#6 COS Christmas Calendar — New Operations API
#6 We have several great, native integrations fostered by deep industry relationships with key partners in place, and #6 is the new API (Application Programming Interface) that we have added to our Partner API suite.
Often, a Network Operations Center – a NOC- runs and monitors a fiber network. Our integration synchronizes information between the NOC, Business Engine , and the subscriber.
It allows the NOC to push information about network disruptions into Business Engine and connect affected customers (their addresses) to this disruption.
In practice, this means that a customer experiencing trouble with their connection (because they’re affected by the disruption but don’t know it) will either go online to report the error or call their Service Provider to do so.
The start page displays information about the disruption if they go to the online marketplace to create a ticket (upgrade services or update their payment info or address)
If they choose to call their Service Provider (SP) instead, the SP sees the same information when they view the customer on the admin interface in Business Engine.
