Managing fiber network operations is complex, from mapping and demand aggregation to installation, billing, and support. Operators often face delays, errors, and inefficiencies due to challenging hand-offs between teams and systems. COS Business Engine offers a comprehensive solution to streamline every stage of your operations, reducing errors, accelerating timelines, and enhancing the customer experience:
Integration Capabilities and Flexible APIs
- COS Business Engine APIs: Business Engine provides robust APIs and webhooks for integrating third-party tools like VETRO FiberMap enabling seamless data exchange and continuous mapping updates. This integration lets operators efficiently manage both physical network and subscriber data.
- Network Management: Integrating with third-party mapping and network management software allows Business Engine to automatically update serviceable addresses, network statuses, and work orders. This seamless integration ensures that network data remains accurate and actionable, streamlining operations and enhancing service management.
Automated, Demand Driven Planning
- Demand Aggregation Tools: Business Engine’s demand aggregation functionality helps operators gauge interest across mapped areas, which is crucial for informed planning. Using Business Engine’s pre-signup features, operators can identify high-interest areas and prioritize them based on updated mapping data, targeting areas with high demand and optimizing ROI.
Automated Installments and Provisioning
- Installment Workflow: Business Engine automates tasks from initial connection to diagnostics. Integrating third-party mapping data allows for dynamic updates to deployment phases and service eligibility, streamlining the build-out process based on real-time geographic and technical information.
- Zero-Touch Provisioning: Once a location is ready for service, Business Egnine enables zero-touch provisioning, which automatically activates services and captures critical deployment data, such as ONT diagnostics, for smooth service delivery.
Subscriber Management and Service Provisioning
- Automated Subscriber Services: Operators can use Business Engine’s marketplace and customer portal to allow self-service for service selection. Our integration with third-party mapping solutions allows automatic updates to network availability on subscriber portals, enabling customers to instantly check service eligibility based on the latest build-out status.
COS Business Engine’s integration with fiber network management platforms like VETRO or OSPInsight/IQGeo, combined with automated workflows for installments, service activation, and demand aggregation, delivers an end-to-end solution for fiber network operators to manage their infrastructure seamlessly.
Why is Data Integrity Important?
Data integrity is crucial for the success of any system, particularly one like COS Business Engine, managing complex network operations and customer interactions. Here’s why maintaining data integrity is essential:
Accurate Decision-Making: Reliable data allows network operators to make informed decisions. For instance, precise diagnostics and service provisioning data enable quick troubleshooting and ensure customers receive the correct services.
Operational Efficiency: Automated processes in COS Business Engine depend heavily on clean, validated data. Inaccuracies can disrupt workflows, leading to service delays, billing errors, or provisioning failures, all of which increase operational costs and workloads.
Customer Satisfaction: Accurate data ensures a seamless user experience. Customers rely on precise information about service availability, pricing, and billing. When data integrity is compromised, issues such as incorrect billing or service disruptions arise, ultimately leading to dissatisfaction.
Compliance and Revenue Assurance: Inaccurate data can result in billing disputes or compliance challenges, especially in Open Access or wholesale networks involving multiple service providers. High data integrity ensures accurate billing and minimizes revenue loss from “free riders” or errors.
Security and Trust: Data integrity protects against unauthorized changes or corruption, ensuring sensitive customer and network data remains secure. This transparency fosters trust between service providers and customers or partners.
Within COS Business Engine, data integrity is a fundamental aspect of the platform’s design, supporting accurate and reliable operations. The platform employs several methods to maintain high data quality:
- Automation and Validation: The system automates tasks like service provisioning and billing, relying on accurate data inputs. Thousands of validations are built into the platform to prevent errors and maintain data integrity.
- Real-Time Data Monitoring: Integration with network management systems provides real-time status updates, enabling proactive network performance monitoring and issue resolution.
- Centralized Database: Key data such as subscriber information, service locations, and billing details are stored in a centralized database, ensuring consistency across different platform modules.
- API Integration and Data Synchronization: APIs facilitate seamless integration with third-party systems, ensuring data remains synchronized and accurate.
By automating processes, implementing rigorous validation, and ensuring continuous monitoring, COS Business Engine reduces human error and enhances data quality. This, in turn, supports efficient, secure, and reliable network operations.
We provide FTTH operators and network owners with software for automating and digitizing every aspect of their FTTH venture. From survey and demand aggregation, to sign up, deployment and billing – to help bridge the digital divide.