Psst! Get a sneak peek at our new COS FSM (Field Service Management) platform, which will launch next year. However, it’s already in action!

Effortless Customer Service, Every Time
Turn your field service team into a powerhouse of efficiency and satisfaction. Unlock more same-day appointments, seamless customer communication, smart automation, and cost-saving solutions—delivering the service customers expect and appreciate.

Field Service Management is essential to operating a fiber network. While Business Engine is already providing scheduling, work order management, and a field tech interface today, we’re now complementing the platform with a top-notch standalone FSM platform that can be purchased as part of Business Engine or as a separate product.

The field service industry is rapidly changing, driving the need for smarter, more integrated solutions for dispatching, scheduling, and managing tasks in the field. COS FSM makes it easy to manage your technicians in the field. It presents them with the shortest route to the next customer and lets customers easily self-schedule their appointments based on area, field tech skills, and availability.

Here’s how COS FSM will optimize your fieldwork:

• Support for any type of work orders: Define workflows tailored to your processes.
• Skill-based Assignments: Assign tasks based on field technicians’ skills.
• Geographic Allocation: associate technicians with certain field areas
• Customer Self-Scheduling: Let customers pick their preferred time slots.
• Advanced Scheduling Algorithms: Automatically optimize routes based on tech locations and travel times between jobs.