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Ting Chooses COS FSM to Modernize and Scale Fiber Installations Across the U.S.

[West Palm Beach – July 2025]: COS Systems is proud to announce the launch of COS FSM, a powerful, stand-alone Field Service Management (FSM) platform that can be used independently or seamlessly integrated with Business Engine, developed specifically for the fiber industry. As one of the first adopters of the system, Ting, a leading U.S. internet service provider, is now leveraging COS FSM to manage and streamline fiber installations across multiple cities and states, handling over 130 installations per day with precision and efficiency.

With active operations in more than 20 cities across 8 U.S. states, Ting continues to expand its footprint as a premier fiber broadband provider. As part of their commitment to delivering exceptional customer experience and operational excellence, Ting selected COS FSM to modernize and automate their field service operations.

“Field installations are not only a critical part of delivering fiber—they’re often the first physical interaction a subscriber has with our brand. With COS FSM, we ensure that this experience is smooth, timely, and professional,” said CJ Ehrenreich, Senior Vice President, Networks, Construction and Engineering at Ting.

Built for the Field. Backed by Experience.

COS FSM is developed by COS Systems, leveraging years of experience working with those who build and operate fiber networks. Originally embedded in the COS BSS/OSS suite, the functionality has now been expanded into a stand-alone, API-first platform. COS FSM is designed for seamless integration into complex environments involving ISPs, operators, and construction firms alike.

Core Capabilities:

  • Support for All Types of Work Orders
    Design and automate workflows to match your operational processes.
  • Skill-Based Assignments
    Automatically assign the right technician for the job based on expertise.
  • Geographic Allocation
    Align technicians to specific service zones for local efficiency.
  • Customer Self-Scheduling
    Let customers book their own appointments—improving satisfaction and reducing churn.
  • Advanced Scheduling Algorithms
    Optimize technician routes and minimize travel time with intelligent dispatching.

“We built COS FSM to solve the exact challenges fiber providers face in the field,” said Mikael Philipsson, CEO at COS Systems. “With Ting already using it to scale daily operations across multiple markets, we’re proud to deliver a platform that’s reliable, flexible, and purpose-built for the broadband industry.”

About COS Systems
COS Systems provides software solutions that streamline the deployment and operations of fiber networks, enabling service providers and network owners to efficiently build, market, and manage broadband networks worldwide. Our flagship platform, COS Business Engine, is a proven BSS/OSS solution that supports both traditional ISPs and Open Access networks. COS FSM optimizes scheduling, dispatching, and task management for a more efficient and integrated workflow.

With an end-to-end approach, our solutions enable self-service management, digital sales, and marketing through an intuitive online marketplace. Designed for ease of use, COS software enhances both the customer and employee experience, driving higher take rates and maximizing revenue.

About Ting

Ting is a next-generation internet service provider, offering fiber-optic broadband, fixed wireless and mobile services designed to put people first. With a commitment to being open, honest and fair, Ting brings exceptional connectivity to communities across the country. Learn more at ting.com

Get in Touch with us!
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COS Systems expands Open Access Services partnership with Fujitsu

Extended partnership enables turn-key Open Access network operations backed by COS Business Engine.

 

Extended partnership enables turn-key Open Access network operations backed by COS Business Engine.

[West Palm Beach – June 2, 2025]: COS Systems continues to strengthen its partnership with Fujitsu, a leading provider of network digital transformation solutions, to advance Open-Access broadband solutions across North America. Integrating COS Business Engine (COS BE) into Fujitsu’s Network Operations Centers (NOCs) in Richardson, Texas, enables a seamless, scalable approach to Open-Access network operations.

Since launching its Open Access services backed by COS Systems, Fujitsu has successfully delivered turnkey broadband solutions that empower digital infrastructure investors, tribal communities, municipalities, cooperatives, and private network owners. The partnership ensures efficient operations, automated service provider onboarding, and an enhanced customer experience.

“The demand for Open Access networks is accelerating, and our partnership with COS Systems enables us to provide network operators with a proven, future-ready solution that accelerates network ROI,” said Gregg Shepperd, Senior Engagement Leader, Managed Network Services at Fujitsu Network Communications, Inc. “COS Business Engine and our Managed Network Services (MNS) provides a complete solution that can help connect communities. It will also enable private investors to build, operate, and scale FTTH networks with operational efficiencies and automation.”

Beyond network operations, Fujitsu also delivers engineering and deployment services leveraging COS BE’s cloud-hosted BSS/OSS platform. Fujitsu streamlines network management, automates provisioning and simplifies customer installations. The solution supports various Open Access business models, from pure wholesale to True Open Access with a customer-driven marketplace, ensuring maximum flexibility for network owners.

“Fujitsu and COS Systems have had a strong relationship for years and share a common goal: making broadband more accessible, efficient, and sustainable,” said Mauricio Martinez, Vice President of Consulting, Managed Network & Support Services and Head of XaaS at Fujitsu Network Communications, Inc. “Together, we provide a comprehensive solution that allows communities to maintain ownership of their infrastructure while benefiting from a best-in-class operations model.”

The COS-Fujitsu partnership has already made a significant impact, supporting communities in their efforts to bridge the digital divide. By combining Fujitsu’s expertise in network deployment and management with COS Systems’ advanced software solutions, the collaboration enables broadband expansion that is both technically and financially sustainable.

“We’re excited to continue building on our successful collaboration with Fujitsu,” added Isak Finer, CRO at COS Systems. “With the right technology and strategic partnerships, we are accelerating the shift toward Open Access networks that create competition, drive economic growth, and improve connectivity for all.”

 

About COS Systems

COS Systems delivers cloud-hosted software for planning, building, and managing broadband networks worldwide. Our flagship platform, COS Business Engine, is a proven BSS/OSS solution that supports both traditional ISPs and Open Access networks. COS FSM optimizes scheduling, dispatching, and task management for a more efficient and integrated workflow.

With an end-to-end approach, our solutions enable self-service management, digital sales, and marketing through an intuitive online marketplace. Designed for ease of use, COS software enhances both the customer and employee experience—driving higher take rates and maximizing revenue.

Get in Touch with us!
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Press Release – COS Systems hosts second Open Access Day

COS Systems and Industry Partners to Host Open Access Day 2025

 

[West Palm Beach – May 2025]: COS Systems is proud to present Open Access Day 2025 — the premier event dedicated to professionals, innovators, and decision-makers shaping the future of Open Access fiber broadband. Taking place on June 1, 2025, from 12:00 to 5:00 PM at the Gaylord Opryland Resort in Nashville, this exclusive pre-conference event is part of Fiber Connect 2025. Pre-registration at www.cossystems.com is required as spots are limited. 

Open Access Day 2025 is a unique forum focused entirely on advancing the open access model — a proven approach for driving broadband competition, broadband adoption, and network scalability. The event will bring together key stakeholders for a full afternoon of insights, discussions, and an evening of networking.

This year’s event is hosted by COS Systems together with elite sponsors: Arcadis, Bonfire Fiber, Ciena, Ocius-X and Fujitsu Network Communications, as well as day sponsors: Alpha Innovations, Calix, Nokia, Hexatronic, Capcon Networks and Intellipop.

Event Highlights Include:

  • 12:00–1:00 PM | Welcome lunch & keynote from an industry thought leader 
  • 1:00–4:00 PM | Three interactive expert panels addressing future trends in open access broadband, as well as practical advice from those doing it. 
  • 4:00–5:00 PM | Networking with peers and industry leaders 
  • 7:00–10:00 PM | Open (Access) Bar @ BODE Nashville – an informal evening to continue discussions and build connections

“Last year’s Open Access Day was a great event, so we are thrilled to bring the open access community together once again for a dedicated event focused on the opportunities and challenges facing our industry. This is where business models are refined, partnerships are forged, and the future of broadband takes shape,” says Isak Finer, Chief Revenue Officer at COS Systems.

 

About COS Systems
COS Systems provides software solutions that streamline the deployment and operations of fiber networks, enabling service providers and network owners to efficiently build, market, and manage broadband networks worldwide. Our flagship platform, COS Business Engine, is a proven BSS/OSS solution that supports both traditional ISPs and Open Access networks. COS FSM optimizes scheduling, dispatching, and task management for a more efficient and integrated workflow.

With an end-to-end approach, our solutions enable self-service management, digital sales, and marketing through an intuitive online marketplace. Designed for ease of use, COS software enhances both the customer and employee experience, driving higher take rates and maximizing revenue.

Get in Touch with us!
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Press Release – COS Systems and Calix Expand PON Networks in the Nordics

COS Systems and Calix Expand PON Networks in the Nordics

 

The Nordics have long been at the forefront of fibre rollouts, and while Active Ethernet has historically dominated the region, the global shift towards PON (Passive Optical Network) technology is gaining momentum. As a market leader in FTTH solutions across North America, Calix is now introducing its innovative PON solutions to the Nordics in collaboration with COS Systems, enabling operators to seamlessly modernise and scale their networks.

“The Nordics have always led the way in broadband innovation, and we’re excited to bring our cutting-edge PON technology to Sweden and beyond. Together with COS Systems, we are making it easier than ever for operators to deploy smarter, more sustainable fibre networks,” says Patricia Öien Ingemarsson, Sales Manager Nordics at Calix.

Why Calix PON?

Active Ethernet networks provide a dedicated fibre connection to each user, ensuring consistent bandwidth and high performance. However, they require energy-intensive switches distributed throughout the network footprint. PON, on the other hand, utilises a shared fibre infrastructure with optical splitters (mirrors) to distribute signals, making it more cost-efficient and less vulnerable.

While traditional concerns around PON have centred on potential bandwidth contention, advancements from industry leaders such as Calix now enable multi-gigabit speeds on XGS – PON, 50G Pon and beyond. Compared to Active Ethernet, PON technology from Calix delivers several key advantages:

  • Lower energy consumption – A greener, more cost-efficient network
  • Scalable capacity management – Seamlessly meets growing demand
  • Optimised operations & maintenance – Automation streamlines network management
  • Simplification – Easy and quick setup for fast roll-out
  • IP/MPLS enabled platform, with integrated BNG capabilities
  • Modular, Compact (1RU) High-density OLTs

A Seamless Transition with COS Systems  and Calix

With a long-standing global partnership, Calix and COS Systems provide a fully integrated solution to support network owners and operators. COS Systems offers a comprehensive broadband management platform (BSS/OSS), ensuring a smooth, automated migration to PON.

The deep integration between COS Systems & SMx SDN Controller – an advanced network Manager with a REST based API and NetConfYANG configuration model enables:

  • Automated provisioning – Simplifies service activation for new customers
  • Network Sync & Registry – Ensures seamless operation and accurate element tracking
  • 24/7 Monitoring & Diagnostics – Detects disruptions, analyses ONT status, and enables remote troubleshooting with real-time visibility into connected devices

With this integration, operators benefit from a scalable, automated solution that maximises efficiency, minimises downtime, and provides unparalleled flexibility.

“Our collaboration with Calix has been incredibly successful, and we’re thrilled to expand it further. By integrating our solutions, we empower operators with a seamless transition to PON, optimising everything from service activation to troubleshooting,” says Mikael Philipsson, CEO of COS Systems.

About Calix

With a 25-year legacy of empowering broadband service providers, Calix delivers an end-to-endbroadband platform—from the access edge to in-home Wi-Fi networks. Our solutions integratehardware, software, and cloud-based analytics while upholding the highest standards for energy efficiency and sustainability under the EU Code of Conduct. With over 1,600 customers worldwide, including more than 600 providers operating 10G XGS-PON networks, Calix continues to transform broadband across North America and beyond.

About COS Systems

COS Systems delivers cloud-hosted software to plan, build, and manage broadband networks worldwide. Our flagship platform, COS Business Engine, is a proven BSS/OSS solution that supports both traditional ISPs and Open Access networks. COS FSM optimises scheduling, dispatching, and task management for a more efficient and integrated workflow. With an end-to-end approach, our solutions enable self-service management, digital sales, and marketing through an intuitive online marketplace. Designed for ease of use, COS Business Engine enhances both the customer and employee experience—driving higher take-up rates and maximising revenue.

Watch the demo!

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Press Release Joint White Paper by SNG, VALO and COS Systems

COS Systems, SNG, and Valo Publish Joint White Paper on Options to Bridge Broadband Gaps 

 

November 9th, 2023, Umeå Sweden — Strategic Networks Group (SNG), Valo, and COS Systems today announced that they have published a white paper exploring the challenges that bridging broadband gaps in unserved and underserved areas entails, as well as presenting possible approaches to address them.

This whitepaper explores the challenges faced by localities (communities, regions, etc.) and presents four potential options to address their broadband gaps: do nothing, subsidize an ISP, become an ISP, or develop a digital infrastructure public-private partnership.

After thorough evaluation, the digital infrastructure public-private partnership (PPP) approach emerges as the most recommended solution because it leverages the strengths of both public and private sectors to ensure affordable broadband access is available to all.

The release of the white paper “Leaving No One Behind in an Increasingly Digital World–Options for Unserved and Underserved Areas to Bridge Broadband Gaps” is the outcome of a long partnership between SNG, COS, and Valo to enable stewardship of localities’ digital future that is sustainable, inclusive, and cost-effective.

Ensuring that no one in your locality is left behind in an increasingly digital world means that everybody can access reliable and affordable high-speed internet. This broadband connectivity has become an essential infrastructure for localities. However, there are still areas where broadband services are non-existent (unserved) or inadequate (underserved).

This joint whitepaper compares the various options available to localities seeking to bridge their broadband gaps and ensure equitable access to digital opportunities. Recognizing that a one-size-fits-all solution does not exist, the paper analyzes the advantages and drawbacks of each proposed option to help decision-makers make better-informed choices about their locality’s digital future.

“We are delighted to jointly announce this white paper highlighting different options to solve broadband gaps,” said Mikael Curri, founder and President of SNG. “We will continue to work with localities and the private sector to build a sustainable broadband and digital inclusion ecosystem.”

About Strategic Networks Group

If you want to learn more about digital infrastructure, public-private partnerships, digital inclusion, and how to get started, reach out to us at www.sngroup.com

About Valo

For more information on what it takes to set up, operate, or commercialize digital infrastructure, don’t hesitate to reach out to us at www.valonetworks.com

About COS Systems

COS Systems delivers cloud-hosted software to plan, build, and manage broadband networks globally. COS Business Engine is a proven network management solution (BSS/OSS) supporting traditional ISPs and Open Access networks.

Read the whitepaper here
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COS Systems and GOCare Create Innovative Solution 

To Revolutionize and Simplify Customer Experience and Sign-Up Process for Network Operators and Subscribers Worldwide


Las Vegas, Nevada, Calix ConneXions, October 2023 – GOCare providing innovative software solutions to the broadband and utility industries, including a complete digital experience platform, proprietary SMS Chat functionality, Secure Payments, multi-platform NPS scoring, and a sophisticated analytics engine, and COS Systems, a leading provider of network management and billing solutions for Network Operators, Service Providers and Open Access Networks are excited to announce a strategic partnership as well as a Proof of Concept (PoC) demonstrations that will take place on the expo hall floor of ConneXions.

This collaboration brings together two industry leaders to revolutionize and simplify the customer experience and sign-up process for Service Providers and their subscribers worldwide.

The PoC addresses customers’ overwhelming preference for digital channel engagement and the convenience of those channels for prospective customers, existing customers, and operators alike. Combining COS System’s address-search functionality (showing where fiber is available), with GOCare’s intelligent data capture and flexible digital experience platform, the companies provide operators and their subscribers with a world-class customer experience and easy access to available services. The integration makes it easy for operators’ subscribers to sign up for service by using digital channels such as SMS, WebChat, Social Media interactions, and even email to both get information about fiber services available in their area and eventually sign up via those digital channel engagement mediums.

COS Systems Business Engine, a proven network management solution (BSS/OSS) supporting Service Providers, Operators, and Open Access Networks with an automated end-to-end solution to streamline fiber network management will integrate seamlessly with GOCare’s analytics engine to enable operators to search for and sign up for services using the digital mediums most comfortable to their subscribers.  

“In a landscape where ISPs must constantly adapt their interactions with networks and subscribers, our decision to partner with GoCare has us very excited. This partnership signifies more than integration; it opens new avenues for enhanced communication and customer experiences, while reducing operational expenses and time for ISPs and network owners. COS has always championed automation, and finding a partner in GOCare, who shares this ethos, means our combined software capabilities will empower operations to engage with customers through contemporary channels like SMS, Facebook, WhatsApp, and Instagram, with the scope for further expansion. It’s about efficiency meeting innovation for superior service delivery,” said Mikael Philipsson, CEO of COS Systems.

“In today’s competitive broadband marketplace, ‘being easy to do business with’ is critical”, stated Rick Perkins, CTO of GOCare. “The PoC between GOCare and COS Systems simplifies customers’ expression of interest to a service provider and accelerates the timeline of service delivery without the friction of legacy processes like web searches, filling out forms online or even phone calls, IVR, hold times, and more” added Rick. Furthermore, service providers are able to determine consumer demand beyond their footprint for future smart builds through this important integration between GOCare and COS Systems”, concluded Perkins.

COS Systems and GOCare are committed to helping operators worldwide deliver exceptional broadband services with unmatched reliability and performance. The partnership will focus on providing a best-in-class customer experience to meet the evolving needs of service providers and their subscribers.

About COS Systems:

COS Systems is a leading provider of cloud-hosted network management and billing solutions for service providers. COS Business Engine is a proven network management solution (BSS/OSS) supporting Service Providers and Open Access Networks. The end-to-end platform provides subscribers self-service and digital sales and marketing through an online marketplace. Service orders will be automatically activated within a minute, and billing follows with no operator interaction. It offers a great user experience, increasing take rates and revenue. COS Systems has a global customer base and serves a wide range of service providers, including municipalities, utilities, network operators, and fiber ISPs. Learn more about COS Systems at www.cossystems.com.

About GOCare:

GOCare provides software solutions to the broadband and utility industries. Our SaaS portfolio includes a complete digital experience platform, proprietary SMS Chat functionality, Secure Payments, multi-platform NPS scoring, and a sophisticated analytics engine allowing our clients to benchmark their performance against other similar operators. GOCare was founded by industry veterans and incorporates its mission of “By Operators, For Operators” into how they partner with broadband industry leaders such as Vexus Fiber, Point Broadband, Bluepeak, and many others. For more information visit www.gocarecx.com. 

Reach out to learn more
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COS Systems and netElastic Join Forces to Deliver Next-Generation RADIUS Solutions to Open Access Broadband Service Providers

COS Systems and netElastic RADIUS Solutions Collaboration Logo with Village Background

Santa Clara, California, and Umeå, Sweden, August 22, 2023 – netElastic, an innovative software company providing high-performance routing solutions, and COS Systems, a leading provider of network management and billing solutions for Service Providers and Open Access Networks are excited to announce a strategic partnership. This collaboration brings together two industry leaders to revolutionize the delivery of RADIUS (Remote Authentication Dial-In User Service) solutions for service providers worldwide.

This partnership between COS Systems and netElastic addresses the growing demand for BSS solutions for Open Access networks. By combining COS System’s unique open-access billing solution with netElastic’s pioneering vBNG routers, the companies will provide service providers with a powerful, future-ready RADIUS platform.

COS Systems Business Engine, a proven network management solution (BSS/OSS) supporting Service Providers and Open Access Networks with an automated end-to-end solution to streamline fiber network management will integrate seamlessly with netElastic’s virtual BNG, a software-based solution that enables service providers to deliver high-performance broadband services. This integration will empower open access service providers to efficiently manage subscriber access and authentication through a centralized RADIUS solution, allowing them to choose virtually any RADIUS-capable BNG solution to manage subscribers.

“We are thrilled to collaborate with netElastic Systems whose disaggregated approach to BNG makes it an attractive solution, creating a wider overlap with fiber operators using COS. This collaboration brings key L3 functionality to enable automation in forward-thinking, unique business models.” said Mikael Philipsson, CEO of COS Systems. 

“While programming an OLT directly is good enough for many ISPs, open-access networkers need fine-grained subscriber control to provide services that allow them to differentiate in the market.” said Tom Mitchell, VP of Strategy and Business Development at netElastic Systems. “RADIUS is the open standard that enables this and netElastic’s virtual Broadband Network Gateway (vBNG) is the ideal router to bring it all home.”

COS Systems and netElastic are committed to helping service providers around the world deliver exceptional broadband services with unmatched reliability and performance. The partnership will focus on providing best-in-class RADIUS solutions to meet the evolving needs of service providers and their subscribers.

About COS Systems:

COS Systems is a leading provider of cloud-hosted network management and billing solutions for service providers. COS Business Engine is a proven network management solution (BSS/OSS) supporting Service Providers and Open Access Networks. The end-to-end platform provides subscribers self-service and digital sales and marketing through an online marketplace. Service orders will be automatically activated within a minute and billing follows with no operator interaction. It offers a great user experience, increasing take rates and revenue. COS Systems has a global customer base and serves a wide range of service providers, including municipalities, utilities, network operators, and fiber ISPs. Learn more about COS Systems at www.cossystems.com.

About netElastic:

netElastic is an innovative software company providing high-performance routing solutions for broadband providers. netElastic developed one of the first software-based broadband network gateways (BNGs) and has been a leader ever since. netElastic vBNG brings greater scalability, flexibility, and lower costs to BNGs. netElastic’s software-based CGNAT solution provides the most important CGNAT features at a fraction of the cost of traditional proprietary CGNAT solutions. For more information, please visit www.netelastic.com

Reach out to learn more
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VETRO Integrates with COS Systems, Accelerating Operators’ Ability to Deploy Rapidly and Reduce Time to Revenue

COS and VETRO logos - Partners in Streamlined Fiber Network Management

COS and VETRO logos - Partners in Streamlined Fiber Network Management

Integration Eliminates Swivel-Chair Operations and Duplicate Data Entry by Providing Real-Time Visibility for Service Locations, Installation Status, and Service Type

 

Portland, ME, May 2, 2023 – In a surging fiber broadband market, network owners and operators remain competitive by planning and deploying fiber networks rapidly and cost effectively. A new technical integration announced today between VETRO, a leading global provider of open, cloud-native fiber management systems of record, and COS Systems, a premier maker of cloud-hosted software used to manage broadband networks around the world, will do just that — providing network operators and internet service providers (ISPs) an automated end-to-end solution to streamline fiber network management. The integrative approach between the two companies will lead to greater efficiencies in areas ranging from planning to operations, reducing critical time to market.

“With soaring demand for true high-speed connectivity, the broadband industry needs to deliver network infrastructure that keeps pace. We’re delighted to partner with the forward-thinking, innovative team at COS Systems to help our shared customers seamlessly leverage VETRO’s best-in-class fiber management system,” said Will Mitchell, VETRO CEO. “Our open API, cloud-native platform enables seamless integration between VETRO’s system of record and OSS/BSS tools offered by COS to help network operators save significant time and money with the service provisioning and billing associated with their fiber networks.”

Optimizing Network Design and Serviceability

Leveraging VETRO’s network mapping data along with the COS Business Engine, joint VETRO and COS customers can now plan and design networks based on confirmed demand, optimizing fiber build outs. Field crews installing equipment have direct access to fiber circuit paths and network design; as drops are completed and Optical Network Terminals (ONTs) are installed, status changes are updated in real time, driving serviceability.

Network operators can easily identify and troubleshoot issues and respond to outages and service requests quickly. Various departments — engineering and billing for example — are working from the same set of data in real time, eliminating repetitive “swivel chair” operations and ensuring data integrity.

“With our integration, we’re marrying two industry-leading platforms to provide network operators with a holistic view of their network,” says Mikael Philipsson, CEO, COS Systems. “Today’s dynamic broadband environment requires thoughtful, collaborative approaches and we are proud to work with VETRO to deliver a solution that compresses deployment time, drives down errors, and provides real-time visibility and monitoring. The powerful combination of the COS Business Engine and VETRO’s always-accurate system of record offers a smart, automated end-to-end solution, with thousands of validations and cross-referencing to ensure data integrity.”

To learn more about the integration or to request a demo, please visit cossystems.com/book-a-demo/

About COS

COS Systems delivers cloud-hosted software to plan, build, and manage broadband networks globally. COS Business Engine is a proven network management solution (BSS/OSS) supporting Service Providers and Open Access networks. The end-to-end platform provides subscriber self-service and digital sales and marketing through an online marketplace. Service orders will be automatically activated within a minute and billing follows with no operator interaction.  It offers a great user experience, increasing take rates and revenue. Learn more about COS Systems.

About VETRO

VETRO builds software that makes it radically simpler and faster for broadband providers to plan, design, deploy, and operate their fiber optic networks. Our map-based SaaS platform is easier to use and more powerful than traditional tools, and enables network owners, operators and sponsors to benefit from a modern, integrated, and connected digital hub for their physical network assets. Learn more about VETRO at vetrofibermap.com.

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