Years of Open Access Operations
With your branded COS Business Engine online marketplace, your subscribers can browse your entire portfolio of services, from basic internet access to VOIP, Triple play packages and higher end services such as Cloud storage, Security services, etc. accommodating virtually everyone.
Data gathered from companies using the online marketplace indicates that more than 50% of the orders placed are outside of normal business hours. This means that if you aren’t retaining a staffed call center 24/7 you’re not actually meeting your customer’s service demands. Also, when subscribers have the desire to purchase services it can be at the most problematic time span to maintain a fully functioning staff. The online marketplace can essentially complete the tasks of an entire call center while eliminating human error. This will place all the responsibility on the customer to submit their own contact and payment details and they can browse your assortment of products at their own pace to make the most educated purchase. Allow your customers to buy what they want when they need it!