The FTTH market is set to grow at an unprecedented rate in North America, with skyrocketing demand for high-speed internet and both grants, public and private funding more readily accessible for fiber projects. To meet this surge in demand COS Systems is strengthening its presence by welcoming Linh Nguyen to the team as the Customer Success Director for North America.
“We are delighted to have found a person with such a perfect professional background and personality as Linh.” says COS Systems CEO Mikael Philipsson, who also recently joined COS Systems as the company sets out for rapid growth.
Linh has extensive telecom experience, with the last fifteen years focused on almost every aspect of FTTH (Fiber-to-the-home). He started his FTTH career as one of the early employees at MetroNet and held various management positions within Engineering, Network Planning and Operations as the company grew from one to 15 communities served. The last five years before joining COS, Linh spent at Nokia as a Business Development Manager for the Fixed Networks with a focus on Tier 2 & 3 Market FTTH Operators.
In his current position as Customer Success Director, his vast experience in so many aspects of FTTH roll-outs and operations is extremely valuable. The COS Systems software suite is built to streamline everything from initial broadband interest surveys to zero-touch activation of subscriber orders placed on the online Marketplace. The software implementation projects typically include a lot of knowledge sharing and discussions on how to best configure the platforms to meet and exceed the operator’s expectations, and most importantly, create a fantastic subscriber experience. With his background, Linh can not only understand our clients’ needs, but also advice on best practices in FTTH operations.
In his free time Linh and his family love to travel near and far to experience new cultures in different cities and countries.
“The first couple of months with COS has been great! As the company is headquartered in Sweden I’ve had the opportunity to start learning the Swedish culture and how a Sweden based company operates. The Swedes are humble and are more likely to be too modest in what they can achieve than to over-promise. The software they have developed over the years is nothing but incredible in terms of the automation and efficiencies it brings to FTTH operators, “ says Linh.
Bringing Linh on-board is only the beginning and COS is actively recruiting more FTTH champions in the USA over the next couple of months.
“We are currently looking for two sales executives and believe we will also recruit another Customer Success Manager by the end of the year. Reach out to any of us at COS if you are interested in joining a successful international software company with ambitions to help give everyone access to fast and reliable internet and a connection for the future, “ says COS Systems Chief Revenue Officer Isak Finer.