#13 is improving your network monitoring function. When a customer, Service Provider, or Network Operator creates a ticket, Business Engine automatically fetches diagnostic data from the ONT and adds it to the ticket show page.
This added information about the link or the current network connection status is a valuable improvement that enhances the efficiency of network monitoring, troubleshooting, and decision-making processes within the system.
# 11 makes troubleshooting much easier! Our latest feature update lets you upload images and other file types and connect them to tickets. It’s a valuable feature designed to enhance the efficiency of your support. This functionality allows Service Providers to include essential visual information, such as screenshots of an error in the system when creating a ticket. This streamlined process not only simplifies the communication of complex technical issues between Service Provider and Network Operator but also ensures that everyone receives comprehensive visual documentation to complement the written description, which makes troubleshooting easier and more efficient.
We provide FTTH operators and network owners with software for automating and digitizing every aspect of their FTTH venture. From survey and demand aggregation, to sign up, deployment and billing – to help bridge the digital divide.