Don’t miss this year’s edition of our popular COS Advent Calendar!

Discover the magic of the COS Advent Calendar. Each day reveals a new surprise, making the holiday season even more special, with best practices, new features, case studies, white papers, and how-tos!

Published: November 6, 2025
One of our customers recently said their favorite proof this matters isn’t a speed test—it’s when a neighbor taps Join and the call just works. The same customer told us about one of their residents, a dad, who described gaming with his 10-year-old while uploading class photos and sending a video to a colleague—simultaneously. A couple of years ago, that screen just spun. This is important for communities because that one smooth connection is the first domino: homes can support work, school, care, and play without juggling or dropping the ball. That’s what modern broadband does—it keeps opportunity right here, in your house, your neighborhood and your community.

The gap we have to close

Too many areas still run on legacy networks and patchwork builds. Today’s life needs reliable, low-latency, symmetrical capacity. Only fiber scales for decades—not just product cycles.

Why rural communities get left behind—and what changes that

Traditional ROI favors dense metros. Rural means longer drops, fewer passings, thinner margins—the result being “have” vs “have-not” neighbourhoods. Communities are responding with public-private models: keep the physical network local, let private operators do what they do best, and share the upside as adoption grows—without the city having to “be the ISP”.

Open Access: the go-to model for turning demand into durable economics

Open Access separates the network into three layers—infrastructure (fiber/conduit), operations (active electronics), and services (ISPs and applications).One entity builds and maintains the fiber; many providers compete over it. Think airport + airlines: one shared, capital-intensive infrastructure; many consumer choices riding on top. This structure lifts take-rates (more choice → more buyers), reduces overbuild waste, and makes rural deployments cash-flow positive/ROI-positive on realistic timelines. It’s also future-proof: you can invite new providers or new classes of services (tele-health, smart ag, security) without touching the glass.

Two practical truths make Open Access work in the real world:

  1. Customer Self-Service. Subscribers shop, order, and manage accounts in a digital marketplace (the customer portal), so adds/moves/changes don’t swamp your team. Zero-touch provisioning turns “buy” into “live” in minutes.
  2. Automation across operations. Wholesale billing, tickets, work orders, and outage comms run off a single source of truth that ties addresses, services, providers, and network elements together—keeping OPEX in check as you scale.

fun fact, one of our customers runs their network with a team of two

The COS Systems piece (move fast, stay efficient)

  • COS Business Engine: runs the broadband business end-to-end—from surveys and sign-ups to activation, billing, and support.
  • Customer portal: address check, plan compare, checkout, payments, self-service changes, real-time status.
  • Provider portal: onboard ISPs, set products/promos/areas, manage marketplace listings, track orders and settlements.
  • Plus: automated orders & provisioning, wholesale billing/settlements, tickets, field ops, outages, reporting, and integrations.

Proof in the wild

City of Superior, WI: stood up a marketplace where residents compare providers, order, and manage accounts—fast path from concept to day-one take-rate.

Clearwater County, Alberta, Canada: Arcadis + Calix + COS—shared fiber platform serving multiple last-mile technologies with a consumer-friendly marketplace.

Kitsap PUD, WA: community-owned, open access; thousands of passings, 6+ ISPs, automated sign-ups to settlements—scaling without extra headcount.

How modern broadband turns “nowheres into “somewheres”

Own the long-lived fiber infrastructure, invite competition through more customer choice, and automate the journey. You get higher take-rates, lower churn, healthier unit economics—and real options for people who were told to “move for opportunity.” 

If you’re exploring how to take your “nowhere” to “somewhere,” let’s map demand, choose the right Open Access model, and stand up a marketplace your residents will actually use. That first flawless click on Join is closer than you think. 

Contact Adam today!

Meet Our Team – Quick Q&A with Björn

Tell us a little bit about yourself – who are you, and what is your background?

I am 44 years old and was born and raised a little bit outside of Umeå. I have an education in computer science at Umeå University.

What caught your interest in COS Systems?

I worked at COS for nine years, then moved to the audiobook industry, where I’ve worked for seven years to expand my views. Now I feel it’s a good time to come back and bring new experience and perspectives.

What are your goals for the coming months?

Getting back up to speed and bringing some good practices to improve our processes. 

Why should people contact you and press the “connect with Björn” button?

I am always up for conversations about pretty much anything!

Tell us a fun fact about yourself.

I have an exceptionally acute sense of smell. While it offers little practical benefit, the drawback is that it makes me acutely aware of unpleasant smells.

If you could swap jobs with anyone at COS Systems for a day, who would it be and why?

Björn Wännman, it would be interesting to see things from the sales side.

What’s your go-to productivity hack when things get busy?

Not really a hack, but focus on a task at the time and try to ignore other things.

If you could instantly become an expert in one new skill, what would it be?

I’ve worked on both front-end and back-end development, but I’ve often relied on others for the visual design. If my design skills were stronger, I’d be more independent.”

What’s your favorite way to unwind after a long workday?

Usually, any form of exercise does the trick. Either a run, a long walk, or maybe a visit to the gym

Lastly, what’s one word your friends or colleagues would use to describe you?

Energetic

Welcome back Björn!