solutions, COS Business Engine can automatically update subscribers and order information in Calix Cloud. We are currently delivering our automated solution for Calix Cloud to one of our customers. With this integration, the ISP does not need to enter any subscriber information in Calix Cloud manually. Subscriber records, mapping of hardware to service locations, and which services are ordered are automatically updated from the Business Engine. This saves time and effort and ensures accurate and up-to-date information, enhancing operational efficiency and subscriber experience.

Calix Cloud offers a powerful tool for visibility of the subscriber experience, support, upsell, and marketing. For example, if a subscriber contacts their ISP due to a problem with their network, the ISP has full access to all Calix cloud-stored data. As an Elite Partner to Calix, we can help you harness this power to deliver more value to your business and provide an even better subscriber experience!

Read more about Calix Cloud here.

Your customer’s journey usually starts with an address search on your marketplace to see which services are available at their location. Until now, every spelling mistake could lead to incorrect or no results at all! Our recently added Fuzzy Search functionality helps correct spelling mistakes, and even if only fragments of an address are entered into the search field, the correct address will be located and displayed. Fuzzy Search automatically corrects minor inaccuracies, which leads to more successful searches and a seamless ordering process for your subscribers. This small but significant update means smoother transactions for your customers and fewer support requests for you. 

Network Trouble Shooting COS Business Engine

File Attachments to Tickets

 

Network operators need to get a comprehensive overview of their network quickly. Our new tree view displays the statuses of different network elements in the system. It helps network operators visualize, locate, and troubleshoot any issues in their network quicker and more efficiently.

Our Provisioning Dashboard shows you the total count of ONTs (Optical Network Terminal) in your network and whether they are online or offline. From there, you can easily access the tree view that opens when you click on the network element widget:

COS Systems Network Monitoring

The tree’s nodes are Technical Area, OLT, and port. The number of ONTs on each level is visible

You also see if these ONTs are online or offline- information we gather from our many hardware vendor integrations, and that is displayed and easily available in the tree view.

 

COS Systems Network Monitoring

You can click on the different nodes in the tree to get to the corresponding entity. By using this feature, a network operator can easily see if there is a problem on a specific OLT or port.

 

Whether you are operating an Open Access Network or an Internet Service Provider offering external services, billing the providers using your network infrastructure and keeping track of fees and payments might seem daunting. It doesn’t have to be! 

Our Stripe integration in Business Engine has been extended to support Stripe Connect, which is specifically designed for payments on platforms and marketplaces.

Every time a subscriber uses their preferred payment method to pay their service fee to a service provider on your network, the money is automatically transferred to the Operator’s or ISP’s Stripe account. From there, the payment, minus the fee you charge the providers on your network, is deposited into the provider’s Stripe account – all happening in the background without the subscribers even thinking about the platform’s existence.

This makes billing easier for everybody!

Learn more about the COS Subsriber Marketplace here.

 

Support for Calix Cloud Solutions

Support for Calix Cloud Solutions

#22 If you are using Calix hardware in your network together with Calix Cloud solutions, Business Engine can automatically update Subscriber and order information in Calix Cloud. For example, if a subscriber contacts their ISP due to a problem with their network, the ISP has access to all Calix cloud-stored data. As an Elite Partner to Calix, we can help deliver more value to your business and an even better subscriber experience!