Platform capabilities
COS Systems runs the commercial and operational side of a fiber network: selling services, building and activating them, then operating and billing for them. Every capability below belongs to one of those three stages.
The lifecycle
01
Sell
Demand aggregation · Marketplace · Service offering
02
Build and activate
Installation · Service activation · Field operations
03
Operate and bill
Customer portal · Billing · Ticketing · Support
Across all of it: APIs and integrations.
Demand is collected by address before construction, then converted through a storefront or a rep in the field. Starting in the right area is critical to achieving high take rates and to the financial viability of a deployment.
Delivered by
COS Business EngineCOS MarketplaceCOS Prospector
Assess local demand for Fiber-to-the-Home with a broadband user survey in COS Business Engine.
Identify which areas have the highest demand, and where the most motivated potential customers are located.
Set the target take rate an area has to reach before build-out starts.
The target take rate sparks conversations among neighbours, generating organic word-of-mouth.
Survey data tells you who your customers are and what they want, before service exists.
Integrated within COS Business Engine, it powers a standardized buyflow for multi-provider broadband networks.
Streamlines the process for customers to find their location quickly and accurately.
Run trackable campaigns across your fiber footprint: welcome offers, seasonal deals and bundles.
Search addresses, choose services and place orders in minutes, right from the field.
Differentiate plans across markets and submarkets based on competition, demand and deployment costs.
Give customers clear detail on speed, pricing and contract terms alongside each plan.
An order moves to activation without manual re-entry. Where a visit is needed, the installation workflow carries the address, hardware and connection detail the technician needs.
Delivered by
COS Business EngineCOS FSM
An integrated engine that standardizes installations from initial order through service activation.
Hold the link between every address and the hardware serving it.
Turns “buy” into “live” in minutes.
Self-service is the key to efficient network operations, particularly in an Open Access environment.
An overview of the status of the services on your network when provisioning runs through a partner.
Dispatch technicians, track jobs and close them against the subscriber record.
Routine changes stay with the subscriber. Billing runs off live service status, and on a shared network the same data settles revenue between the network owner and each ISP.
Delivered by
COS Business EngineCOS Wholesale Engine
Puts control in the hands of customers, letting them manage their broadband services themselves.
Makes it easier to manage and communicate network outages.
Billing for ISP, hybrid, open access and wholesale networks, tied to orders, provisioning and live service status.
If you run the network as a single provider, bill your end customers directly.
Set tax rates and tie them to features, based on where the subscriber address is located.
Billing in Open Access Networks is complex, given the roles between operators, ISPs and subscribers.
The ticketing module has grown well beyond issue logging.
Optimize performance and support proactive maintenance and troubleshooting across the network.
Four capabilities sit outside the three stages. They are how the rest stay consistent with each other, and with the systems already running around them.
REST endpoints and real-time webhooks connecting provisioning, order management and network operations.
Supports a wide range of users across multiple organizations and roles.
Thousands of built-in validations and cross-checks.
Find customer data, orders and system settings from one search field.
A demo runs against a live configuration rather than slides. Bring your build plan, your service catalogue, or your ISP arrangements.
Start on the Our Solution page. It matches products to operator type and business model. This page answers the other question: whether a specific capability exists and which stage it belongs to.
No. The three stages describe how the capabilities relate to each other, not a purchasing requirement. Operators commonly start in one stage and extend into the others.
Not necessarily. The API layer connects COS to systems already in place. On a wholesale network, ISPs keep their own billing, brand and subscribers.
Yes. The customer portal lets subscribers change plans, update payment details and book appointments themselves, which keeps routine traffic out of the support queue.
A view of interest by address, grouped into areas with a target take rate for each. Operators use it to sequence construction and to evidence demand in funding applications.
Yes. COS Prospector writes orders into the same subscriber record as COS Marketplace, so an address ordered at the door and one ordered online follow the same activation path.
COS Systems delivers a cloud-based platform built for broadband operators, automating operations from demand generation through provisioning, billing, and field service. Operators run COS Business Engine as the operating core for retail, open access, or hybrid models, and add COS Wholesale Engine as the wholesale layer when several ISPs sell on the network. COS FSM, COS Prospector and COS Marketplace extend the portfolio across field service, door-to-door sales and the subscriber storefront, and COS Fiber Flow extends it with Active Ethernet network operations.
