Meet Our Team – Quick Q&A with Dustin Dvorak
Tell us a little bit about yourself – who are you, and what is your background?
- Born and raised in Fort Worth, TX
- Programming computers for over 30 years
- Bible Student in college at Dallas Baptist University where I also studied Linguistics, Math, and Computer Science
- Served as a Communications Officer in the United States Marine Corps where I led the top 3 emergency response communications teams for the Pacific Theatre Area of Operations based out of Okinawa, Japan including Operation Tomodachi in 2011
- Consulted in Energy, IT, Telecom, and Non-Profit
- Executive MBA from TCU in 2015
- Co-founded Element8 Internet in 2015 and led the technology department as CIO/CTO through multiple iterations up to a 200bn capital raise with Digital Alpha Fund in 2023
What caught your interest in COS Systems?
- While consulting for PRIME Fiber, I met COS’ CTO Sajan and CEO Mikael as a customer.
- Quickly impressed with the teamwork, culture, and sophistication of the WE and FSM platforms.
- The emphasis on automating business processes and operations in telecom, along with open access and interoperability, very much align with my own vision for my life’s work.
What are your goals for the coming months?
- Wrangle the Customer Success Team Projects (and all associated Task-bunnies that tend to multiply rapidly!)
- Increase team-wide efficiencies from Customer Feedback to Product Engineering
- Make friends with my new teammates!
Why should people contact you and press the “connect with Dustin” button?
- I can help with the entire software stack and development lifecycle, from managing infrastructure to writing code, pull requests, and documentation.
- I am an expert in Strategic/Operational/Tactical planning.
- I think in terms of force multiplication and greatest impact (probably because I am naturally lazy, so I want an AI that just does my entire job for me!)
Tell us a fun fact about yourself.
- I have a diverse range of interests, including computers, math, science, theology, and history.
- Built my first computer at the age of 6 and my first Hello World program at 8!
If you could swap jobs with anyone at COS Systems for a day, who would it be and why?
- Every single team member in a rotating round-robin to understand their needs, pain-points, and workflows.
- Mikael because he seems like a lot of fun – so I would want to be his assistant for a day.
- Jessica/Fannie/Spencer because they all know so much about their respective roles.
- I don’t want to ‘swap’ jobs with Regian for a day – just hang out and play D&D with him all day while working alongside him on support tickets!
What’s your go-to productivity hack when things get busy?
- Focus is key; only do the next right thing.
- Slow is smooth; smooth is fast; fast is lethal.
If you could instantly become an expert in one new skill, what would it be?
- Functional neurology and chiropractic care; this has been a life-changing treatment in my own well-being as a combat veteran and I would love to serve other veterans as well as missionaries and the persecuted church around the world.
- Within my current role and career path – I would love to become an expert in the toolchains for AI/ML as well as DSLs.
What’s your favorite way to unwind after a long workday?
- I love spending time with my wife, mother, and two girls!
- I enjoy training our new puppy Montana.
- Watching anime – IYKYK – enough said.
Lastly, what’s one word your friends or colleagues would use to describe you?
- Ridiculous!
Welcome aboard Dustin!
[West Palm Beach – July 2025]: COS Systems is proud to announce the launch of COS FSM, a powerful, stand-alone Field Service Management (FSM) platform that can be used independently or seamlessly integrated with Business Engine, developed specifically for the fiber industry. As one of the first adopters of the system, Ting, a leading U.S. internet service provider, is now leveraging COS FSM to manage and streamline fiber installations across multiple cities and states, handling over 130 installations per day with precision and efficiency.
With active operations in more than 20 cities across 8 U.S. states, Ting continues to expand its footprint as a premier fiber broadband provider. As part of their commitment to delivering exceptional customer experience and operational excellence, Ting selected COS FSM to modernize and automate their field service operations.
“Field installations are not only a critical part of delivering fiber—they’re often the first physical interaction a subscriber has with our brand. With COS FSM, we ensure that this experience is smooth, timely, and professional,” said CJ Ehrenreich, Senior Vice President, Networks, Construction and Engineering at Ting.
Built for the Field. Backed by Experience.
COS FSM is developed by COS Systems, leveraging years of experience working with those who build and operate fiber networks. Originally embedded in the COS BSS/OSS suite, the functionality has now been expanded into a stand-alone, API-first platform. COS FSM is designed for seamless integration into complex environments involving ISPs, operators, and construction firms alike.
Core Capabilities:
- Support for All Types of Work Orders
Design and automate workflows to match your operational processes. - Skill-Based Assignments
Automatically assign the right technician for the job based on expertise. - Geographic Allocation
Align technicians to specific service zones for local efficiency. - Customer Self-Scheduling
Let customers book their own appointments—improving satisfaction and reducing churn. - Advanced Scheduling Algorithms
Optimize technician routes and minimize travel time with intelligent dispatching.
“We built COS FSM to solve the exact challenges fiber providers face in the field,” said Mikael Philipsson, CEO at COS Systems. “With Ting already using it to scale daily operations across multiple markets, we’re proud to deliver a platform that’s reliable, flexible, and purpose-built for the broadband industry.”
About COS Systems
COS Systems provides software solutions that streamline the deployment and operations of fiber networks, enabling service providers and network owners to efficiently build, market, and manage broadband networks worldwide. Our flagship platform, COS Business Engine, is a proven BSS/OSS solution that supports both traditional ISPs and Open Access networks. COS FSM optimizes scheduling, dispatching, and task management for a more efficient and integrated workflow.
With an end-to-end approach, our solutions enable self-service management, digital sales, and marketing through an intuitive online marketplace. Designed for ease of use, COS software enhances both the customer and employee experience, driving higher take rates and maximizing revenue.
About Ting
Ting is a next-generation internet service provider, offering fiber-optic broadband, fixed wireless and mobile services designed to put people first. With a commitment to being open, honest and fair, Ting brings exceptional connectivity to communities across the country. Learn more at ting.com
- Tell us a little bit about yourself – who are you, and what is your background?
I have been working professionally in the information technology field for 10+ years, but started learning IT when I was 13. I convinced my parents to let me purchase an old server off ebay so I could start hosting video game servers for me and my friends. Since then I have not stopped learning and improving my technical skills. - What caught your interest in COS Systems?
I had been working with a COS customer as a Third Party contractor and during my interaction with COS staff and Business Engine I found the mission of the company very interesting and had expressed my interest in moving on from my previous organization with Pablo Perez who I had worked with in the past. - What are your goals for the coming months?
Learn everything about COS and be able to provide high quality support to both COS employees and customers. - Why should people contact you and press the “connect with Kurtis” button?
I am always available and happy to assist with anything anyone needs. If I don’t know the answer I will always try to help research or find the answer. - If you could swap jobs with anyone at COS Systems for a day, who would it be and why?
I am fairly new to COS so I have not met everyone yet or figured out their roles. But I think switching roles with anyone on the dev team would be interesting. I have some development experience so getting to actually try being a developer for a bit would be interesting. - What’s your go-to productivity hack when things get busy?
Headphones for listening to music or podcasts to block out distraction and focus on the tasks at hand. - If you could instantly become an expert in one new skill, what would it be?
Software Development, I have some experience but being able to become an expert in a few languages instantly would be amazing. - What’s your favorite way to unwind after a long workday?
Video Games or TV - Lastly, what’s one word your friends or colleagues would use to describe you?
Dependable
Extended partnership enables turn-key Open Access network operations backed by COS Business Engine.
Extended partnership enables turn-key Open Access network operations backed by COS Business Engine.
[West Palm Beach – June 2, 2025]: COS Systems continues to strengthen its partnership with Fujitsu, a leading provider of network digital transformation solutions, to advance Open-Access broadband solutions across North America. Integrating COS Business Engine (COS BE) into Fujitsu’s Network Operations Centers (NOCs) in Richardson, Texas, enables a seamless, scalable approach to Open-Access network operations.
Since launching its Open Access services backed by COS Systems, Fujitsu has successfully delivered turnkey broadband solutions that empower digital infrastructure investors, tribal communities, municipalities, cooperatives, and private network owners. The partnership ensures efficient operations, automated service provider onboarding, and an enhanced customer experience.
“The demand for Open Access networks is accelerating, and our partnership with COS Systems enables us to provide network operators with a proven, future-ready solution that accelerates network ROI,” said Gregg Shepperd, Senior Engagement Leader, Managed Network Services at Fujitsu Network Communications, Inc. “COS Business Engine and our Managed Network Services (MNS) provides a complete solution that can help connect communities. It will also enable private investors to build, operate, and scale FTTH networks with operational efficiencies and automation.”
Beyond network operations, Fujitsu also delivers engineering and deployment services leveraging COS BE’s cloud-hosted BSS/OSS platform. Fujitsu streamlines network management, automates provisioning and simplifies customer installations. The solution supports various Open Access business models, from pure wholesale to True Open Access with a customer-driven marketplace, ensuring maximum flexibility for network owners.
“Fujitsu and COS Systems have had a strong relationship for years and share a common goal: making broadband more accessible, efficient, and sustainable,” said Mauricio Martinez, Vice President of Consulting, Managed Network & Support Services and Head of XaaS at Fujitsu Network Communications, Inc. “Together, we provide a comprehensive solution that allows communities to maintain ownership of their infrastructure while benefiting from a best-in-class operations model.”
The COS-Fujitsu partnership has already made a significant impact, supporting communities in their efforts to bridge the digital divide. By combining Fujitsu’s expertise in network deployment and management with COS Systems’ advanced software solutions, the collaboration enables broadband expansion that is both technically and financially sustainable.
“We’re excited to continue building on our successful collaboration with Fujitsu,” added Isak Finer, CRO at COS Systems. “With the right technology and strategic partnerships, we are accelerating the shift toward Open Access networks that create competition, drive economic growth, and improve connectivity for all.”
About COS Systems
COS Systems delivers cloud-hosted software for planning, building, and managing broadband networks worldwide. Our flagship platform, COS Business Engine, is a proven BSS/OSS solution that supports both traditional ISPs and Open Access networks. COS FSM optimizes scheduling, dispatching, and task management for a more efficient and integrated workflow.
With an end-to-end approach, our solutions enable self-service management, digital sales, and marketing through an intuitive online marketplace. Designed for ease of use, COS software enhances both the customer and employee experience—driving higher take rates and maximizing revenue.
COS Systems and Industry Partners to Host Open Access Day 2025
[West Palm Beach – May 2025]: COS Systems is proud to present Open Access Day 2025 — the premier event dedicated to professionals, innovators, and decision-makers shaping the future of Open Access fiber broadband. Taking place on June 1, 2025, from 12:00 to 5:00 PM at the Gaylord Opryland Resort in Nashville, this exclusive pre-conference event is part of Fiber Connect 2025. Pre-registration at www.cossystems.com is required as spots are limited.
Open Access Day 2025 is a unique forum focused entirely on advancing the open access model — a proven approach for driving broadband competition, broadband adoption, and network scalability. The event will bring together key stakeholders for a full afternoon of insights, discussions, and an evening of networking.
This year’s event is hosted by COS Systems together with elite sponsors: Arcadis, Bonfire Fiber, Ciena, Ocius-X and Fujitsu Network Communications, as well as day sponsors: Alpha Innovations, Calix, Nokia, Hexatronic, Capcon Networks and Intellipop.
Event Highlights Include:
- 12:00–1:00 PM | Welcome lunch & keynote from an industry thought leader
- 1:00–4:00 PM | Three interactive expert panels addressing future trends in open access broadband, as well as practical advice from those doing it.
- 4:00–5:00 PM | Networking with peers and industry leaders
- 7:00–10:00 PM | Open (Access) Bar @ BODE Nashville – an informal evening to continue discussions and build connections
“Last year’s Open Access Day was a great event, so we are thrilled to bring the open access community together once again for a dedicated event focused on the opportunities and challenges facing our industry. This is where business models are refined, partnerships are forged, and the future of broadband takes shape,” says Isak Finer, Chief Revenue Officer at COS Systems.
About COS Systems
COS Systems provides software solutions that streamline the deployment and operations of fiber networks, enabling service providers and network owners to efficiently build, market, and manage broadband networks worldwide. Our flagship platform, COS Business Engine, is a proven BSS/OSS solution that supports both traditional ISPs and Open Access networks. COS FSM optimizes scheduling, dispatching, and task management for a more efficient and integrated workflow.
With an end-to-end approach, our solutions enable self-service management, digital sales, and marketing through an intuitive online marketplace. Designed for ease of use, COS software enhances both the customer and employee experience, driving higher take rates and maximizing revenue.
We provide FTTH operators and network owners with software for automating and digitizing every aspect of their FTTH venture. From survey and demand aggregation, to sign up, deployment and billing – to help bridge the digital divide.