COS Business Engine
Fully automated BSS/OSS streamlining FTTH operations
IT’S ALL IN ONE SYSTEM
COS Business Engine
COS is the global leader in automated open access software with over 1 million subscribers connected through our platform across 10 countries. Our end-to-end system engages a customer from pre-sales through sign-up and active customer experience with demand aggregation and an online marketplace – automating your operations and increasing your take rates.
Reduce risk
Ensure data integrity
One of the most complex and critical aspects of managing an FTTH network is inserting all necessary data into the system. To be as foolproof as possible and to ensure the consistency and integrity of the data that enters the system COS Business Engine has thousands of validations and cross-checks built into the system.
Automated billing
Billing can be one of the most common reasons for disputes between customers, service providers, and operators. Correct billing is also crucial to ensure reliable cash flow and profit margins. Since COS Business Engine is a common platform for all of the involved parties, disputes about billing can easily be avoided.
The subscriber purchases their services on the marketplace and can log in to their “My Pages” at any time to view an updated list of which services have been purchased and when. The identical information will also be available for the service provider and operator within their interface.
The billing data is aggregated in billing reports per service provider with the chosen time intervals. COS Business supports most billing scenarios. The billing data is aggregated in a report suitable for an attachment to the bill. COS Business Engine delivers accurate billing every time and will eliminate disputes about bills.
Stay on top of your project
Task and performance tracking
Our task-based workflow configurator helps you to keep track of all necessary tasks relating to installing new customers. The functions for tracking roll-based tasks and in-field mobile cam documentation help you keep costs and tasks in check. This guarantees that every step in the process is performed on time, on spec and that the documentation is consistent. COS Business Engine also tracks what work is performed daily by whom to ensure subcontractors are paid accordingly.
Service activation module
Subscribers online in no time
Especially when operating an Open Access network, the key to efficient network operations is self-service. Subscribers can select their services via your online Marketplace and activate them automatically. Thanks to the zero-touch service provisioning functionality of COS Business Engine, neither operator nor service provider need to take any further action and subscribers get the unmatched experience of upgrading from 100 Mbps to a Gig through a mouse click.
Read MoreBy allowing the subscribers to create their own user account in the system, they have their personal “My Page” where they can see their current services , their history of services, and all the terms and conditions that they’ve accepted online. When subscribers buy or cancel their services on the marketplace, all necessary information is automatically sent to the service providers and the operator. Through the network owner’s login, they can access their customized dashboard where they can see how their network is being utilized and other key metrics. When it comes to the business and customer focused operations most of the functions are generated automatically so that the operator can focus on the technical operations of the network and business development.
Features
Built-in integrations
COS Business Engine’s vendor-neutral provisioning API allows us to automate the service provisioning of your network. We have partnerships with the industry’s largest vendors such as Nokia and Calix– and we are constantly expanding our portfolio of supported vendors and Element Management Systems (read more here). COS Business Engine’s multi-network operation functionality allows us to offer this automation even if you choose to use different vendors in your networks.
Highly compatible
Easy to use
In an Open Access scenario you work hand in hand with different service providers to win as many customers and sell as many services as possible. Providers don’t get direct access to your EMS that controls all the devices in your network. However, COS Business Engine creates a user experience as if they were operating their own network and makes it easy for providers to manage functions and capabilities.
The full separation between providers allows every one of them to view diagnostics data from their customers and get insights into how their services are performing.
In a full wholesale environment, the provider(s) can still automatically distribute services by integrating with the COS Business Engine API.
Tailored dashboards enable accurate business decisions in seconds
Operating a network can be complex, but COS Business Engine helps you filter out some of the most important features.
Read MoreThere are five different dashboards, each tailored to the type of user that is logged into the system
- customer service
- sales and marketing
- technical support
- service provider
- and the network owner.
Every dashboard is unique and highlights the data most interesting for that particular user.
A central feature in every dashboard is the “waiting for action” list, this is where anything that requires an action from someone is listed. As long as the action has not been performed and reported back to the system in the correct manner, it will remain on the list. This is designed so that human errors are almost eliminated completely and nothing falls between the cracks.
Reports will underpin your decisions
COS Business Engine includes a set of standard reports that can be printed out of the system on request, and/or designated for a scheduled email to a predefined email address. The reports will yield detailed information on everything from take-rate developments and technical information. Well-informed decisions are the key when managing the business and choosing future strategies. With the necessary data from the reports, you can follow up with previous decisions and confidently point out the direction for future plans.
Want to learn more?
We provide FTTH operators and network owners with software for automating and digitizing every aspect of their FTTH venture. From survey and demand aggregation, to sign up, deployment and billing – to help bridge the digital divide.