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Updated Network Troubleshooting Feature and Network Element Tree

Network Trouble Shooting COS Business Engine

File Attachments to Tickets


Network operators need to get a comprehensive overview of their network quickly. Our new tree view displays the statuses of different network elements in the system. It helps network operators visualize, locate, and troubleshoot any issues in their network quicker and more efficiently.

Our Provisioning Dashboard shows you the total count of ONTs (Optical Network Terminal) in your network and whether they are online or offline. From there, you can easily access the tree view that opens when you click on the network element widget:

COS Systems Network Monitoring

The tree’s nodes are Technical Area, OLT, and port. The number of ONTs on each level is visible

You also see if these ONTs are online or offline- information we gather from our many hardware vendor integrations, and that is displayed and easily available in the tree view.


COS Systems Network Monitoring

You can click on the different nodes in the tree to get to the corresponding entity. By using this feature, a network operator can easily see if there is a problem on a specific OLT or port.