Tabs & Organization:
The latest design upgrades involve a more organized and navigable tab structure. This new layout categorizes essential data and functions, making it easier to access specific sections, such as network status, diagnostics, and service management. The tabs are now better labeled and visually separated to enhance workflow and reduce navigation time for users in operations and support roles.
Badges & Real-Time Alerts:
Badges now play a prominent role in notifying users of active issues, such as network disruptions, work order statuses, and service performance. For instance, if an ONT or OLT outage occurs, the associated badge will display in real-time, enabling quicker awareness and response. Additionally, users can filter to view only affected subscribers, reducing ticket volume and enhancing customer support with timely, accurate updates.
These improvements support COS’s zero-touch provisioning, deployment workflows, and disruption notifications, ensuring that operators can swiftly respond to changes or issues within the network. The improvements also allow for better customer self-service through the customer portal, where subscribers have enhanced visibility of their service history, current service status, and recent diagnostics.
