Meet the latest addition to our team – Zack Mitchell
Meet Our Team – Quick Q&A with Zack
We’re excited to welcome Zack to our growing US team at COS Systems. Based in Wake Forest, NC, he’ll be working closely with our North American customers and partners to help assess and summarize issues, along with assisting in the implementation of new features. Get to know him in this quick Q&A.
Tell us a little bit about yourself – who are you, and what is your background?
A results-driven expert in the fiber industry, I bring nearly 8 years of experience, from field operations to data analytics. This background provides a comprehensive understanding of customer needs in a Field Service Management Tool.
You’re joining our growing (US) team – what will you be working on, and how does your role strengthen COS Systems in North America?
I will serve as a liaison, working closely with our developers to translate end-user needs. This will enable the development team to focus more time and energy on feature construction.
What caught your interest in COS Systems?
The Software and the Culture
What are your goals for the coming months in your new role?
To support our customers with increased documentation, release notes, and demos
What are you most excited about when it comes to working with COS customers and partners in the US?
I’m excited to build strong relationships and further understand the needs of our customers
Tell us a fun fact about yourself.
I used to race dirtbikes when I was in grade school
What’s your go-to productivity hack when things get busy?
Stop and recalibrate. I find it super helpful in times of busyness to stop, take a deep breath, and reshift focus to the highest priority items.
If you could instantly become an expert in one new skill, what would it be?
Carpentry. Imagine being able to build any piece of furniture you want, completely custom to you.
What’s your favorite way to unwind after a long workday?
Watching trashy reality tv shows with my fiancé and laughing at the absurdity.
Lastly, what’s one word your friends or colleagues would use to describe you?
Confident
