Disruption Notifications

Our Disruption Notifications feature has been in place for a long time, and in case of a known issue, such as maintenance work in the network, users get a disruption notification via the Marketplace, Customer Portal, and/or the Dashboard, depending on their role in the system (e.g., customer or admin).

Our latest update in COS Business Engine makes it easier to manage and communicate network outages. If a network element such as an OLT goes down, you can create a disruption for that OLT and publish it on the Subscriber Marketplace, either visible to all subscribers or only to those who are affected.

Using this function not only keeps your subscribers informed but also reduces the number of tickets created and the workload for your support staff.

If a subscriber calls in, the support staff immediately sees that they are affected by an ongoing disruption and can provide the customer with accurate information immediately.

If your NOC has monitors and automatically detects outages, our new Network Operations API can push that disruption into Business Engine.

This disruption is visible to all system users, and they can choose to approve or edit the disruption message and publish it on the marketplace.