# 11 makes troubleshooting much easier! Our latest feature update lets you upload images and other file types and connect them to tickets. It’s a valuable feature designed to enhance the efficiency of your support. This functionality allows Service Providers to include essential visual information, such as screenshots of an error in the system when creating a ticket. This streamlined process not only simplifies the communication of complex technical issues between Service Provider and Network Operator but also ensures that everyone receives comprehensive visual documentation to complement the written description, which makes troubleshooting easier and more efficient.
