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COS and Lit Communities partner to expand broadband in Brownsville & Oldham County. COS Service Zones drives demand aggregation.

Brownsville, TX, has been on the list of the least connected US cities for the past few years. Oldham County is only a short drive from Kentucky’s largest city Louisville but does not have adequate access to broadband. Through a partnership with Lit Communities, COS Systems is part of the solution for both of these cities.

Lit Communities are helping municipalities build a plan for improved broadband access, as well as offering support in financing, constructing and operating networks. With the firm determination that it’s always feasible to find ways to deploy a future proof broadband infrastructure in every community, each project starts with an in-depth assessment of the unique conditions of the specific market. The result is a business case that outlines how a sustainable network can be built and operated.

Even though this kind of business case is incredibly complex to produce, it builds on getting answers to two questions that are simple to ask; What will it cost to build and operate the network, and what will the revenue be?

It is on the revenue side of the business case preparation that COS Service Zones comes into play. While the cost is calculated by producing network designs based on service locations to be connected and existing assets in the form of fiber, conduit, poles, etc. the revenue side is harder to estimate. It is determined by how many subscribers will sign up and what services they will buy. This is why Lit Communities are using COS Service Zones to perform what is known in the industry as Demand Aggregation.

Two recent projects where COS Service Zones have been launched are in Brownsville, TX and Oldham County, KY. Both of these projects are in the first phase of demand aggregation where residents and businesses are encouraged to go to their localized COS Service Zones sites to show their interest by taking a survey. In this survey they will be asked questions about their current service and provider, as well as indicating what service package they would be interested in and their likeliness to sign up. The survey also asks market specific questions to gather information valuable to building the plan for that community. After answering the short questionnaire, the respondents will also be asked to complete a speed test that will give them what download and upload speeds they are receiving from their current provider. The results will give a good picture of what speeds are available, where customers have access to high speeds already and which incumbent providers can provide proper broadband speeds. One particularly interesting question to answer is how many respondents actually reach the definition of broadband, which today is set at 25 Mbps download and 3Mbps upload – A definition most can agree is far too low with everything the internet is used for today.

By integrating to social media and allowing local residents to sign up as “Champions”, the COS Service Zones platform aims to build a grassroots word-of-mouth movement, where the local community will drive as many people as possible to show their interest. In most communities this works incredibly well, with hundreds and even thousands of survey responses in a just a few days. This is especially true in communities currently unserved or underserved, or where incumbent providers have used their monopoly position to keep the prices high and network upgrades to a minimum – unfortunately, something common in smaller cities and rural areas.

With access to this real-time data, captured from the same persons who would be the subscribers on the network, Lit Communities can accurately predict future take-rates and revenue. The data will also help to determine what service offerings and pricing would be optimal for ensuring high take-rates and network sustainability. With these results, it takes the guesswork out of play and creates an accurate business case for the municipality and investors.

Despite the value the survey produces, the major strengths of the comprehensive COS Service Zones platform are still to come into the play when the decision to move the project forward from planning to execution is taken. Now, knowing exactly where in the city demand is greatest and competition weakest, based on the survey responses, service zones –“fiberhoods”- can be created. These are neighborhoods that will have their own signup page where the number of households required to get on the construction list is highlighted. It is now up to the neighbors to come together and sign up. The best neighborhoods will be prioritized in the build-out, ensuring that the financials of the project are always intact, and that revenue can be optimized.

“With a dedication to close the digital divide for everyone, a vision we at COS share, Lit Communities’ ultimate goal is always to deploy a complete fiber based network to every home and business in the community and then operate it on a True Open Access model, allowing local as well as external service providers to offer services to the residents and business on their networks. It will offer local companies the opportunity to grow and an attractive assortment of services and providers to the subscribers. We hope and believe that this will become a reality in Brownsville and Oldham County, “says Isak Finer, CMO and VP North America at COS Systems.

About Lit Communities

Lit Communities is both a forward-thinking builder and operator of next-generation network infrastructure and a consultancy that guides communities across the country through the complicated process of deploying their own open application fiber optic utilities. Lit Communities believes that by separating the network infrastructure from the services provided on it, a more resilient and consumer-friendly environment is created. This approach makes otherwise prohibitively expensive networks feasible to build in communities of all sizes. Learn more at www.litcommunities.net

About COS Systems

COS SYSTEMS is a leading provider of software to plan, deploy and operate modern broadband networks that support services from one or more providers, using a powerful yet simple self-service interface. Specializing in True Open Access Networks, COS Systems takes customer needs and delivers innovative software solutions that streamline operations, accelerate revenue, and deliver more satisfied subscribers. Learn more about COS Systems at www.cossystems.com

For additional information, contact:

Isak Finer
CMO & VP North America
COS Systems
+1 (540) 988 3224
isak.finer@cossystems.com
www.cossystems.com

Broadband Communities Summit: Join Webinars & Workshops for High-Speed Broadband Insights

Broadband Communities Summit: Join Webinars & Workshops for High-Speed Broadband Insights
The Broadband Communities Summit is the leading event for community leaders, multifamily property owners and network builders and deployers interested in the building, managing, marketing and monetizing of high-speed broadband technologies and services.

Next week September 22-24th, 2020 COS Systems representatives will be participating in several different sessions that you don’t want to miss. Make sure to join the following:

Sep 22nd 2:35-2:45 pm CDT – Exhibit Hall Virtual Marketplace Presentation on COS Service Zones and the New Speedtest Release

Sep 24th 10-10:50 am CDTBuild Your Network as an Open and Automated Platform for Future Providers, Services and Revenue – Fast internet is just one of a multitude of services that can be delivered on your fiber infrastructure. By building your network from the start with the ability to virtually slice every fiber for specific services and for specific providers – while also being able to price those slices separately – it will be possible to deliver all the services of the future on one shared infrastructure. Yes, this introduces a whole new level of complexity. And, yes, automation is crucial. But it is already being done today, and we’ll show you how!

Sep 24th 11-11:50 am CDT – Workshop: Zero Touch Provisioning of True Open Access Networks  – COS Systems has been automating service provisioning on fiber networks in Europe since 2008. In this workshop you will get to experience how this works and meet the engineers who made it possible. COS Systems is now introducing this functionality in North America in partnership with Nokia and you will also learn about their end-to-end electronics platform and architecture strategies for automated networks open to multiple service providers.

If you are interested in reading up on how we can automate the provisioning of services you should check out page 76-78 in the march/april edition of the BCC Magazine. There is also a piece about it on the news section of our website. 

Make plans to visit us on the exhibit floor in the virtual Exhibit Hall! Use VIP Code: EXHVIP when registering; and receive a one-day exhibit only pass that gives you free access to the exhibit floor and sessions that day. If you wish to attend as a full Conference attendee, use VIP-code SpeakerVIP350 when registering to get a full conference pass for $350, thats $100 off.

 

COS Systems: Top 100 FTTH Company for 8th Consecutive Year

COS Systems: Top 100 FTTH Company for 8th Consecutive Year

Every year the leading fiber broadband publication Broadband Communities Magazine lists the Top 100 companies in the Fiber To The Home Industry in the United States. For the 8th year straight COS Systems earns a place on the list for its innovative software solutions allowing fiber builders to capture demand for fiber and operate True Open Access Networks with world-leading efficiency.

As the FTTH market continues to grow in the USA, COS System’s solutions are becoming increasingly important. Today, compared to eight years ago when COS first earned a position on the prestigious list, more types of entities are entering the fiber industry. While eight years ago mostly the incumbent carriers and some private ISPs were making efforts to deploy fiber networks, today many of the buildouts are driven by communities, utilities and coops.

The COS Service Zones platform, playing a vital role in any fiber deployment is used to survey communities about their need for better broadband as well as allowing the fiber builder to pre-sign up customers. By dividing the planned build-out area into smaller “fiberhoods” and letting them compete to reach signup take-rate targets, the fiber builder will know where demand is sufficient for initiating the build-out. While this helps any kind of entity reduce the risk of a build-out by signing customers up beforehand, COS Systems other solutions are very well suited to meet demands of the new entrants to the market.

As community focused entities are planning to build out fiber networks they tend to have an infrastructure view, in contrast to traditional service providers who focus largely on the services. For a municipality the biggest interest is rather what community benefits a fiber infrastructure would bring in the form of quality of life for residents and competitiveness of their businesses. With COS Business Engine, the BSS/OSS platform developed specifically for streamlining operations of True Open Access networks, COS Systems shares this infrastructure view of fiber. While the community can focus on finding ways to get the fiber infrastructure deployed, choosing an Open Access model allows them to partner with private service providers for bringing services to the

“We are happy to be on the list for yet another year and with the market development we are seeing I am certain we will be on the list next year as well! As municipalities are stepping up and taking lead in the efforts to get their communities connected, the interest in Open Access networks is increasing rapidly. This will especially benefit rural America since they will be able to attract service providers who would otherwise not be able to offer services due to constraining deployment costs. If communities can find ways to get the infrastructure in place, Open Access and the market forces within the private sector will take care of the rest. We’ll be there to make sure there are systems supporting both the demand based incremental build-out as well as the efficient operations of a network with multiple competing service providers”, says Isak Finer, CMO and VP North America at COS Systems.

 

About COS Systems

COS SYSTEMS is a leading provider of software to plan, deploy and operate modern broadband networks that support services from one or more providers, using a powerful yet simple self-service interface. Specializing in True Open Access Networks, COS Systems takes customer needs and delivers innovative software solutions that streamline operations, accelerate revenue, and deliver more satisfied subscribers. Learn more about COS Systems at www.cossystems.com

For additional information contact:

Isak Finer
CMO & VP North America
COS Systems
+1 (540) 988 3224
isak.finer@cossystems.com
www.cossystems.com

Nokia and COS Systems Partnership Logo

COS Systems is specializing in software to operate broadband networks open for multiple providers delivering services on a shared infrastructure. Nokia is a global leader in fixed and wireless networks and networking technologies for open network architectures, software defined networking and network slicing. After recent integration work the cooperation between the companies is now formalized as COS Systems becomes a Nokia Fixed Networks OSS Connected Partner.  

With new types of services emerging, such as telehealth, internet of things and smart services, it is becoming increasingly important to have a network open for multiple providers. Instead of building a proprietary network and trying to produce all the services current and future customers will need, it is attractive to provide a robust infrastructure and then open it up to multiple specialized providers on a wholesale basis.

“In 2014 when we established COS Systems in the United States Open Access was almost unheard of, but in just a few years this has changed dramatically. Especially municipalities are realizing that their best choice is not to become a provider of telecommunications services, but to ensure that this critical infrastructure is in place, just as with other utilities such as roads, water and electricity,” says Bjorn Wannman, Sales Manager at COS Systems.

With COS Systems heritage from Sweden, where their BSS/OSS platform COS Business Engine is used to operate more than a hundred municipal and utility fiber networks, this is not something new. For over a decade COS has enabled True Open Access Networks, where subscribers can access an online marketplace and choose freely between any type of services provided by many competing service providers. The competitive nature of the marketplace brings service innovation, increased quality, and lower prices. This is also where the partnership with Nokia comes into play. For a network deployed using Nokia Fixed Access equipment COS will be able to fully automate the subscribers’ interaction with the marketplace. As subscribers are managing their services on the marketplace, COS Business Engine will instruct Nokia’s management and control platform to instantly perform desired changes in the network.

“With the tools to simplify business and network operations, COS Systems is able to uniquely meet operator needs for network automation. With this cooperation, operators – regardless of whether they are new or existing players in the market – can easily automate the delivery of high-speed broadband services to their residential and enterprise customers. ” says Bassam El-Zakhem, Vice President, Fixed Networks Americas at Nokia.

“We’re excited to be part of Nokia’s OSS Connected Partner Program. They share our visions about open networks and what we see today is just the beginnings of what will come. Working together with a global leader such as Nokia on current and emerging Software Defined Networking and network slicing technology is thrilling. Network owners and operators working with us will know they are choosing an open and future proof solution,” says Isak Finer, CMO and VP North America at COS Systems.

“COS Systems has unique understanding and experience in the open type of networks that are becoming increasingly important. By combining the Nokia AMS and Altiplano management and control platforms with the COS Business Engine, operators can more effectively keep up with rapidly changing customer demands. We’re happy to welcome COS Systems as OSS Connected Partners,” says Bassam El-Zakhem, Vice President, Fixed Networks Americas at Nokia.

About COS Systems
COS SYSTEMS is a leading provider of software to plan, deploy and manage True Open Access fiber networks, using a powerful yet simple self-service interface. COS Systems takes customer needs and delivers innovative software solutions that streamline operations, accelerate revenue and deliver more satisfied subscribers. Learn more about COS Systems on www.cossystems.com.

For additional information contact:

Isak Finer
CMO & VP North America
COS Systems
+1 (540) 988 3224
isak.finer@cossystems.com
www.cossystems.com

Last-Mile Digital Infrastructure - Broadband Breakfast

Broadband Breakfast will host a live online event at 12 noon this coming Wednesday, June 3rd, with the title “Last-Mile Digital Infrastructure”. Experts, including COS Systems CMO & VP North America Isak Finer and UTOPIA CEO Roger Timmerman, will discuss the Open Access model as an ownership and operations model.

Visit Broadband breakfast’s website to learn more and find instructions on how to join the online event. You will also find a link to the recent article where COS was featured as leaders in bringing True Open Access networks to USA. COS Systems Brings Swedish Knack for Tech to Open Access Networks, Hopes for Spacious Skies on American Plains.

The June 3rd online event serves as a preview to the pre-conference hosted by Broadband Breakfast at the Broadband Communities Summit in Houston, Texas, on August 10-13.

Jessica

Jessica

We are happy to Welcome Jessica Thorfve to COS Systems. Jessica will be working as a Key Account Manager supporting our growing customer base. We’re all extremely excited to have Jessica joining us – you can’t find many people with the experience and expertise within Open Access that she brings.

Jessica last comes from one of Sweden’s largest Service Providers, A3, which is the brand under which the merged Service Providers Alltele and T3 now operates. When Jessica started at T3 in 2011, it was still a relatively small player, with under 20 000 broadband customers. During the coming five years until the acquisition by Alltele, the company had an incredible growth. During this time Jessica, who started her “while figuring out what to do next” job as a customer support rep, quickly advanced to team manager for customer support, to marketing, managing the content on the company’s web, and other related tasks.

In 2016 she became manager for the residential side of the business and in charge of the commercial relationships with the operators of the 100+ open access community networks T3 was delivering services on. After the merger of T3 and Alltele she got an even larger responsibility as manager for the entire community network broadband business unit, now adding up to almost 200 000 subscribers on close to 160 networks.

While our COS Business Engine customers are the owners and operators of the open access networks, some of the most frequent users are often the service providers. They are themselves publishing their services on the Marketplaces, creating and launching promotional campaigns, etc. The expertise Jessica is bringing about the Service Providers’ role in the Open Access business model will be extremely valuable. We are also sure, not only us, but especially our customers who Jessica will be working with on a daily basis will very much appreciate her positive attitude and consistent drive to make things work even better.

Open Access featured image

Open Access featured image

Private providers just aren’t building fiber at a fast-enough pace today in the USA. Local leaders in an increasing number of communities are looking into options for how to save their residents from being left in the dark when our way of life and economy is moving online. This is especially true in rural areas where the private providers show no interest in investing since the return on investment isn’t good enough with low subscriber density and numbers. In other parts of the world publicly built fiber infrastructure is often operated with an Open Access Model and it is winning ground in the USA as well. But there is quite a lot of confusion about what the term means, so here is a walkthrough of the most common models with pros and cons of each. A hint to you who is reading this – read to the end, we save the best to last.

Introduction to Open Access

In short the Open Access model builds on the concept of layers.

  • The first layer is the Infrastructure layer, which is the conduit and physical cables that make up the network. It is also called the Passive
  • The second layer is the Operations layer, which is lighting up the physical network with electronics and making it all work. It is also called the Active
  • The third layer is the Services layer, which simply consists of all the services delivered over the network. People tend to think of the traditional Internet, Phone (VOIP) and TV (IPTV) services, but we see an increase in other services like telehealth, home security, IoT and other Smart services.

The idea is to separate these layers, so that one entity can own and maintain the Infrastructure layer and then lease it out for others to deliver services. Much like an airport works. One entity builds the airport and all the airlines pay when they use it. Imagine how ridiculous and expensive flying would be if every airline had to build their own airports! That is how telecommunications generally work today.

What people have questions about is generally the operations layer. What does it really mean? Well, let’s compare all the data flowing into and out of the network to water. If it was important to get the right stream of water to a specific house all the way from the water tower, the only practical way would be to build a separate pipe all the way to that house. That is basically what happens in the operations layer. Using controller software, you create a tunnel through the network to every single end user, in which the service is delivered. This is what every service provider does when they start up a new service, but in the scenario with a single provider they typically make no significant difference between the operations and the services layer. That separation is important when multiple service providers can have their own tunnels and you need to keep track of who has which tunnel set up.

With that introduction given it is time to start listing some of the most common Open Access models used today. Please note that there is no standardized vocabulary, which is the reason why this blog post is written in the first place! You might find other names for these models. Also, this has the outlook of a municipality building a publicly owned fiber infrastructure. The assumption is also that it’s a positive thing to give consumers multiple choices for services and providers. Private service providers are in this business to make money, which can obviously make them have a different opinion on some of this.

Dark fiber Open Access

In networks you talk about backbone, middle mile and last mile. If comparing to a road system the backbone would be the highways, connecting cities to each other. The middle mile would be all the small streets within the city, and the last mile, or the “drop”, are the driveways at peoples’ houses. Without a backbone your city would have no means of effectively reaching the rest of the world’s network and without the middle mile the houses would have nothing to connect to. In the Dark fiber model, the community is only providing the passive infrastructure layer and they allow private providers to lease access to it and use it as they wish.

Dark fiber backbone Open Access

In this model the community would pay for the highway into the city, ensuring there is capacity enough for private service providers to sell high quality services.

Pros

  • The minimum investment needed to likely improve broadband quality
  • No need for knowledge in network operations
  • No need to invest in electronics
  • Might reduce the cost enough for private providers to start investing in the community

Cons

  • There is no guarantee a provider will build out
  • If a provider builds, they will likely only build where the business case is the best and leave some residents without
  • Since the final connection to the end customers will be built by private providers, the community will have to reach agreements for using their infrastructure in order to deliver community services (smart services), which will also not reach all residents (see above).
  • Customers will in reality have no choice. The investment done by the first provider in middle mile and last mile is too much of a barrier for a new provider to come in. Overbuilding is very uncommon in fiber. The common monopolistic problems of high price and sometimes low quality are likely.

Dark fiber middle mile Open Access

The community would also build the fiber in the streets and then allow private providers to bring the electronics to light up services and build the drops to the houses.

Pros

  • With almost all of the investment done , it’s very likely private providers will start investing in the community
  • If all streets have fiber, even the weaker areas of town could be connected
  • No need for knowledge in network operations
  • No need to invest in electronics

Cons

  • The provider will likely only build to residents with stronger economy since they have profit targets to reach and don’t want customers who might be bad payers.
  • Since the final connection to the end customers will be built by private providers, the community will have to reach agreements for using their infrastructure in order to deliver community services (smart services), which will also not reach all residents (see above).
  • Customers will in reality have no choice. The investment done by the first provider in last mile is too much of a barrier for a new provider to come in. Overbuilding is very uncommon in fiber. The common monopolistic problems of high price and sometimes low quality are likely.

Dark fiber last mile Open Access

In this model the community builds all of the fiber, but they lease it to a private provider/s who would install the electronics, operate the network and sell services.

Pros

  • With all of the investment in fiber done , private providers will definitely start lighting up customers
  • If all properties have a fiber connection, even the weaker areas of town could be connected
  • No need for knowledge in network operations
  • No need to invest in electronics

Cons

  • The provider will likely only invest in and install equipment to residents with stronger economy since they have profit targets to reach and don’t want customers who might be bad payers.
  • Even though the final connection to the end customers is owned by the city, the community will still have to reach agreements for using that infrastructure in order to deliver community services (smart services), as private providers own the electronics and thereby control the network.
  • Customers will in reality have reduced choice. The investment done by the first provider in electronics to serve a specific area and investment in electronics at the customers home, will be prohibitive for a new provider to come in. The common monopolistic problems of high price and sometimes low quality are likely to still exist.
  • In order to enable multiple providers to coexist, you need multiple fibers and also enough space in huts, handholes, and such to house multiple providers electronics.
  • The total cost will be higher since electronics will not be utilized to a maximum (two providers in the same area might have their own switches, which are both not used to a maximum.

Lit Open Access – Single provider

In this model the community would build the entire fiber network and also invest in the electronics all the way to the ONT in the customers’ homes and also build up operations capacity (an alternative is to lease the network or hire a neutral operations company to light and operate the network). Service providers are invited to resell services that are offered to them by the operator on wholesale terms which are equal to all providers. The service providers would still own and bill their customers. In this model the customer can freely choose between providers, but only have one provider at a time.

Pros

  • With all of the investment in fiber and electronics done, there is a very small hurdle for providers to start selling services on the network. Selling services goes from CAPEX intensive to an OPEX game.  
  • If the ONT is installed by the community network, the investment for providers is almost none and even the weaker areas of town could be serviced by private providers.
  • The common monopolistic problems of high prices and low quality of service will be reduced since customers can change providers if unhappy.
  • The assortment of services with multiple providers will probably be larger.
  • Lower prices, higher quality and bigger assortment will improve take-rates and both revenue and other benefits of a higher utilization will increase
  • The city now owns the entire network and can freely roll-out smart city services and decide which providers of other IoT and smart city services are welcome to deliver services on the network.
  • Investments in electronics is kept to a minimum, since new hardware will only be installed when needed. (never two half full switches from two different providers in the same rack.)

Cons

  • This is the largest investment a community could do (an option would be to invite a neutral operations partner who could bring the electronics and/or operate the network).
  • If doing their own operations, the city would have to build an operations organization.
  • Customers will have choice of providers, but not full freedom to choose what they like from multiple providers at the same time, which reduces the value of the network greatly since not all providers will be fit to deliver the services of the future.

True Open Access (Lit Open Access – Multiple providers)

The difference between the previous model and the True Open Access model is that the customer can freely choose between not only providers, but even on a service by service level. They have the freedom to build exactly the bundle of services from any number of providers that suits them best. This means maximum power to the consumer, an open and level playfield for any kind of provider and no restrictions for introduction of future services.

Pros

  • With all of the investment in fiber and electronics done, there is a very small hurdle for providers to start selling services on the network.
  • With the ONT being installed by the community network, the investment for providers is almost none and even the weaker areas of town could be services by private providers.
  • The common monopolistic problems of high prices and low quality of service will be reduced since customers have full choice of providers and services.
  • The assortment of services with multiple providers will be larger and providers who aren’t selling the traditional internet service can also come on the network since customers can buy services from multiple providers at the same time.
  • Lower prices, higher quality and bigger assortment will improve take-rates, and both revenue and other benefits of a higher utilization will increase
  • The city now owns the entire network and can freely roll-out smart city services and decide which providers of other IoT and smart city services are welcome to deliver services on the network.
  • Investments in electronics is kept to a minimum, since new hardware will only be installed when needed. (never two half full switches from two different providers in the same rack.)

Cons

  • This is the largest investment a community could do (an option would be to invite a neutral operations partner who could bring the electronics and/or operate the network).
  • If doing their own operations, the city would have to build an operations organization.

The True Open Access model is obviously the most complex to operate, but also the one that has no built-in restrictions. With this model you as a community are in full control of your digital future. What you need is a software platform that was built ground-up to support this business model.

COS Business Engine is the platform we launched in 2008 to automate the operations of True Open Access Networks. It is today used to Operate around 150 True Open Access Networks Worldwide, big and small.

For additional information contact:

Isak Finér
CMO & VP North America
COS Systems
+1 (540) 988-3224
isak.finer@cossystems.com
www.cossystems.com

Umeå Energi bidrar till gemenskapens anslutning med en rad av hus i ett bostadsområde, symboliserar potentiell bredbandsutbyggnad.

Umeå Energi har med en hög utbyggnadstakt kraftigt expanderat sitt stadsnät i Umeåregionen. Med ett allt större fibernät, fler aktiva kunder och ny teknik som introduceras så har Umeå Energi valt att förnya avtalet med COS Systems för deras fortsatta användande av COS Business Engine som operatörsplattform för driften av nätet.

Det kommunalägda energibolaget Umeå Energi var väldigt tidigt ute med fiber och utbyggnaden av stadsnätet Umenet påbörjades redan under 90-talet. På senare år har utbyggnadstakten varit fortsatt hög och även antalet kunder i sedan tidigare utbyggda områden som nu valt att ansluta sig har vuxit kraftigt i takt med att behovet av bredbands­uppkoppling av hög kvalitet blir en allt mer central del av svenskarnas vardag. Äldre tekniker för att leverera Internet blir allt mer utdaterade.

Umenet har sedan 2012 använt mjukvaran COS Business Engine. Systemet omfattar allt från kundportalen där kunderna kan välja tjänster från 15 olika leverantörer, till de administrativa och tekniska funktionerna som automatiserar allt från aktivering av bredbandstjänster och fakturering av leverantörerna.  

“Med den kundtillväxt vi sett de senaste åren och med introduktionen av nya tjänster i nätet och användningsområden för vår fiberinfrastruktur var det läge att omarbeta vårt avtal med COS Systems. Med detta uppdaterade avtal på plats är vi redo för fortsatt framtida tillväxt med stöd av COS och deras effektiva driftsplattform,” säger Mats Berggren, VD på Umeå Energi Umenet.

Bland mycket annat så arbetar Umeå Energi med ett mycket intressant projekt där Sveriges första 5G-nät utvecklas i samarbete med Ericsson, Telia, Umeå Universitet, Umeå Kommun, Umeå Science Park samt andra lokala aktörer. Ett ytterligare innovativt initiativ är Smart Start, vilken är en pilot på Smarta-hem- och IoT-tjänster (Internet of Things), som kan levereras över deras öppna stadsnät.

”Det uppdaterade avtalet med Umeå Energi är viktigt för oss. Vi ser det som bevis för att vårt system inte bara skapar förutsättningar för en snabb kundtillväxt, utan även är en effektiv plattform för framtida expansion. Umeå Energi är en innovativ och framtidsinriktad kund och vårt fortsatta samarbete kommer bidra till att våra produkter utvecklas för att än bättre möta de krav som framtidens tekniska lösningar ställer”, säger Peter Lidström, VD på COS Systems.

Om Umeå Energi

Umeå Energi är ett energibolag och en samhällsaktör som i nära samarbete med omvärlden utvecklar och levererar hållbara energi- och kommunikationslösningar. Vår vision är en enklare vardag för våra kunder och en hållbar framtid för regionen. Vi omsätter ca 1,4 miljarder kronor, har drygt 400 medarbetare och är både miljö- och arbetsmiljöcertifierade.

Om COS Systems

COS Systems är en globalt verksam leverantör av mjukvara för att planera, bygga ut och sköta driften av moderna bredbandsnät. COS Systems utgår från kundbehov och utvecklar innovativa mjukvarulösningar som effektiviserar den dagliga driften, bidrar till ökad försäljning och nöjdare kunder. COS Systems expanderar ständigt och har hittills sina kunder i Europa, Nord- och Sydamerika, Afrika och Asien. Läs mer om COS Systems på www.cossystems.com

För ytterligare information, kontakta:

Mats Berggren
VD, Umea Energi Umenet AB
070 – 518 71 28
Mats.berggren@umeaenergi.se
www.umeaenergi.se

Peter Lidström
VD, COS Systems AB
070 – 656 58 72
Peter.lidstrom@cossystems.com
www.cossystems.com

 

 

The Electric Utility Umea Energi has expanded their fiber network significantly during the last years. With a larger footprint and new technologies emerging they have chosen to renew their contract with COS Systems for their continuous use of COS Business Engine for efficient operations and automated service activations of their Open Access fiber network.  

[Umea, Sweden] Umea Energi is a municipally owned electric utility in the University town of Umea, Sweden. It first started building out the fiber optic network in the 90’s, but has increased the pace in their build-out in the last five years, while the take-rates have also improved greatly as consumers need for reliable high-speed data increases. Older technologies to connect to the internet are becoming obsolete.

The Utility has been using COS Business Engine as their BSS/OSS (Business and Operations Support System) since 2012. The system consists of everything from the online Marketplace where subscribers can choose services from 15 different service providers to the administrative backend system that automates everything from service activation to wholesale billing.

“With the growth we have seen in the last years and the new applications we are now introducing in our network we needed to rework our original agreement with COS. With this updated agreement in place we are ready for the future of our network with the support of COS Systems and their highly efficient operations platform,” says Mats Berggren, CEO of Umea Energi Umenet.

Umeå Energi is currently working on Sweden’s first 5G deployment in cooperation with Ericsson, Telia, Umea University and other municipal entities. They are also doing a pilot project called Smart Start, which is a platform for delivery of smart home services to residents.

“This updated agreement with Umea Energi is important for us at COS. We have proven that our system enables and supports network growth and that it will also be the platform to effectively operate Open Access Networks in the future. Umea Energi is an innovative and forward thinking customer and our ongoing cooperation will be valuable for the continuous development of our products,” says COS Systems CEO Peter Lidstrom.

About Umeå Energi

Umeå Energi is an energy company that in close cooperation with the world around us develops and provides sustainable solutions for energy and communication services. We strive to challenge through new thinking and to drive the sustainable development in the Umeå region. Our vision is to make everyday life simpler for our customers and to secure a sustainable future for the region. Our turnover is approximately SEK 1.4 billion, we have just over 400 employees and hold environmental as well as work environment certifications. umeaenergi.se

About COS Systems

COS SYSTEMS is a leading provider of software to plan, deploy and manage Open Access networks, using a powerful yet simple self-service interface. COS Systems takes customer needs and delivers innovative software solutions that streamline operations, accelerate revenue and deliver more satisfied subscribers. Learn more about COS Systems on www.cossystems.com.

For additional information contact:

Mats Berggren
CEO
Umea Energi Umenet AB
Mats.berggren@umeaenergi.se
www.umeaenergi.se

Isak Finer
CMO & VP North America
COS Systems
isak.finer@cossystems.com
www.cossystems.com

 

Map of Town with Fiber Network Solutions

Demand Aggregation for Fiber Networks: Lessons from 100+ US Projects

In late 2013, COS Systems launched its first demand aggregation module to help fiber network builders in the United States secure enough committed customers before construction. The goal was to reduce financial risk, improve take-rates, and ensure fiber projects could move forward with confidence.

Since then, COS demand aggregation functionality has been used in more than 100 fiber broadband projects across the US. Over time, we’ve learned what truly drives successful fiber deployments—and how to activate communities to support them.

Why Demand Aggregation Matters in Fiber Buildouts

COS Systems’ roots are in Sweden, where our founders began building software for fiber operators more than 20 years ago. Back then, the common approach was “build it and they will come.” Even with fiber being vastly superior to dial-up and ADSL, adoption often took a decade or more.

In rural and underserved areas, long adoption timelines can threaten the entire business case. This led to a more community-driven approach: engaging residents early, defining neighborhood boundaries, and building only where sufficient demand could be demonstrated.

This approach worked—but it was manual, time-consuming, and difficult to scale. That is where digital demand aggregation became essential.

From Grassroots Outreach to Digital Demand Aggregation

In 2012, when COS Systems analyzed the US fiber market, it became clear that proven demand aggregation methods needed to be digitized and automated. Networks could not be operated before they were built, but demand could be captured, measured, and managed in advance.

The result was a dedicated demand aggregation module (previously called Service Zones) focused on the pre-construction phase of fiber deployment, built using COS Systems’ deep experience in BSS/OSS platforms.

How the COS Demand Aggregation Module Works

The demand aggregation functionality is designed to manage expectations and progressively increase customer commitment.

The process typically starts with a survey phase, in which residents provide non-binding input on their current internet service and interest in fiber broadband. Once interest reaches a defined threshold, the area can move forward.

In the signup phase, customers commit to connection terms, and operators may collect deposits to further reduce risk. This approach ensures construction only begins where demand is strong and measurable.

During construction, proactive communication is critical. Customers want clarity on timelines, installation, and property impact. The demand aggregation module supports targeted communication throughout this phase.

Once the network is live, connected customers are guided to the customer portal to select services, while late adopters are encouraged to join.

Activating Communities with Local Champions

One of the most effective elements of COS demand aggregation capabilities is the use of local Champions. These are community advocates who help spread awareness and encourage neighbors to sign up.

Champions apply digitally, are approved by the operator, and receive referral tools that allow them to recruit neighbors. This transforms the community itself into a powerful extension of the sales and outreach effort, consistently driving higher take-rates.

Key Lessons from 100+ Demand Aggregation Campaigns

A common misconception is that demand aggregation is used to cherry-pick wealthy neighborhoods. In reality, it is a tool to build fiber networks responsibly and sustainably.

By starting in areas with strong demand, early cash flow can support expansion into harder-to-serve neighborhoods later. This approach is especially important for community-owned and Open Access fiber networks, where the long-term goal is universal coverage.

Successful campaigns also share a few best practices: keep areas small (typically 50–100 homes), launch with a strong marketing push, use early buildouts as proof points, and communicate clearly and professionally throughout the project.

From Demand Aggregation to Demand Generation

What we have consistently seen is that with the right demand aggregation functionality, combined with smart marketing and strong communication, communities become active participants in the success of the fiber network.

At that point, the process goes beyond aggregating existing interest. It actively creates momentum, awareness, and long-term adoption. In many cases, demand aggregation evolves into true demand generation.

To learn more about COS Systems’ demand aggregation module and how it supports successful fiber broadband projects, visit www.cossystems.com.

 

For additional information contact:

Isak Finér
CMO & VP North America
COS Systems
+1 (540) 988-3224
isak.finer@cossystems.com
www.cossystems.com