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Calix Cloud Integration Delivered

If you are using Calix hardware in your network, together with Calix Cloud solutions, COS Business Engine can automatically update subscribers and order information in Calix Cloud. We are currently delivering our automated solution for Calix Cloud to one of our customers. With this integration, the ISP does not need to enter any subscriber information in Calix Cloud manually. Subscriber records, mapping of hardware to service locations, and which services are ordered are automatically updated from the Business Engine. This saves time and effort and ensures accurate and up-to-date information, enhancing operational efficiency and subscriber experience.

Calix Cloud offers a powerful tool for visibility of the subscriber experience, support, upsell, and marketing. For example, if a subscriber contacts their ISP due to a problem with their network, the ISP has full access to all Calix cloud-stored data. As an Elite Partner to Calix, we can help you harness this power to deliver more value to your business and provide an even better subscriber experience!

Read more about Calix Cloud here.

Reach out if you want to learn more or if you want to see it live!
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Super Search – Your New Go-To Tool for a Streamlined, Efficient Workflow

 

We are thrilled to present Super Search, our newly revamped search feature designed to make finding anything in the system easier than ever! 

Here’s what makes Super Search exceptional:

Enhanced Precision: Quickly locate Service Locations, Orders, Customers, or Tickets with unparalleled accuracy.

Typo Tolerance: No more retyping due to pesky typos—Super Search understands and adjusts!

Intuitive Associations: Search for a customer’s name and easily access that customer’s orders and more.

See for Yourself

Say goodbye to tedious searches and hello to Super Search, your new go-to tool for a streamlined, efficient workflow!

Reach out if you want to learn more or if you want to see it live!
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Passwordless Authentication – improve user experience and security

passwordless authentication

 

 

We’re simplifying access to the marketplace by introducing passwordless authentication. When activated, your customers can create an account or log in to an existing account by simply entering their email address and following the link they received in an email from Business Engine. The link takes them back to the marketplace where they left off, and they are automatically logged in. Eliminating the need for passwords not only improves the user experience but also enhances the security associated with traditional passwords.

Reach out if you want to learn more or if you want to see it live!
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Fuzzy Search for Marketplace – A more efficient search tool!

Your customer’s journey usually starts with an address search on your marketplace to see which services are available at their location. Until now, every spelling mistake could lead to incorrect or no results at all! Our recently added Fuzzy Search functionality helps correct spelling mistakes, and even if only fragments of an address are entered into the search field, the correct address will be located and displayed. Fuzzy Search automatically corrects minor inaccuracies, which leads to more successful searches and a seamless ordering process for your subscribers. This small but significant update means smoother transactions for your customers and fewer support requests for you. 

Reach out if you want to learn more or if you want to see it live!
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Updated Network Troubleshooting Feature and Network Element Tree

Network Trouble Shooting COS Business Engine

File Attachments to Tickets

 

Network operators need to get a comprehensive overview of their network quickly. Our new tree view displays the statuses of different network elements in the system. It helps network operators visualize, locate, and troubleshoot any issues in their network quicker and more efficiently.

Our Provisioning Dashboard shows you the total count of ONTs (Optical Network Terminal) in your network and whether they are online or offline. From there, you can easily access the tree view that opens when you click on the network element widget:

COS Systems Network Monitoring

The tree’s nodes are Technical Area, OLT, and port. The number of ONTs on each level is visible. 

You also see if these ONTs are online or offline- information we gather from our many hardware vendor integrations, and that is displayed and easily available in the tree view.

 

COS Systems Network Monitoring

You can click on the different nodes in the tree to get to the corresponding entity. By using this feature, a network operator can easily see if there is a problem on a specific OLT or port.

Reach out if you want to learn more or if you want to see it live!
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#24 COS Christmas Calendar — Merry Christmas from COS Systems

Merry Christmas from COS

#24 No matter where you are from, where you live and what language you speak, the COS Team wishes you and your loved ones peaceful holidays, Merry Christmas, and a Happy New Year! We can’t wait to see what 2024 holds and hope you will continue to follow our journey.

Watch the video here

 

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#23 COS Christmas Calendar — Webhooks

COS Webhoocks

COS Webhoocks

#23 We’re excited to unveil our latest feature: Webhooks capabilities, complementing our existing REST-based APIs. This new addition empowers your systems with real-time data and event-driven actions, enhancing responsiveness and integration efficiency.

With Webhooks, you can now receive instant updates and trigger actions in your applications as events occur, rather than relying on periodic polling. This leads to more efficient workflows and up-to-date data synchronization. Our Webhooks work seamlessly with our robust REST APIs, providing a comprehensive toolkit for advanced system integrations and automation.

Reach out if you want to learn more!
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#22 COS Christmas Calendar — Support for Calix Clowd Solutions

Support for Calix Cloud Solutions

Support for Calix Cloud Solutions

#22 If you are using Calix hardware in your network together with Calix Cloud solutions, Business Engine can automatically update Subscriber and order information in Calix Cloud. For example, if a subscriber contacts their ISP due to a problem with their network, the ISP has access to all Calix cloud-stored data. As an Elite Partner to Calix, we can help deliver more value to your business and an even better subscriber experience!

Reach out if you want to learn more!
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#21 COS Christmas Calendar — Added Multi-Vendor Support

Multi-Vendor Support DZS

Multi-Vendor Support DZS

#21 By now, you should know that we love building integrations that enrich our solution and help to grow and future-proof your business. An open mindset for new technologies and partnerships is in our DNA. Our system is built from the ground up for automation and multi-vendor support.

That is why DZS and Xtreme Access fit our platform so well. DZS Xtreme standards-compliant APIs and multi-vendor support not only simplify our integration but also enable a future-proof network.

Reach out if you want to learn more!
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#20 COS Christmas Calendar — COS Scheduling Engine

COS Scheduling Engine

COS Scheduling Engine

#20 We’re thrilled to introduce our latest innovation, the Scheduling Engine, a dynamic solution from COS designed to revolutionize the way field technicians manage their work orders, tasks, and schedules.

As your organization expands, handling a diverse team of technicians across various locations, each with their own schedules and skill sets, can become increasingly complex. Scheduling Engine simplifies this complexity. It’s equipped with advanced route optimization algorithms and features like automated customer self-scheduling, confirmations, and rescheduling options.

This new tool is tailored to streamline job scheduling and enhance efficiency, ensuring that your technicians are at the right place, at the right time, with the right tools. Experience the ease of optimized scheduling with Scheduling Engine!

Reach out if you want to learn more!
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