COS FSM
Field Service Management, Built for Fiber
From customer order to completed field task — full control, automation, and flexibility to scale your fiber operations.
COS FSM
The Future of Field Service Management
Take control of every installation, activation, and maintenance workflow with a fiber-native FSM platform designed to streamline field operations and elevate your customer experience.
Fiber networks demand flawless execution in the field—whether you’re activating new customers, coordinating contractors, or maintaining infrastructure across multiple service areas.
COS FSM brings order, automation, and clarity to your field operations. Built specifically for broadband, it helps you deliver installations faster, reduce travel time, and keep customers informed every step of the way.
Use it as a standalone FSM platform, or combine it with COS Business Engine for a powerful, end-to-end workflow from order → scheduling → dispatch → activation → billing.
A Modern Approach to Field Service Management
As fiber deployments expand, operators face growing operational complexity. COS FSM helps your organization adapt to:
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Multi-party buildouts and subcontractor ecosystems
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Increasing customer expectations around scheduling and communication
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Workforce shortages and onboarding challenges
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Pressure to deliver more installs with fewer truck rolls
COS FSM replaces manual coordination with automation, consistency, and real-time visibility.
What You Can Do With COS FSM
Intelligent Scheduling and Dispatch
Assign tasks to the right technician—automatically.
COS FSM considers skills, certifications, service areas, availability, and job requirements to recommend the best fit for any work order.
Optimized Routing
Technicians receive the most efficient daily route, reducing windshield time and increasing usable work hours. As jobs change, routing updates instantly.
Customer Self-Scheduling
Allow customers to choose appointment windows that work for them—without creating scheduling conflicts.
Available timeslots automatically respect geography, capacity, technician skills, and SLAs.
Technician Mobile Workspace
A mobile-friendly app gives technicians everything they need in the field:
- Work orders and task lists
- Step-by-step workflows
- Offline support
- Photo & note capture
- Real-time updates and job completion tracking
Automated Workflows & Handoffs
From planning to activation, COS FSM connects workflows across your business.
When integrated with Business Engine, installs can trigger automatic provisioning and seamless customer updates in the customer portal.
Subcontractor Collaboration
Provide secure, scoped access to external partners.
Track performance, ensure process alignment, and maintain complete operational visibility.
API-First Integration
Bring COS FSM into your existing ecosystem or use it as the coordination hub.
Integrate with:
- CRM
- GIS
- Billing
- Inventory
- Construction management
- Workforce systems
Purpose-Built for Fiber
Generic FSM tools don’t understand broadband operations. COS FSM does:
- Addresses, ONTs, drops, and service areas are first-class objects
- Work orders map naturally to fiber workflows like splicing, drop placement, service checks, or ONT replacement
- When paired with Business Engine, order-to-activation becomes fully automated
- Multi-party coordination (operators, ISPs, contractors) is built into the platform’s core
This dramatically reduces manual effort and helps teams scale confidently.
Operational Impact
Organizations using COS FSM typically see:
Higher technician productivity
More jobs completed per day with fewer delays.
Shorter lead-to-install times
Fast, automated handoffs across the entire delivery chain.
Reduced travel time
Optimized routing lowers fuel costs and increases working time.
Higher first-time-fix rates
Skills-based scheduling ensures the right tech is dispatched the first time.
Better customer satisfaction
Customers receive accurate times, updates, and reliable appointments.
Who COS FSM Is For
COS FSM is built for operators and partners across the broadband ecosystem:
- Network owners & operators
- Municipal and utility broadband organizations
- Open-access networks
- Retail ISPs
- Construction partners and subcontractors
Whether you’re coordinating internal crews or managing multiple vendors, COS FSM centralizes the entire operation.
Start With the Right KPIs
COS provides a recommended KPI set to help you evaluate and optimize field performance:
- First-Time-Fix Rate
- Lead-to-Install (days)
- Travel Time as a Percentage of Shift
- Jobs per Technician per Day
- Repeat Visit Rate
- SLA/Appointment Adherence
These metrics help operators benchmark performance and improve execution over time.
Adam Puckett
VP Sales America
COS SystemsSee COS FSM in Action
Every network operates differently. In your live demo, we’ll review your workflows, integration requirements, field structure, and KPIs you want to improve—then map them to a tailored deployment plan.
We provide FTTH operators and network owners with software for automating and digitizing every aspect of their FTTH venture. From survey and demand aggregation, to sign up, deployment and billing – to help bridge the digital divide.