Providing self service for everyone is the cornerstone concept for everything we do at COS Systems. With our COS Business Engine this can occur in many different layers, moving the workload as “far out” towards the subscribers as possible, which is exactly the service they advocate for.
Self Service
Self Service Increases Sales and Reduces Workload for Network Operators
Nobody likes to wait in lengthy call queues and almost everyone likes to buy what they want when they want it. With e-commerce expanding rapidly every year and an “appstore” basically in everyone’s pocket, consumers are becoming accustomed to the freedom of self-service.
This also remains valid when it comes to business relationships between companies. Most companies don’t want to wait for a reply from a support-person just to make small changes – they want to possess the ability to do it by themselves.
Subscriber Self Service
In the COS Business Engine Online Marketplace the subscribers can do everything by themselves when it suits them. They can browse the entire assortment of services, take part in special offers, buy, switch and cancel services and providers, register their own personal information and also login to their own personal “My pages” to see what they are currently subscribing to and what are the terms and conditions. They can do this 24/7 which leads to exceptional customer satisfaction and of course a much reduced work load for the service providers and the operator. Data from actual COS Business Engine customers show that most subscribers prefer to do this job themselves and that essentially half of the services are bought outside of normal business hours.
Network Owner Self Service
As a Network Owner you shouldn’t have to provide much assistance if you have authorized a professional operator to manage your network. Still there is always a need to monitor the status and utilization of the network. With COS Business Engine the Network Owner has their own Dashboard where they can comprehensively see how well the operator is administering the day-to-day operations of the network.
Operator Self Service
With COS Business Engine our customer is the Network Operator and we have labored extensively to provide as many self service solutions imaginable. This is to ensure high data quality throughout so the system is equipped with numerous mandatory fields and thousands of validations without any flexibility, which is extremely important for efficient long term operations. Also included are a multitude of configurations and settings that allow the operator to modify the system to fit their needs in conjunction with the metadata feature which allows the operator to define their own fields and values and connect them to services, customers, etc. These actions are performed without any involvement from COS Systems, making the process quicker and more efficient for the Network Operator.
Service Provider Self Service
The Service Provider delivers services and prices to the subscribers while contending with competing Service providers on an Open Access Network. The benefit of open access is that the providers have the ability to adjust their service offerings and prices swiftly in the pursuit of winning subscribers. With COS Business Engine the Service providers have their own specific login where they can make changes to their services and instantly publish them in the online Marketplace. This can be accomplished entirely without the involvement of the Network operator. They also have access to the network status, all of the customers data and other important information allowing them to work more efficiently without the need to contact the Network operator. This leads to better competition on the network, more efficient Service providers and a reduced workload for the Network operator. The Network operator can focus on its main responsibility – maintaining and operating the physical network.
