Seamless Fiber Network Management with COS Business Engine and Calix Integration

In today’s fast-paced fiber industry, network operators need advanced tools to maintain efficiency, reduce manual errors, and provide top-notch customer experiences. The integration between COS Business Engine and Calix enables just that—a powerful, intuitive, and automated solution to manage every aspect of fiber operations. Let’s take a walk through the integrated user experience.

Dashboard Overview: Network Connectivity at Your Fingertips

The journey begins at the COS Business Engine dashboard, a comprehensive view that showcases the health of your entire network. Operators can easily monitor objects (such as service locations and connected devices) and network connection statuses. This real-time overview helps identify issues before they affect customers, providing peace of mind to both operators and subscribers.

Drilling into the Network: Object and ONT Details

From the dashboard, simply click on an object to dive into the details of that location. The connected ONT (Optical Network Terminal) becomes visible, showing its Reachable status and other essential data such as Link status. This real-time feedback ensures that field operations and customer support teams can quickly access the most current and accurate information.

Exploring the Order: Network Contracts and Provisioning Info

At the object level, you can view active orders related to the network. Clicking into an order reveals the network contract, which contains critical provisioning information. The order history displays key timestamps, such as when the ONT was provisioned—often completed within minutes after the order activation. This fast and automatic process exemplifies how the integration minimizes service delays.

Technical Insights: ONT Status, Alarms, and Subscriber Info

By clicking “Show Technical Info,” operators gain a deeper understanding of the connected ONT’s performance. This screen provides ONT status insights, including optical measurements for troubleshooting, alarms (if present), subscriber details, service specifications, DHCP settings, and port status. This rich data allows support teams to resolve customer issues swiftly, reducing downtime and improving satisfaction.

Retracing Steps: Vetro Documentation and Historical Data

After reviewing technical information, operators can easily return to the object view, where they’ll find a wealth of historical technical data. This information, which is gathered during the ONT installation, is invaluable when handling support tickets or performing diagnostics. Historical data can be accessed at any time, providing key performance metrics that help operators understand past issues and prevent future ones.

Resolving Errors: The Provisioning Dashboard

The integration between COS Business Engine and Calix also simplifies error handling. The Provisioning dashboard shows the status of any provisioning errors or mismatches. This feature highlights issues that require immediate attention, allowing operators to resolve them before they impact service quality.

Monitoring Network Elements: ONTs, OLTs, and PON Ports

Operators can also navigate to the Network Elements section, where they’ll find a detailed network element tree showing ONTs on PON ports and their online/offline statuses. This hierarchical view allows for easy identification of problematic nodes. By clicking into a specific ONT, operators can see its parent OLT and associated PON port, providing an essential link between the customer-facing ONT and the backbone infrastructure.

Advanced Troubleshooting: Technical and Historical Data at a Glance

Once inside the ONT’s page, operators can access detailed technical information and review the ONT’s downtime history. This overview helps pinpoint performance issues and track trends that may lead to future disruptions. Having this information on-hand ensures that operators can address potential issues proactively.

Empowering Operators with COS Business Engine and Calix

The seamless integration of COS Business Engine and Calix empowers fiber network operators to manage their networks more effectively. With real-time network insights, fast provisioning, advanced diagnostics, and powerful troubleshooting tools, operators can ensure high service quality while reducing operational costs and improving customer satisfaction.

Start leveraging the power of this integration today, and watch your network operations reach new levels of efficiency and precision.

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This integration provides a holistic approach to fiber network management, enabling both automation and control at every step, from network status monitoring to handling provisioning errors and accessing historical technical information​​​​​.