As broadband demand continues to grow, network operators are turning to Managed Network Services (MNS) to streamline operations, enhance service quality, and ensure long-term profitability. Whether for municipalities, utilities, or private fiber operators, managing a broadband network requires a combination of technical expertise, automation, and customer-centric service delivery. This is where COS Business Engine comes into play, offering a comprehensive platform designed to optimize network operations and improve the end-user experience.
What Are Managed Network Services?
Managed Network Services refer to the outsourcing of network operations, monitoring, maintenance, and security to a third-party provider. For fiber broadband networks, MNS can include:
- Provisioning and service activation
- Network monitoring and troubleshooting
- Customer support and billing management
- Security and compliance enforcement
- Performance optimization
By outsourcing or automating these tasks, broadband providers can focus on expansion, customer engagement, and business growth rather than the complexities of daily network management.
The Role of COS Business Engine in Managed Network Services
COS Business Engine is a powerful automation and management platform designed specifically for open-access and fiber broadband networks. It plays a crucial role in enabling efficient, automated, and customer-friendly managed network services. Here’s how:
1. Automated Service Provisioning & Network Management
COS Business Engine automates the entire process of service provisioning, allowing providers to quickly activate and modify services without manual intervention. This ensures a seamless customer experience while reducing operational costs.
2. Customer Portal for Self-Service & Reduced Support Costs
The customer portal empowers end-users to manage their own services, upgrade bandwidth, and troubleshoot issues without contacting support. This self-service functionality significantly reduces the burden on customer support teams.
3. Open-Access Network Support
For operators running open-access networks, COS Business Engine enables multiple service providers to operate on the same infrastructure efficiently. It automates revenue-sharing, service provider onboarding, and customer interactions, ensuring a well-orchestrated multi-provider ecosystem.
4. Integrated Billing & Revenue Management
Billing can be complex in fiber broadband networks, especially with multiple service providers involved. COS Business Engine integrates automated billing, invoicing, and payment tracking, reducing administrative overhead and ensuring accurate financial management.
5. Network Monitoring & Issue Resolution
Through real-time monitoring and analytics, network operators gain visibility into performance issues, outages, and maintenance needs. This proactive approach improves network reliability and enhances customer satisfaction.
6. Scalability & Future-Proofing
As broadband networks grow, scalability becomes essential. COS Business Engine is designed to support networks of all sizes, from small municipal projects to nationwide fiber rollouts. Its modular approach allows operators to scale services effortlessly while maintaining operational efficiency.
Why Managed Network Services Matter for Fiber Operators
Implementing Managed Network Services, powered by a solution like COS Business Engine, provides several key benefits:
- Reduced operational costs through automation and self-service tools
- Improved customer satisfaction with faster service activation and issue resolution
- Increased network efficiency through proactive monitoring and maintenance
- Enhanced revenue streams by supporting multiple service providers on open-access networks
- Regulatory compliance with built-in security and governance tools
As fiber broadband networks continue to expand, Managed Network Services are becoming essential for ensuring smooth operations, financial sustainability, and superior customer experiences. COS Business Engine serves as a powerful enabler of managed services, automating complex processes, improving efficiency, and allowing operators to focus on growth rather than day-to-day network management.
For fiber operators looking to streamline operations, enhance service delivery, and scale effectively, COS Business Engine provides the tools needed to succeed in the rapidly evolving broadband landscape.
Ready to optimize your operations? Contact us today to learn more!
Press Release – COS Systems and Calix Expand PON Networks in the Nordics
COS Systems and Calix Expand PON Networks in the Nordics
The Nordics have long been at the forefront of fibre rollouts, and while Active Ethernet has historically dominated the region, the global shift towards PON (Passive Optical Network) technology is gaining momentum. As a market leader in FTTH solutions across North America, Calix is now introducing its innovative PON solutions to the Nordics in collaboration with COS Systems, enabling operators to seamlessly modernise and scale their networks.
“The Nordics have always led the way in broadband innovation, and we’re excited to bring our cutting-edge PON technology to Sweden and beyond. Together with COS Systems, we are making it easier than ever for operators to deploy smarter, more sustainable fibre networks,” says Patricia Öien Ingemarsson, Sales Manager Nordics at Calix.
Why Calix PON?
Active Ethernet networks provide a dedicated fibre connection to each user, ensuring consistent bandwidth and high performance. However, they require energy-intensive switches distributed throughout the network footprint. PON, on the other hand, utilises a shared fibre infrastructure with optical splitters (mirrors) to distribute signals, making it more cost-efficient and less vulnerable.
While traditional concerns around PON have centred on potential bandwidth contention, advancements from industry leaders such as Calix now enable multi-gigabit speeds on XGS – PON, 50G Pon and beyond. Compared to Active Ethernet, PON technology from Calix delivers several key advantages:
A Seamless Transition with COS Systems and Calix
With a long-standing global partnership, Calix and COS Systems provide a fully integrated solution to support network owners and operators. COS Systems offers a comprehensive broadband management platform (BSS/OSS), ensuring a smooth, automated migration to PON.
The deep integration between COS Systems & SMx SDN Controller – an advanced network Manager with a REST based API and NetConfYANG configuration model enables:
With this integration, operators benefit from a scalable, automated solution that maximises efficiency, minimises downtime, and provides unparalleled flexibility.
“Our collaboration with Calix has been incredibly successful, and we’re thrilled to expand it further. By integrating our solutions, we empower operators with a seamless transition to PON, optimising everything from service activation to troubleshooting,” says Mikael Philipsson, CEO of COS Systems.
About Calix
With a 25-year legacy of empowering broadband service providers, Calix delivers an end-to-endbroadband platform—from the access edge to in-home Wi-Fi networks. Our solutions integratehardware, software, and cloud-based analytics while upholding the highest standards for energy efficiency and sustainability under the EU Code of Conduct. With over 1,600 customers worldwide, including more than 600 providers operating 10G XGS-PON networks, Calix continues to transform broadband across North America and beyond.
About COS Systems
COS Systems delivers cloud-hosted software to plan, build, and manage broadband networks worldwide. Our flagship platform, COS Business Engine, is a proven BSS/OSS solution that supports both traditional ISPs and Open Access networks. COS FSM optimises scheduling, dispatching, and task management for a more efficient and integrated workflow. With an end-to-end approach, our solutions enable self-service management, digital sales, and marketing through an intuitive online marketplace. Designed for ease of use, COS Business Engine enhances both the customer and employee experience—driving higher take-up rates and maximising revenue.
Watch the demo!
Meet the latest addition to our team – Regian Landström
Tell us a little about yourself – who are you, and what is your background?
I’m Regian, an energetic and outgoing IT enthusiast with a strong background in programming. I’ve worked in IT support for around four years, gaining experience in both telecom and factory environments. My passion for technology started early—I’ve been developing applications and small games since I was about 10 years old. IT has always been a big part of my life, and I love learning and exploring new challenges in the field.
What caught your interest in COS Systems?
I was looking for a place where I could grow both personally and professionally, and I truly believe COS Systems is the perfect environment for that. The job posting immediately caught my attention—it sounded like an exciting and challenging role. But what really sealed the deal for me was meeting the team during my interview. Their energy and passion made it clear that this was a place I wanted to be.
What are your goals for the coming months?
My main goal is to build a strong foundation of knowledge so I can dive deeper into my role as quickly as possible. I believe that having a solid base makes it much easier to expand and develop expertise over time. The sooner I get up to speed, the sooner I can contribute in a meaningful way.
Why should people contact you and press the “connect with Regian” button?
I believe that strong teams are built on connection and collaboration. Whether it’s bouncing ideas off each other, solving challenges together, or just having a casual chat, staying connected fosters trust and understanding. Even a simple Slack message can go a long way in strengthening teamwork, and I’m always happy to connect!
Tell us a fun fact about yourself.
I am Sámi from my dads side.
Broadband Mystery Tour
Solve the Secrets of Connectivity!
The Mystery Unfolds
Step into the shoes of a broadband detective for an immersive adventure where you’ll unravel real-world connectivity challenges. Work alongside industry leaders to crack the code of successful broadband deployments – no powerpoints, no lectures, no sales pitches just hands-on problem-solving that gets results.
The Broadband Mystery Tour is an interactive, problem-solving roadshow designed to demystify broadband deployment through a fun and engaging Scooby-Doo-style mystery experience. Instead of presentations, we focus on conversations, collaboration, and hands-on challenges to help communities and industry leaders uncover the key to successful broadband expansion.
Guided by the Mystery Gang—a powerhouse team of broadband experts and sponsors including Bonfire, Vetro, COS, Ocius-X, Nokia, and Hexatronic—attendees will step into the role of Broadband Detectives to solve real-world connectivity challenges across four key phases: Planning, Design, Construction, and Operations.
From cracking the case of missing business plans to unraveling network design puzzles and solving construction bottlenecks, this immersive event equips attendees with the knowledge and confidence to build sustainable, high-performance broadband networks.
Join us on the Broadband Mystery Tour—where we solve the clues, connect the unconnected, and bring communities online!
Are you ready to crack the broadband code?
Is This Adventure Right for You?
✓ Community Leaders: Learn how to champion broadband initiatives
✓ ISP Professionals: Master next-gen network deployment strategies
✓ Network Engineers: Get hands-on with cutting-edge solutions
✓ Tech Leaders: Understand the future of connectivity
✓ Policy Makers: Discover what makes broadband projects succeed
Introducing Busines Engine’s New 2.0 User Interface!
Optimizing Fiber Broadband with Managed Network Services and COS Business Engine
As broadband demand continues to grow, network operators are turning to Managed Network Services (MNS) to streamline operations, enhance service quality, and ensure long-term profitability. Whether for municipalities, utilities, or private fiber operators, managing a broadband network requires a combination of technical expertise, automation, and customer-centric service delivery. This is where COS Business Engine comes into play, offering a comprehensive platform designed to optimize network operations and improve the end-user experience.
What Are Managed Network Services?
Managed Network Services refer to the outsourcing of network operations, monitoring, maintenance, and security to a third-party provider. For fiber broadband networks, MNS can include:
By outsourcing or automating these tasks, broadband providers can focus on expansion, customer engagement, and business growth rather than the complexities of daily network management.
The Role of COS Business Engine in Managed Network Services
COS Business Engine is a powerful automation and management platform designed specifically for open-access and fiber broadband networks. It plays a crucial role in enabling efficient, automated, and customer-friendly managed network services. Here’s how:
1. Automated Service Provisioning & Network Management
COS Business Engine automates the entire process of service provisioning, allowing providers to quickly activate and modify services without manual intervention. This ensures a seamless customer experience while reducing operational costs.
2. Customer Portal for Self-Service & Reduced Support Costs
The customer portal empowers end-users to manage their own services, upgrade bandwidth, and troubleshoot issues without contacting support. This self-service functionality significantly reduces the burden on customer support teams.
3. Open-Access Network Support
For operators running open-access networks, COS Business Engine enables multiple service providers to operate on the same infrastructure efficiently. It automates revenue-sharing, service provider onboarding, and customer interactions, ensuring a well-orchestrated multi-provider ecosystem.
4. Integrated Billing & Revenue Management
Billing can be complex in fiber broadband networks, especially with multiple service providers involved. COS Business Engine integrates automated billing, invoicing, and payment tracking, reducing administrative overhead and ensuring accurate financial management.
5. Network Monitoring & Issue Resolution
Through real-time monitoring and analytics, network operators gain visibility into performance issues, outages, and maintenance needs. This proactive approach improves network reliability and enhances customer satisfaction.
6. Scalability & Future-Proofing
As broadband networks grow, scalability becomes essential. COS Business Engine is designed to support networks of all sizes, from small municipal projects to nationwide fiber rollouts. Its modular approach allows operators to scale services effortlessly while maintaining operational efficiency.
Why Managed Network Services Matter for Fiber Operators
Implementing Managed Network Services, powered by a solution like COS Business Engine, provides several key benefits:
As fiber broadband networks continue to expand, Managed Network Services are becoming essential for ensuring smooth operations, financial sustainability, and superior customer experiences. COS Business Engine serves as a powerful enabler of managed services, automating complex processes, improving efficiency, and allowing operators to focus on growth rather than day-to-day network management.
For fiber operators looking to streamline operations, enhance service delivery, and scale effectively, COS Business Engine provides the tools needed to succeed in the rapidly evolving broadband landscape.
Ready to optimize your operations? Contact us today to learn more!
BSS/OSS Transformation in Telecommunications
BSS/OSS Transformation in Telecommunications: Key Considerations and Best Practices
As telecommunications networks evolve with fiber broadband, 5G, and cloud technologies, legacy Business Support Systems (BSS) and Operations Support Systems (OSS) struggle to keep up. Modernizing these systems is crucial for improving efficiency, enhancing customer experiences, and staying competitive.
Why BSS/OSS Transformation is Essential
BSS (Business Support Systems)
BSS manages customer-facing operations, including:
OSS (Operations Support Systems)
OSS focuses on network management, such as:
Key Drivers of BSS/OSS Transformation
Challenges in BSS/OSS Transformation
Best Practices for a Successful Transformation
BSS/OSS transformation is essential for telecom operators to improve efficiency, agility, and customer experience. By adopting cloud-based, automated, and interoperable solutions, operators can future-proof their networks while reducing costs.
Looking to modernize your BSS/OSS systems? Contact us to learn how COS Business Engine can support your transformation.
Demand Aggregation in Fiber Broadband and How It Works in COS Business Engine
Understanding Demand Aggregation in Fiber Broadband and Its Role in COS Business Engine
The success of a fiber broadband network relies on more than just deploying infrastructure—it depends on ensuring that there is enough demand to make the investment viable. This is where demand aggregation comes into play. By gathering and analyzing interest from potential customers before building out the network, broadband providers can optimize deployment, reduce financial risk, and accelerate take-up rates.
What Is Demand Aggregation in Fiber Broadband?
Demand aggregation is the process of collecting and analyzing consumer interest in fiber broadband before network construction begins. This approach helps service providers:
Instead of deploying fiber and hoping customers will sign up, demand aggregation ensures that ISPs and network operators invest in locations where there is a proven interest.
How Demand Aggregation Works in COS Business Engine
COS Business Engine provides an advanced and automated approach to demand aggregation, making it easier for fiber network operators to gauge interest, manage pre-signups, and strategically plan their network build. Here’s how it works:
1. Capturing Customer Interest
The process begins by enabling potential customers to express interest in fiber broadband through an online registration form in the customer portal. This portal allows residents and businesses to sign up and indicate their level of commitment, whether it’s simply interest or a pre-order.
2. Geographic Demand Mapping
COS Business Engine segments the network area into demand zones like neighborhoods or towns. The platform then tracks how many residents in each zone have registered their interest, providing real-time insight into the highest demand.
3. Setting Take-Rate Thresholds
Network operators can set a minimum take-rate threshold for each area to ensure a viable deployment. For example, if a provider requires a 40% commitment level before proceeding, COS Business Engine will track progress toward that goal and notify stakeholders when the target is met.
4. Automated Customer Engagement
Through the system’s built-in communication tools, potential customers receive automated updates, marketing materials, and calls to action, encouraging them to complete their sign-up. This engagement helps drive momentum and increase participation rates.
5. Decision-Making and Rollout Planning
Once a neighborhood or zone reaches the required take rate, COS Business Engine flags it as ready for deployment. The system can then automatically transition pre-signups into active orders, streamlining the next steps for network construction and service activation.
6. Post-Deployment Conversion and Service Activation
After installing fiber, COS Business Engine plays a crucial role in converting interested customers into paying subscribers. The system ensures a seamless transition from demand aggregation to order fulfillment and service provisioning.
The Benefits of Demand Aggregation with COS Business Engine
Demand aggregation is a critical strategy for ensuring a fiber broadband network’s financial and operational success. COS Business Engine provides the tools necessary to automate and optimize this process, allowing network operators to make informed decisions, minimize risk, and maximize customer adoption. By leveraging demand aggregation, fiber providers can build smarter, more efficient networks that meet real customer needs from day one.
Would you like me to include specific case studies or examples?
Ready to optimize your operations? Contact us today to learn more!
What does Open Access Fiber Mean?
The Ultimate Solution for Both Traditional ISPs and Open Access Networks
Customizing Your Marketplace: A Step-by-Step Guide to COS Business Engine’s Intuitive Content Editing Features