Empower Your Customers

The customer portal in COS Business Engine is a user-friendly platform that puts control in the hands of customers, enabling them to manage their broadband services with ease. Here’s how it works:

1. Self-Service Account Management

Customers can update their profiles, view active subscriptions, access invoices, and make payments securely, reducing reliance on support teams.

2. Service Selection and Upgrades

Through the integrated Marketplace, customers can browse, compare, and upgrade broadband plans or add-on services with just a few clicks.

3. Real-Time Service Monitoring

The portal allows customers to monitor their service status, run speed tests, and review historical performance data for better transparency.

4. Troubleshooting and Support

Built-in diagnostic tools and guided troubleshooting help resolve common issues. If needed, customers can submit support tickets directly, speeding up issue resolution.

5. Notifications and Alerts

Customers receive real-time updates about billing, service changes, and maintenance schedules, ensuring they’re always informed.

6. Open Access Network Features

In Open Access Networks, customers can compare and switch between multiple service providers directly through the portal, offering flexibility and choice.

7. Secure and Mobile-Friendly

With robust security features and multi-device access, the portal is convenient and safe to use on desktops, tablets, and smartphones.