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To Revolutionize and Simplify Customer Experience and Sign-Up Process for Network Operators and Subscribers Worldwide


Las Vegas, Nevada, Calix ConneXions, October 2023 – GOCare providing innovative software solutions to the broadband and utility industries, including a complete digital experience platform, proprietary SMS Chat functionality, Secure Payments, multi-platform NPS scoring, and a sophisticated analytics engine, and COS Systems, a leading provider of network management and billing solutions for Network Operators, Service Providers and Open Access Networks are excited to announce a strategic partnership as well as a Proof of Concept (PoC) demonstrations that will take place on the expo hall floor of ConneXions.

This collaboration brings together two industry leaders to revolutionize and simplify the customer experience and sign-up process for Service Providers and their subscribers worldwide.

The PoC addresses customers’ overwhelming preference for digital channel engagement and the convenience of those channels for prospective customers, existing customers, and operators alike. Combining COS System’s address-search functionality (showing where fiber is available), with GOCare’s intelligent data capture and flexible digital experience platform, the companies provide operators and their subscribers with a world-class customer experience and easy access to available services. The integration makes it easy for operators’ subscribers to sign up for service by using digital channels such as SMS, WebChat, Social Media interactions, and even email to both get information about fiber services available in their area and eventually sign up via those digital channel engagement mediums.

COS Systems Business Engine, a proven network management solution (BSS/OSS) supporting Service Providers, Operators, and Open Access Networks with an automated end-to-end solution to streamline fiber network management will integrate seamlessly with GOCare’s analytics engine to enable operators to search for and sign up for services using the digital mediums most comfortable to their subscribers.  

“In a landscape where ISPs must constantly adapt their interactions with networks and subscribers, our decision to partner with GoCare has us very excited. This partnership signifies more than integration; it opens new avenues for enhanced communication and customer experiences, while reducing operational expenses and time for ISPs and network owners. COS has always championed automation, and finding a partner in GOCare, who shares this ethos, means our combined software capabilities will empower operations to engage with customers through contemporary channels like SMS, Facebook, WhatsApp, and Instagram, with the scope for further expansion. It’s about efficiency meeting innovation for superior service delivery,” said Mikael Philipsson, CEO of COS Systems.

“In today’s competitive broadband marketplace, ‘being easy to do business with’ is critical”, stated Rick Perkins, CTO of GOCare. “The PoC between GOCare and COS Systems simplifies customers’ expression of interest to a service provider and accelerates the timeline of service delivery without the friction of legacy processes like web searches, filling out forms online or even phone calls, IVR, hold times, and more” added Rick. Furthermore, service providers are able to determine consumer demand beyond their footprint for future smart builds through this important integration between GOCare and COS Systems”, concluded Perkins.

COS Systems and GOCare are committed to helping operators worldwide deliver exceptional broadband services with unmatched reliability and performance. The partnership will focus on providing a best-in-class customer experience to meet the evolving needs of service providers and their subscribers.

About COS Systems:

COS Systems is a leading provider of cloud-hosted network management and billing solutions for service providers. COS Business Engine is a proven network management solution (BSS/OSS) supporting Service Providers and Open Access Networks. The end-to-end platform provides subscribers self-service and digital sales and marketing through an online marketplace. Service orders will be automatically activated within a minute, and billing follows with no operator interaction. It offers a great user experience, increasing take rates and revenue. COS Systems has a global customer base and serves a wide range of service providers, including municipalities, utilities, network operators, and fiber ISPs. Learn more about COS Systems at www.cossystems.com.

About GOCare:

GOCare provides software solutions to the broadband and utility industries. Our SaaS portfolio includes a complete digital experience platform, proprietary SMS Chat functionality, Secure Payments, multi-platform NPS scoring, and a sophisticated analytics engine allowing our clients to benchmark their performance against other similar operators. GOCare was founded by industry veterans and incorporates its mission of “By Operators, For Operators” into how they partner with broadband industry leaders such as Vexus Fiber, Point Broadband, Bluepeak, and many others. For more information visit www.gocarecx.com

COS Systems and netElastic RADIUS Solutions Collaboration Logo with Village Background

Santa Clara, California, and Umeå, Sweden, August 22, 2023 – netElastic, an innovative software company providing high-performance routing solutions, and COS Systems, a leading provider of network management and billing solutions for Service Providers and Open Access Networks are excited to announce a strategic partnership. This collaboration brings together two industry leaders to revolutionize the delivery of RADIUS (Remote Authentication Dial-In User Service) solutions for service providers worldwide.

This partnership between COS Systems and netElastic addresses the growing demand for BSS solutions for Open Access networks. By combining COS System’s unique open-access billing solution with netElastic’s pioneering vBNG routers, the companies will provide service providers with a powerful, future-ready RADIUS platform.

COS Systems Business Engine, a proven network management solution (BSS/OSS) supporting Service Providers and Open Access Networks with an automated end-to-end solution to streamline fiber network management will integrate seamlessly with netElastic’s virtual BNG, a software-based solution that enables service providers to deliver high-performance broadband services. This integration will empower open access service providers to efficiently manage subscriber access and authentication through a centralized RADIUS solution, allowing them to choose virtually any RADIUS-capable BNG solution to manage subscribers.

“We are thrilled to collaborate with netElastic Systems whose disaggregated approach to BNG makes it an attractive solution, creating a wider overlap with fiber operators using COS. This collaboration brings key L3 functionality to enable automation in forward-thinking, unique business models.” said Mikael Philipsson, CEO of COS Systems. 

“While programming an OLT directly is good enough for many ISPs, open-access networkers need fine-grained subscriber control to provide services that allow them to differentiate in the market.” said Tom Mitchell, VP of Strategy and Business Development at netElastic Systems. “RADIUS is the open standard that enables this and netElastic’s virtual Broadband Network Gateway (vBNG) is the ideal router to bring it all home.”

COS Systems and netElastic are committed to helping service providers around the world deliver exceptional broadband services with unmatched reliability and performance. The partnership will focus on providing best-in-class RADIUS solutions to meet the evolving needs of service providers and their subscribers.

About COS Systems:

COS Systems is a leading provider of cloud-hosted network management and billing solutions for service providers. COS Business Engine is a proven network management solution (BSS/OSS) supporting Service Providers and Open Access Networks. The end-to-end platform provides subscribers self-service and digital sales and marketing through an online marketplace. Service orders will be automatically activated within a minute and billing follows with no operator interaction. It offers a great user experience, increasing take rates and revenue. COS Systems has a global customer base and serves a wide range of service providers, including municipalities, utilities, network operators, and fiber ISPs. Learn more about COS Systems at www.cossystems.com

About netElastic:

netElastic is an innovative software company providing high-performance routing solutions for broadband providers. netElastic developed one of the first software-based broadband network gateways (BNGs) and has been a leader ever since. netElastic vBNG brings greater scalability, flexibility, and lower costs to BNGs. netElastic’s software-based CGNAT solution provides the most important CGNAT features at a fraction of the cost of traditional proprietary CGNAT solutions. For more information, please visit www.netelastic.com

How much bandwidth do subscribers actually need? And can the digital divide be closed even in a country with one of the most unequal distributions of wealth and income in the world? Watch the latest episode with these exciting guests

🇿🇦 Steve Briggs, CEO of Isizwe from South Africa
🇨🇦 Bradley Fisher, CRO of Distributel from Canada
🇸🇪 Isak Finér, CRO of COS Systems from Sweden

and their host
🇺🇸 Nick Dinsmoor, CMO of Bonfire from the United States

 

sak Finér, CRO of COS Systems, discussing broadband connectivity on the Beer and Broadband podcast.

 

 

 

 

 

 

 

 

 

 

 

or listen to the episode on Spotify.

We’re pleased to announce Cityside Fiber as our new customer and are very excited to help them bring fast, reliable fiber to businesses and homes in Orange County!

COS and Cityside: Standing Together for Fiber Internet

Experience the future of fiber connectivity with Cityside Fiber and COS Systems. Join us in transforming Orange County into a hub of technological innovation and limitless possibilities.

Many of our customers are already using the integrated online marketplace, enabling their subscribers to choose what they want when they want and no matter where they are – 24/7! Our updated and improved version of the platform allows for even more customization and makes it easier for you to

  • Customize the portal to your brand guidelines and needs
  • Modify existing templates and create your own look and feel
COS and VETRO logos - Partners in Streamlined Fiber Network Management

COS and VETRO logos - Partners in Streamlined Fiber Network Management

Integration Eliminates Swivel-Chair Operations and Duplicate Data Entry by Providing Real-Time Visibility for Service Locations, Installation Status, and Service Type

 

Portland, ME, May 2, 2023 – In a surging fiber broadband market, network owners and operators remain competitive by planning and deploying fiber networks rapidly and cost effectively. A new technical integration announced today between VETRO, a leading global provider of open, cloud-native fiber management systems of record, and COS Systems, a premier maker of cloud-hosted software used to manage broadband networks around the world, will do just that — providing network operators and internet service providers (ISPs) an automated end-to-end solution to streamline fiber network management. The integrative approach between the two companies will lead to greater efficiencies in areas ranging from planning to operations, reducing critical time to market.

“With soaring demand for true high-speed connectivity, the broadband industry needs to deliver network infrastructure that keeps pace. We’re delighted to partner with the forward-thinking, innovative team at COS Systems to help our shared customers seamlessly leverage VETRO’s best-in-class fiber management system,” said Will Mitchell, VETRO CEO. “Our open API, cloud-native platform enables seamless integration between VETRO’s system of record and OSS/BSS tools offered by COS to help network operators save significant time and money with the service provisioning and billing associated with their fiber networks.”

Optimizing Network Design and Serviceability

Leveraging VETRO’s network mapping data along with the COS Business Engine, joint VETRO and COS customers can now plan and design networks based on confirmed demand, optimizing fiber build outs. Field crews installing equipment have direct access to fiber circuit paths and network design; as drops are completed and Optical Network Terminals (ONTs) are installed, status changes are updated in real time, driving serviceability.

Network operators can easily identify and troubleshoot issues and respond to outages and service requests quickly. Various departments — engineering and billing for example — are working from the same set of data in real time, eliminating repetitive “swivel chair” operations and ensuring data integrity.

“With our integration, we’re marrying two industry-leading platforms to provide network operators with a holistic view of their network,” says Mikael Philipsson, CEO, COS Systems. “Today’s dynamic broadband environment requires thoughtful, collaborative approaches and we are proud to work with VETRO to deliver a solution that compresses deployment time, drives down errors, and provides real-time visibility and monitoring. The powerful combination of the COS Business Engine and VETRO’s always-accurate system of record offers a smart, automated end-to-end solution, with thousands of validations and cross-referencing to ensure data integrity.”

To learn more about the integration or to request a demo, please visit cossystems.com/book-a-demo/

About COS

COS Systems delivers cloud-hosted software to plan, build, and manage broadband networks globally. COS Business Engine is a proven network management solution (BSS/OSS) supporting Service Providers and Open Access networks. The end-to-end platform provides subscriber self-service and digital sales and marketing through an online marketplace. Service orders will be automatically activated within a minute and billing follows with no operator interaction.  It offers a great user experience, increasing take rates and revenue. Learn more about COS Systems.

About VETRO

VETRO builds software that makes it radically simpler and faster for broadband providers to plan, design, deploy, and operate their fiber optic networks. Our map-based SaaS platform is easier to use and more powerful than traditional tools, and enables network owners, operators and sponsors to benefit from a modern, integrated, and connected digital hub for their physical network assets. Learn more about VETRO at vetrofibermap.com.

We are thrilled to announce that we are now one of Calix elite partners! As Calix’ leading BSS/OSS partner with open access/wholesale functionality, we are really excited about the upgraded partnership and are looking forward to future projects and continuous collaboration.

Calix Partners deliver services and solutions that simplify the management of fiber and broadband networks through custom design and operations, excite the customer subscribers, and help grow their business.

Elite Partners hold the highest tier in the Calix Partner Program. They are rapidly growing industry disrupters, changing the way our businesses and customers operate and evolve. Elite partners are the most aligned and highly integrated early adopters of Calix technologies, hold the strongest relationships, and share a large number of joint customers. They also support Calix initiatives and in return receive dedicated relationship management and a seat at the table for strategic innovation from Calix.

 

A symbolic bridge representing the strengthened Calix Investor Relations, fostering collaborative growth and innovation with COS Systems as a strategic partner in the telecommunications industry.

Read more about Calix here

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Watch how our software comes into use here!

Illustration of houses benefiting from FTTH technology, showcasing our leadership among FTTH innovators on Broadband Communities' Top 100 list for nine years.We are very proud to have made the Broadband Communities’ Top 100 Companies list of FTTH leaders and innovators 2022, for the ninth concecutive year! Our products and dedication to our customers stand the test of time.

Selection Criteria*

In selecting the FTTH Top 100, the editors looked for organizations that advance the cause of fiber-based broadband by

  • Deploying networks that are large or ambitious, have innovative business plans, or are intended to transform local economies or improve communities’ quality of life
  • Supplying key hardware, software or services to deployers
  • Introducing innovative technologies with game-changing potential, even if they have not yet been commercially deployed
  • Providing critical conditions for fiber builds, such as advocacy or demand aggregation

Read more here

(*source: https://www.bbcmag.com/tools-and-resources/ftth-top-100/2022)

Good news everybody – order at COS has been restored and our all-around talent Spencer is back at the office!

After spending time away from us and doing something even more meaningful (being a full-time dad of three), Spencer has finally returned to the office and is ready to put his mind to and focus on how to connect the unconnected.

In order to write this piece, I’ve asked several colleagues what Spencer’s actual title is and what he’s especially good at. The answer won’t surprise those who know him but it seems from Sales to Customer Support and Business Development, he can do it all and he does it well! He might even be able to build the trenches to bury fiber conduits but I’m not sure…. 

So welcome back to the office Spencer!

How long have you been gone?

Spencer: About seven-eight months.

What’s your title?

Spencer: [Laughter] I’m not sure….*

What did you miss the most about working at COS?

Spencer: Warm coffee, the contact with our client’s and Ander’s jokes.

What are you especially looking forward to?

Spencer: Meeting new colleagues*, COFFEE!, playing padel, hearing about new customers and other COS updates.

*Like me, yey

You’ve been working at COS Systems for almost six years, what do you think we’re best at? 

Spencer: We’re not only a  great group of hard-working passionate colleagues but we also know how to have fun together when we are not working- Fika, Padel, some beers, etc.

I agree, thanks for taking the time to chat Spencer – now let’s get some coffee! 

If you want to know more about Spencer or (re)connect with him to talk about your fiber projects and needs, don’t hesitate to reach out. 

LinkedIn e-mail +46 72 557 39 90

 

*Note: Since our interview, Spencer has been promoted to Head of Technical Sales Support, congratulations!