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COS IS CURIOUS – How do you prefer to buy or switch your internet service?

COS is curious! Great user experience is crucial; therefore, we’d like to know what’s important to you as an internet user‍.

This time, we wanted to know how you prefer to buy or switch your internet service.

93% of respondents favor purchasing their internet services online rather than via phone. This is no surprise to us, as we see similar numbers for the usage of our online marketplace. However, we believe it’s not a matter of choosing one over the other.

Consider these key factors:

Providing an online buying experience meets the demands of most customers.
By reducing the need for phone staff, significant cost savings can be achieved.
And with fewer calls to handle, your staff can dedicate more time to delivering great service to those who prefer talking to someone over the phone – after all, 7% of your customers do.

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Telecommunications billing software for Wireless ISPs & Fiber ISPs

Telecommunications billing software for Wireless ISPs and Fiber ISPs

Telecommunications billing software for Wireless ISPs and Fiber ISPs

COS System’s innovative platform offers a comprehensive billing and automation solution for wireless and fiber internet service providers (ISPs), streamlining the billing process and enhancing customer management and experience. The COS platform ensures timely payments and provides subscribers with a seamless online experience by automating tasks such as invoice creation, payment processing, and notifications. The self-management portal allows subscribers to update their personal details and access agreements, cancel or move services, and see the work status.

 

Why Choose COS Systems?

COS Systems’ platform is designed to meet wireless and fiber ISPs’ unique needs. Our solution is scalable and flexible and integrates seamlessly with your existing systems, ensuring a smooth transition and minimal disruption to your operations. By choosing COS Systems, you can streamline your billing process, reduce operational costs, and improve the overall customer experience.

Contact us today to learn more about how COS can help you meet your specific needs and drive success in today’s competitive market.

Learn more and book your demo today!
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Fiber Marketing with COS Systems

Fiber Marketing Solutions: Computer and Shopping Cart for Enhanced ISP Business

Fiber to the home is a take-rate game!  The main goal is to make your network as attractive as possible for subscribers and to increase take rates.

Are you a traditional Internet Service Provider (ISP), an Open Access Operator, an ISP on an open access network or a wholesale network operator? Either way, your main goal is to make the network as attractive as possible and to have as many subscribers as possible to increase revenues.

As an ISP, you want to promote your company and all your services. As a network operator, you want to promote every service available on your network – whether it is an internet service, telehealth (telemedicine), or something else.

Fiber Marketing

What you need is an online marketplace that allows you to present all services to the end customer: A subscriber marketplace that allows self-service and a great customer experience 24/7.

This gives your subscribers to order what they want – when they want and to easily switch or add services, and it allows you to operate your business more efficiently, with less staff and more profitable.

Let’s Connect and Transform Your Fiber Project

Are you ready to take the next step in transforming your fiber project? If you’re looking for a partner committed to automation, efficiency, and excellence, COS Systems is here to help.

Contact Us today and discuss how our fiber network solutions can empower your business bridging the digital divide and providing our communities with comprehensive FTTH coverage.

If you want to dive deeper into the topic, I highly recommend reading our whitepaper.

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