COS Systems addresses the challenges network owners and operators face today. Providing network subscribers with accurate information about services available on their networks and offering information about available choices is critical to meeting customer needs. With the range of options available on the internet, network owners and operators need to keep up with the cost of innovation by adding new sources of revenue beyond the traditional triple-play offerings that are today’s commodity offerings. Improving take-rates, network penetration and average revenue per user must be done efficiently in order to keep subscriber prices competitive with the myriad of alternatives available.
Operators looking to increase the number of services available need to do so without adding substantial costs to network operations. Providing an easy to use, cost effective and self-service approach enables subscribers to buy services anytime they want, day and night - 24x7, without waiting for a call center operator or network technician to appear. By delivering network services - including traditional triple-play services - without human intervention or having to wait days or weeks for activation, network operators, service providers and network subscribers benefit from self-service management, instant activation of network services and faster billing. An online services marketplace with automated network provisioning eliminates the errors that result from manual processes. Because manual network configuration depends on the skills and approach used by the technician assigned the task, results vary. An automated process makes the work fast, secure and standardized, without errors. Self-service is a key factor in reducing costs and increasing customer satisfaction, since subscribers manage the process and are always up-to-date on their order status.