Fiber network deployments can be separated into two distinct phases – Distribution network buildout and customer connections, often referred to as “drops”. COS Business Engine has always automated the activation of the ONT to validate and document the connection between the service location and the installed equipment to guarantee correct service provisioning. With the latest release of COS Business Engine we’ve launched a full workflow solution for managing and documenting customer connections.

Once you’ve got fiber built to the street, connecting a new customer to your network may sound to some like an easy task. “Just send the crew out and get it done!” Well, this is another one of those things in running a fiber network that are easier said than done. If you start to break down all the work of getting a customer installed into smaller tasks, you will quickly realize that it requires an almost overwhelming amount of planning, coordination, information sharing and documentation to avoid problems.

 

A typical workflow could look like this:

1. A customer has signed up and you’ve decided it’s time to connect their home.

2. Drop design. A fiber drop assignment must be made from the connection point in the street to the house. It requires information about where the fiber terminal is, what it looks like at the location, which building and where on that building the fiber should be connected, etc.

3. Staging the drop. As the fiber drop design is complete a person has to access that information to know what equipment has to be prepared for the installation crew as they go out to do the installation. What length of drop cable is to be used? Which type of ONT? What kind of enclosure?

4. Build the drop. A crew will take the prepared material and drive out to the home to connect and bury/hang the drop fiber cable from the fiber terminal in the street to the wall of the house to connect. It’s key that the correct material has been prepared and that fiber drop information is easily accessible.

5. Install the network interface unit. This is where the fiber drop cable terminates at the outer wall of the house.

6. Install the ONT/CPE. This is the final step, before the subscriber can go live with their service. The in-home installation crew will drill through the outer wall and pull a fiber through to the inside of the house and install the ONT where the customer has chosen to put it. It includes the activation and confirmation that the correct ONT is installed at the correct location. If this is not correct, service orders from one customer could be provisioned to the neighbor! Such errors can be incredibly time consuming to resolve since you may have to come into customers’ homes.

7. Configure the service and test the connection port is performing as expected.

 

All these tasks must be coordinated, and every person/crew involved must know for sure that the previous step was successfully completed. Imagine if a crew has an appointment to make the final installations in the customer’s home, then meeting up with the customer who has stayed home from work excited to start using their new service, and then finding out the fiber drop to the house has not yet been completed. That’s a huge waste of time and that subscriber will in a matter of seconds go from excited to extremely disappointed. This might be the worst possible scenario, but lack of control in this rather complex process will be extremely costly.

It’s also extremely valuable to have good documentation of how the work has been performed. Not only to continuously verify that installation crews/subcontractors are doing quality work, but also for future support and maintenance.

 

Deployment portalThis screenshot shows the installer’s view of the installation workflow. The customer and service location information is there and also the status of each and every task in the installation workflow.

 

With the new customer installation workflow in COS Business Engine we’ve solved all of these potential pitfalls. As soon as a new customer location is created, either manually or by an import, but most likely through the integration to our demand aggregation platform COS Service Zones, a complete installation work order is created. This work order includes a set of predefined tasks that can then be assigned to the appropriate installer responsible to execute it. Each person will have a user profile set up in COS Business Engine where they will be able to access all the relevant information about the task to be performed on their own device. An installer will have all their work orders and tasks listed on their overview page as they log into their installer view in COS Business Engine.

Any files, be it drawings, signed contracts or pictures taken in the field, will be available to not only the admin user, but also every installer with tasks to perform in that specific customer connection. With real-time access and updates there is no need to distribute papers and manually confirm work performed using phone or email.

This new functionality is part of the standard set of features delivered with the COS Business Engine and we’re excited to receive feedback from our existing and new customers as they start using it.

Finally, a special shout-out to the great team at WideOpen Networks in Virginia who are using our full product suit to manage everything from initial interest surveys, to pre-signups in fiberhoods with take-rate targets, taking deposits, managing the customer connection workflows described in this blog post, to the Marketplace where subscribers can manage their own service orders on their Open Access network and finally billing. Their vast experience provided invaluable feedback in our development of this new functionality.

The Broadband Communities Summit is the leading event for community leaders, multifamily property owners and network builders and deployers interested in the building, managing, marketing and monetizing of high-speed broadband technologies and services.

With 200 COS Service Zones Demand Aggregation projects delivered and 200 networks operated with our operations platform COS Business Engine we know what it takes to deliver affordable FTTH profitably.  Come talk to us next week September 27-30th at the Broadband Communities Summit 2021.

Also, make sure to join the following session:

Sept 28th, 2:15-3:15 pm CDT –  So You’ve Decided You Need to Build a Fiber Network. Now What? A Step-by-Step Guide to Getting It Off the Ground…and Ensuring It Flies. Linh Nguyen – Customer Success Director, COS Systems will be one of the panelists and discuss how to successfully build a Fiber Network.

Make plans to visit us on the exhibit floor, we will be at booth 416! Get a free one-day exhibit pass, use VIP Code: EXVIP when registering. If you wish to attend as a full Conference attendee, use VIP-code: EXHVIP450 when registering; and receive the discounted price of $450*, that’s $500 off!

*Full rate is $950 ~ Offer good for new attendees only

Click here to register! 

The FTTH market is set to grow at an unprecedented rate in North America, with skyrocketing demand for high-speed internet and both grants, public and private funding more readily accessible for fiber projects. To meet this surge in demand COS Systems is strengthening its presence by welcoming Linh Nguyen to the team as the Customer Success Director for North America.

“We are delighted to have found a person with such a perfect professional background and personality as Linh.” says COS Systems CEO Mikael Philipsson, who also recently joined COS Systems as the company sets out for rapid growth.

Linh has extensive telecom experience, with the last fifteen years focused on almost every aspect of FTTH (Fiber-to-the-home). He started his FTTH career as one of the early employees at MetroNet and held various management positions within Engineering, Network Planning and Operations as the company grew from one to 15 communities served. The last five years before joining COS, Linh spent at Nokia as a Business Development Manager for the Fixed Networks with a focus on Tier 2 & 3 Market FTTH Operators.

In his current position as Customer Success Director, his vast experience in so many aspects of FTTH roll-outs and operations is extremely valuable. The COS Systems software suite is built to streamline everything from initial broadband interest surveys to zero-touch activation of subscriber orders placed on the online Marketplace. The software implementation projects typically include a lot of knowledge sharing and discussions on how to best configure the platforms to meet and exceed the operator’s expectations, and most importantly, create a fantastic subscriber experience. With his background, Linh can not only understand our clients’ needs, but also advice on best practices in FTTH operations.

In his free time Linh and his family love to travel near and far to experience new cultures in different cities and countries.

“The first couple of months with COS has been great! As the company is headquartered in Sweden I’ve had the opportunity to start learning the Swedish culture and how a Sweden based company operates. The Swedes are humble and are more likely to be too modest in what they can achieve than to over-promise. The software they have developed over the years is nothing but incredible in terms of the automation and efficiencies it brings to FTTH operators, “ says Linh.

Bringing Linh on-board is only the beginning and COS is actively recruiting more FTTH champions in the USA over the next couple of months.

“We are currently looking for two sales executives and believe we will also recruit another Customer Success Manager by the end of the year. Reach out to any of us at COS if you are interested in joining a successful international software company with ambitions to help give everyone access to fast and reliable internet and a connection for the future, “ says COS Systems Chief Revenue Officer Isak Finer.

Partnership to optimize network construction in line with customer demand and priority service zones, capitalizing on forecasted ~$100B near-term investment in network infrastructure.

Denver, Colo. – January 28, 2021 – Communication Service Providers (CSP) across North America and global markets will now be able to harness real-time, geospatial data to streamline customer sign-up to connection experience and significantly reduce network build-out duration.

Today COS Systems, provider of market-leading software platforms COS Business Engine and demand aggregation platform COS Service Zones, announced a partnership with Render Networks (Render), an innovative Digital Network Construction platform, to optimize the end-to-end delivery of fiber and wireless networks.

With escalating consumer expectations for connectivity and the forecasted $100B near-term investment in network infrastructure, optimal delivery is critical. The industry is looking to efficiencies and ‘best-of-breed’ technologies to accelerate broadband accessibility. This newly formed digital alliance and fully-integrated approach break through traditional network rollout constraints with proven demand, deployment, and network services management technology.

Together, COS and Render enable CSPs to quantify demand, build dynamically in response to evolving priorities, and – with real-time geospatial insights – dramatically improve deployment durations and connection experiences.

The COS software suite provides a customer and revenue-focused approach to network rollouts. COS Service Zones covers everything from initial broadband surveying to driving demand with pre-sign ups that inform deployment priorities. COS Business Engine provides customer-centric delivery of services, from the initial installation of equipment to a self-service marketplace that supports True Open Access Network, increasing customer choice while maximizing network utilization and revenue.

Render’s Digital Network Construction platform converts network designs to sequenced tasks for field crews and enables construction teams to build based on optimal build scenarios without manual, paper-based processes. Accurate as-built data is progressively collected and readily integrated into downstream systems, including COS Business Engine.

“With skyrocketing demand for connectivity and bandwidth, our industry is looking for solutions to rapidly deliver network infrastructure. Previous regulatory and funding constraints have subsided, and it’s incumbent on us to collaborate and seamlessly integrate to enable CSPs to achieve their network objectives.

At COS Systems, we’ve spent more than a decade automating traditional network processes. By integrating with Render, the industry has a highly automated network deployment and operations solution generating significant efficiencies for fiber and wireless projects.” said Isak Finer, CMO & VP North America at COS Systems.

“Given the pace at which the industry needs to deliver these networks, the ability to dynamically build for the greatest potential return has never been more important or achievable with the integration of our respective innovations,”

“Customer expectations are rising, and a digital-first demand to delivery approach can achieve significantly faster network ROI. We’re thrilled to partner with the team at COS Systems to accelerate the delivery of critical communications infrastructure at a time when it’s needed most.” said Sam Pratt, CEO for Render Networks

Both organizations are founding members of the Digital Network Alliance; best-in-class technology innovators with a shared mission to make available an integrated, end-to-end digital value chain for communications infrastructure planning, delivery, and operations.

About COS Systems
COS SYSTEMS is a leading provider of software to plan, deploy and operate modern broadband networks that support services from one or more providers, using a powerful yet simple self-service interface. Specializing in True Open Access Networks, COS Systems takes customer needs and delivers innovative software solutions that streamline operations, accelerate revenue, and deliver more satisfied subscribers. Learn more about COS Systems at www.cossystems.com

About Render Networks
Founded in 2013 with a mission to build networks better, Render has a successful history of streamlining large-scale network construction for network operators and construction teams across Australia and the United States. Utilizing GIS, mobile and automation technologies, Render’s Digital Network Construction approach solves the complexities associated with network deployment by digitizing design and construction workflows and eliminating manual hand-offs. Render converts a complex network design directly into simple tasks, defined on a map-based interface and sequenced for optimal delivery, resulting in cost and time efficiencies of up to 50 percent. Real-time, geospatial data provides a single, integrated view of progress to all stakeholders, improving project visibility and control across network rollouts.

For more information about Render, visit www.rendernetworks.com and follow Render on LinkedIn and Twitter

For additional information contact:

Isak Finer
CMO & VP North America
COS Systems
+1 (540) 988-3224
isak.finer@cossystems.com
www.cossystems.com

The board of COS Systems Group, owned by Swedish private equity-fund Pivot, has appointed Mikael Philipsson as the new CEO. Mikael succeeds Peter Lidström who has for the past six years as CEO successfully implemented a comprehensive strategy that has resulted in a solid improvement of both operating profit and cash flow. Peter Lidström will continue as COO/CFO. Mikael Philipson will assume his position on February 15th.

“Peter Lidström has led COS Systems’ successful development over the past six years. Now, with a further emphasis on growth and international expansion, COS Systems strengthens the team capacity with the vast business- and technology leadership experience of Mikael, while Peter continues in the role as COO/CFO, ensuring the solid base of a well-run operation. Mikael Philipsson is one of the industry’s most qualified individuals and he has previously held the role as CEO of IP-Only. Mikael is an obvious choice to head COS Systems Group,” comments Stefan Georgi, Chairman of the Board at COS Systems Group since the acquisition by Swedish private equity firm Pivot.
He adds further: “The Board would also like to take this opportunity to thank Peter Lidström for his significant contribution to the company’s success so far”.

Incoming CEO Mikael Philipsson has extensive experience from large scale FTTH rollout of open access in IP-Only as well as from a global SaaS/service provider in Open Systems. At IP-Only, Mikael held the position as CEO, CTO as well as Sales and Marketing Director and most recently Mikael Philipsson was Chief Experience Officer (CXO) at Open Systems with a global responsibility for customer operations.

“I am very much looking forward to taking on the role as CEO of COS Systems Group. Together with the team, my priority will be to continue to spearhead the automation of fiber networks to further fuel and meet the demand of FiberToThe Home (FTTH) globally. Out of the box we enable our customers to dramatically improve the business case for FTTH projects as well as create a unique customer experience with an open access model.” comments Mikael Philipsson, newly appointed CEO of COS Systems Group.
He adds: “With over 10 years of history in the market we are now poised to become the leading global provider of business automation software for the fiber infrastructure industry. Our outmost objective, not least in times like these, is to support infrastructure stability and democratization of broadband on a global scale”.

 

About COS Systems
COS SYSTEMS is a leading provider of software to plan, deploy and operate modern broadband networks that support services from one or more providers, using a powerful yet simple self-service interface. Specializing in True Open Access Networks, COS Systems takes customer needs and delivers innovative software solutions that streamline operations, accelerate revenue, and deliver more satisfied subscribers. Learn more about COS Systems at www.cossystems.com

About Pivot
Pivot is a Swedish private equity-fund, investing in- and developing qualitative, high-potential companies in the Nordics, with a focus on development and growth initiatives. For more information, visit www.pivot.se.

 

For additional information contact:

Stefan Georgi
Chairman of the Board
+46 70-966 69 90

Mikael Philipsson
CEO
COS Systems
+46 70-843 10 43

 

As one of COS Systems founders and over ten years of experience, Anders brings invaluable expertise and knowledge within COS Systems products and the broadband industry.

Anders will be working as a Partner Manager – managing and strengthening our relationship with both new and existing partners. We’re all extremely excited to have Anders joining us again.

“I’m happy and grateful to have had the opportunity to collect experience from a different workplace this past year, but home is where the heart is and I’m glad to be back at COS Systems”, says Anders Lindehall, Partner Manager

We at COS Systems believe that working closely with partners is key to a comprehensive and successful product. If you’re interested to know more on how we work together with partners, you can read more here or get in touch with Anders.

 

Anders Lindehall
Partner Manager
COS Systems
+46 (70) 656 66 86
anders.lindehall@cossystems.com
www.cossystems.com

Canada’s Rural and Remote Broadband Conference promises to provide strategic information sharing for community leaders, rural advocates, service providers and government officials. The summit presents a unique opportunity for stakeholders to come together and share their knowledge, experiences, lessons learned on the challenges and realities of creating a sustainable and ubiquitous digital economy for the rural and remote regions of CanadaThe agenda is focused on educating and informing community leaders and related stakeholders about the challenges and options surrounding the implementation of broadband solutions in their regions and the evolving technological landscape, specifically in rural and remote areas.

This Friday, November 27th, 2020 COS Systems CMO & VP North America Isak Finer will be participating in a session that you don’t want to miss!

Some communities are considering providing their own Internet services to ensure local focus is provided to address connectivity issues in their rural and remote locations. However, the path to becoming an Internet service provider can be complex. The panel will discuss the risk and rewards of various options including separating infrastructure ownership and operations while reviewing the pros and cons.

Make sure to join the Panel: The Good, The Bad and The Ugly Part 2 Becoming a Community ISP 12-12:55 PM EST.

Click on this link to read more about the conference and register: https://bridgingthedigitaldivide.ca/fall-conference-2020

If you’re interested in reading more about Open Access and True Open Access you should check out our page www.cossystems.com/openaccess. There’s also a piece about it on the news section of our website.

The Broadband Communities Summit is the leading event for community leaders, multifamily property owners and network builders and deployers interested in the building, managing, marketing and monetizing of high-speed broadband technologies and services.

Did you miss the Broadband Communities Summit? Don’t worry. Our webinars are still available. Go to https://bbcsummit.vfairs.com/ and register for free. When you have registered you can log in and everything from the BBC Summit will be available.

When you’ve logged in, click on “Auditorium” on the top menu, then continue by clicking on the text “Click here to view the presentations”. There you can find the program and information about all the webinars.

It’s divided in three categories, “Multifamily/General Session”, “CLIC/Economic Development” and “Rural/Editor’s Choice”. Scroll down to half of the list under the tab “Multifamily/General Sessions” and you will find our Exhibit Hall Virtual Marketplace Presentation on COS Service Zones and the New Speed Test Release. The webinar Build Your Network as an Open and Automated Platform for Future Providers, Services and Revenue and the workshop Zero Touch Provisioning of True Open Access Networks can be found under the tab “Rural/Editor’s Choice”. They are listed first under the headline September 24th at the second half of the list.

 

Our webinars:

Sep 22nd – Exhibit Hall Virtual Marketplace Presentation on COS Service Zones and the New Speedtest Release

Sep 24th  – Build Your Network as an Open and Automated Platform for Future Providers, Services and Revenue – Fast internet is just one of a multitude of services that can be delivered on your fiber infrastructure. By building your network from the start with the ability to virtually slice every fiber for specific services and for specific providers – while also being able to price those slices separately – it will be possible to deliver all the services of the future on one shared infrastructure. Yes, this introduces a whole new level of complexity. And, yes, automation is crucial. But it is already being done today, and we’ll show you how!

Sep 24th – Workshop: Zero Touch Provisioning of True Open Access Networks  – COS Systems has been automating service provisioning on fiber networks in Europe since 2008. In this workshop you will get to experience how this works and meet the engineers who made it possible. COS Systems is now introducing this functionality in North America in partnership with Nokia and you will also learn about their end-to-end electronics platform and architecture strategies for automated networks open to multiple service providers.

If you are interested in reading up on how we can automate the provisioning of services you should check out page 76-78 in the march/april edition of the BCC Magazine. There is also a piece about it on the news section of our website. 

COS Systems, the developer of software for fiber network builders and operators, has shown years of strong growth. This resulted in the acquisition of the company that was recently announced. Today, COS also received the DI Gasell (Gazelle) prize and earns a spot on the list of Sweden’s fastest growing companies.  

Umeå, Sweden, October 15, 2020 – The leading Swedish business newspaper Dagens Industri has since year 2000 recognized the fastest growing companies in the country with their DI Gasell prize. This year COS Systems was one of the companies meeting the criteria to be awarded with this prestigious prize. This was announced at a ceremony held in COS System’s hometown Umeå. COS Systems was founded in 2011 and after an initial focus on product development the company has expanded rapidly during the last five years. Today the company has a strong base on the Swedish municipal Open Access network market, customers on multiple continents and a majority of their customers in the USA.

Less than one percent of Swedish companies meet the criteria to qualify for this prize. In short, the company needs to show a track record of multiple consecutive years of significant profitable growth. The idea of Gazelle companies was developed by American economist David Burch who introduced the concept in his 1987 book, Job Creation in America: How Our Smallest Companies Put the Most People to Work. He meant that small fast-growing companies, despite being few, accounted for the creation of 70 % of new jobs.

“We do have growth highest on our agenda and I’m proud that we have managed to more than double over turnover in the last years, while increasing our profits significantly. It feels amazing to receive this Gazelle prize, as a receipt on a job well done. Our plans for the future are of course continued growth with new customers and markets, but also a large number of new recruitments. After all, that is what is expected by a Gazelle company,” says Peter Lidstrom, CEO at COS Systems

About COS Systems

COS SYSTEMS is a leading provider of software to plan, deploy and operate modern broadband networks that support services from one or more providers, using a powerful yet simple self-service interface. Specializing in True Open Access Networks, COS Systems takes customer needs and delivers innovative software solutions that streamline operations, accelerate revenue, and deliver more satisfied subscribers. Learn more about COS Systems at www.cossystems.com

 

For additional information contact:

Peter Lidström
CEO
COS Systems
+ 46 70 656 58 72
peter.lidstrom@cossystems.com
www.cossystems.com

 

COS Systems, the provider of the leading software platforms COS Business Engine for operators of True Open Access Networks, and demand aggregation platform COS Service Zones, has been acquired by Pivot. The Sweden-based private equity firm steps in as new owner as the broadband industry is at a pivotal point in time, where communities are starting to invest in fiber infrastructure at an exponential pace.

New York, NY, October 5, 2020 – Having a strong foundation in the mature Swedish Open Access market and a global customer base, COS Systems is currently expanding rapidly in North America. With the ongoing Covid-19 pandemic still spreading across our world – changing the way we live, work, and learn, one thing has become clear to community leaders; Without access to high speed internet your community is vulnerable.

“The digital divide has been a known problem for a long time, but it took a crisis to put it on top of the agenda. Outside of the largest cities, residents and businesses are struggling to go on with their day-to-day lives, with outdated or non-existent infrastructure to connect to the internet. Now, community leaders are stepping up and taking their digital future in their own hands by investing, or finding partnerships to build high-speed fiber infrastructure,” says Isak Finer, CMO & VP North America at COS Systems.

This critical infrastructure has been proven to be as important to communities as roads, water and electricity and should therefore be treated as such. The True Open Access business model, supported by COS Systems since the company’s inception, is ideal for these infrastructure projects.

“With one entity owning the infrastructure and multiple service providers selling services on it, the subscriber can choose what suits their needs best, while competition between providers will drive the quality up, and price down. It is also a future-proof model since providers of not only internet, but any type of services such as tele-health, and smart services are free to use the infrastructure. Even small rural communities can become ‘smart’ as the capital-intensive network deployment, the largest entry hurdle for providers, has been removed,” explains Bjorn Wannman, Sales Manager at COS Systems.

“COS Systems’ has established a strong position in a market with enormous potential for growth. We are excited about the unique product offering of both demand aggregation and open access BSS/OSS platforms, paired with the turning point towards larger community investments in fiber optic infrastructure. The logical business model to choose for a community is True Open Access as it offers better revenue potential and allows a democratization of broad band services. We will ensure COS Systems has the resources to meet this increasing market demand,” says Niklas Hofverberg, partner at Pivot Partners.

COS Systems’ international expansion will be supported on the Board of Directors by Stefan Georgi as Chairman, who brings significant experience from the sector as an industrial and strategic advisor, and Mikael Philipsson as a member, who has previously been the CEO of IP-Only and has deep sector expertise.

“I am proud of what our great staff and original owners have accomplished this far. As the industry is now at a point of change and expansion never seen before, it is the perfect time to get new owners on board. Pivot Partners brings expertise and resources to build on our previous successes and take COS to the next level,” says Peter Lidstrom, CEO of COS Systems.

 

About COS Systems

COS SYSTEMS is a leading provider of software to plan, deploy and operate modern broadband networks that support services from one or more providers, using a powerful yet simple self-service interface. Specializing in True Open Access Networks, COS Systems takes customer needs and delivers innovative software solutions that streamline operations, accelerate revenue, and deliver more satisfied subscribers. Learn more about COS Systems at www.cossystems.com

 

About Pivot Partners

Pivot is a Swedish private equity-fund, investing in- and developing qualitative, high-potential companies in the Nordics, with a focus on development and growth initiatives. We invest capital and engagement – lots of engagement. We support our investments with experiences, processes and networks to instill new energy and capabilities to develop and capitalize on dormant opportunities through Innovation. We like local companies. The explanation is simple; Less Talk – more action. We believe in retaining the local footprint, whilst growing the business on a global scale – strengthening the region by creating job opportunities. For more information, visit www.pivot.se.

 

For additional information contact:

Isak Finer
CMO & VP North America
COS Systems
+1 (540) 988 3224
isak.finer@cossystems.com
www.cossystems.com

Niklas Hofverberg
Partner
Pivot Partners AB
+46 (70) 190 75 58
niklas@pivot.se
www.pivot.se