COS Service Zones 4.1

The latest version of COS Service Zones offers a long list of big and small improvements based on all the great feedback we have received from our customers. New user roles, a new super-fast process to convert a survey response to a signup, Google tracking and more.

COS Service Zones is a Demand Aggregation platform used to survey your potential customers to find out if there is enough interest for your services to justify a network investment. It also allows you to sign them up prior to construction using a “Fiberhood” approach. When enough people have signed up in a neighborhood you know that you can start construction with confidence as people are committed to buying services. A big part of this approach is to efficiently market it, preferably with different marketing channels, but for sure using online advertising and social media. We have added support for Google’s Global site tag tracking to support you in measuring the success of your marketing efforts.

We have also added two new user roles; One that only has read-only access to a limited number of areas within the product. This role is perfect for those who are logging in to track project progress, but not to edit any information. The other new user role is a support role, with mainly read-only access, but edit rights on customers and orders. With more available roles we expect more users to get access and have added two-factor authentication at login for extra security.

Years ago, we implemented a google maps integration for the address search functionality after evaluating a few different options. Now we have also transitioned over to their maps in the admin interface, which is a great improvement. Google maps both works and looks good.

What other news are in this release? Well, we’ve done a ton of small improvements based on our customers’ feedback, such as a super-fast way to convert a survey response into a signup, allowing an address search on a separate website to be sent to the COS Service Zones site, and much more.

To see it all, contact us to schedule a demo of COS Service Zones at sales@cossystems.com

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Join us in welcoming Jessica to the COS team!

Jessica

Jessica

We are happy to Welcome Jessica Thorfve to COS Systems. Jessica will be working as a Key Account Manager supporting our growing customer base. We’re all extremely excited to have Jessica joining us – you can’t find many people with the experience and expertise within Open Access that she brings.

Jessica last comes from one of Sweden’s largest Service Providers, A3, which is the brand under which the merged Service Providers Alltele and T3 now operates. When Jessica started at T3 in 2011, it was still a relatively small player, with under 20 000 broadband customers. During the coming five years until the acquisition by Alltele, the company had an incredible growth. During this time Jessica, who started her “while figuring out what to do next” job as a customer support rep, quickly advanced to team manager for customer support, to marketing, managing the content on the company’s web, and other related tasks.

In 2016 she became manager for the residential side of the business and in charge of the commercial relationships with the operators of the 100+ open access community networks T3 was delivering services on. After the merger of T3 and Alltele she got an even larger responsibility as manager for the entire community network broadband business unit, now adding up to almost 200 000 subscribers on close to 160 networks.

While our COS Business Engine customers are the owners and operators of the open access networks, some of the most frequent users are often the service providers. They are themselves publishing their services on the Marketplaces, creating and launching promotional campaigns, etc. The expertise Jessica is bringing about the Service Providers’ role in the Open Access business model will be extremely valuable. We are also sure, not only us, but especially our customers who Jessica will be working with on a daily basis will very much appreciate her positive attitude and consistent drive to make things work even better.

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COS Systems Covid-19 response

 

Our world is at this moment struggling with the health issues and the rapid economic downturn following the Covid-19 pandemic. While measures taken by governments differ somewhat between countries, one thing is clear. As people are trying to care for themselves and others by social distancing this means more time is spent at home. Especially in countries where authorities have ordered their residents to stay at home, there is no choice but to work and study using online tools. Never in history has the need for reliable internet connections been more evident.

Overnight, what we at COS together with our partners in the industry have been trying to explain has become gravely obvious; High capacity Internet is not a luxury to be used by the privileged for pleasure – it’s critical infrastructure as important as road, electricity and water systems. Never has the divide between the haves and have nots been larger.

As a provider of software to the broadband industry, with systems used to manage the daily operations of the networks we are relying so heavily on now, we find ourselves being part of the solution people turn to. We want to ensure our customers that we are committed to continue our work as usual during this crisis. We follow the guidelines set forth by the authorities and while working from home we will still deliver the same high level of customer support as always. While we aren’t doing physical meetings and minimize travels at this time, all functions of the company are fully operational. Please don’t hesitate to reach out if you have any questions, concerns or interest in our products.

For general inquieries: sales@cossystems.com
For product support: support@cossystems.com
 
 
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